Food Service Management: Approaches, Procurement, and Management Practices

This report explores different food supply chain approaches, principles of effective procurement, and management practices in the food service industry. It includes a case study on Circolo Popolare, an Italian restaurant in London.

Food Service Management

Table of Contents
INTRODUCTION...........................................................................................................................1
LO1..................................................................................................................................................1
Examine a range of different food supply chain approaches within the food service industry,
highlighting critical stakeholders in the process ........................................................................1
Discuss the principles of effective procurement and sourcing processes for a food service
operation .....................................................................................................................................3
Analyse a range of different food supply chain approaches and procurement strategies that
can enhance organisational effectiveness....................................................................................4
LO2..................................................................................................................................................4
Assess the application of different analytical tools to support effective management strategies
.....................................................................................................................................................4
Evaluate different management practices that support successful business operations in food
service organisations ..................................................................................................................6
Critically evaluate management tools and practices that can support successful business
operations in food service organisations ....................................................................................7
LO3..................................................................................................................................................8
Discuss ethical practices in your chosen food service organisation and the impact these
ethical practices have on the overall business success ...............................................................8
Analyse various ethical practices in your chosen food service organisation and the impact they
have on overall business success.................................................................................................9
Critically analyse various ethical practices in specific food service organisation and their
impact on the organisation’s business objectives overall...........................................................9
CONCLUSION .............................................................................................................................10

REFERENCES..............................................................................................................................11

INTRODUCTION
Food industry is a leading segment which is engaged in the activities related to process,
conversion, preparation and packaging of foodstuffs. This industrial sector involves diverse
businesses that mainly aim towards offering satisfaction to customers. The food industry is the
largest sector of the global economy (Batat, 2020). Food service management is one of the most
important aspect of this industry in which FSMs undertake advantage of interpersonal and
organisational skill to assure highest satisfaction to customers.
Present report has been conducted on, Circolo Popolare which is operating its business
services in the heat of London (The Outrageous Italian Restaurant With 20,000 Bottles Of Booze
• Circolo Popolare. 2019). This restaurant is offering incredible Italian products with
magnificent aura. In this report formative discussions has been made on various food service
contexts overview along with different food supply approaches. In addition to this, principles of
effectively procurement and souring process for a food service operation and various
management practices to successfully conduct activities within food service organisations is also
covered in present report. Lastly, ethical practices in respective restaurant is also included in
project.
LO1
Examine a range of different food supply chain approaches within the food service industry,
highlighting critical stakeholders in the process
Food service industry is one the leading and growing sector which is conducting business
operations related to preparing and serving of food to individuals. It mainly encompasses all
forms of restaurants from fine dining to fast food. There is diversified services that are being
offered in this industry with a purpose to service individuals in effective manner. Mentioned
below different different food service contexts is defined:
Fine and casual dining: It is one the most important aspect in food service industry. It
has been evaluated that fine dining restaurants mainly satisfy consumers with an chef-curated
highly price menu, upscale atmosphere and a dress code services. While, casual dining is mainly
a full-service concept that offer family-friendly and comfortable ambiance to customers with an
affordable menu.
1

Fast food and take away: Organisations those who are engaged in offering fast-food and
takeaway options to consumers provide food options for immediate consumptions. In this,
consumers order food over internet or phone mainly for home delivery.
Pop-up food services: Now a days, this option within food service context is gaining
huge popularity (do Rosario and Walton, 2020). In this restaurants such as food trucks operate
their business services on-wheels and offer quick services to masses.
Conferences and events: It is one of the most challenging role in food service context, in
this organisations those who are conducting their business in this segment offer services for
business meeting, corporate events, family events and more. Further it has been evaluated that In
this restaurants undertake advantage of principle component analysis with the use of orthogonal
rotation (VARIMAX) in order to evaluate structure of the food function attributes. Organisations
within this segment offer more health-conscious foods by undertaking emphasis upon individuals
preferences in order to assure more competitive advancements.
Themed food services: In this segment restaurants offer theming with an aim to attract
and appeal attention and satisfaction of consumers. In order to retain and attract large base of
consumers restaurant offers variety of themes to consumers by emphasising on ingredients,
formates, technology, ingredients and menu. Main aim behind this is to assure more competition
and long term sustainability in market.
By undertaking advantage of all the above mentioned food service contexts Circolo
Popolare can satisfy large base of customers in national and international market segment. With
the assistance of this, they can serve customers according to their taste, preferences and needs. It
will facilitate them to assure more profitability and sustainability in respective market.
2

Discuss the principles of effective procurement and sourcing processes for a food service
operation
As many several principles or norms are developed through restaurant industry in terms
of monitoring and maintaining the effectiveness in restaurants. By this process of procuring and
having alternatives of food services are operation tend to provides authentic and safe food to
individual. Furthermore, it predicts to offer the demand and requirement of Circolo Popolare
where they motive is to keep satisfying to consumer with their food quality services.
Procurement: According to this process, it undertakes the control of different food
orders by considering as well as manufacturing for paying prices on the basis of food quality. In
this perspective the Circolo Popolare makes ensures that overall raw material which they utilise
it must safe and quality service type. By this practises, various goods are buying from
determining sources that leads to diminishes internal and external cost. There are some
techniques related with food quality assessment which can easily control: Supplier Quality: This is one of the most important practise for the staffs or workforce of
Circolo Popolare to investigate overall food items in terms of quality, quantity and
suitability. This evaluation of checking food items can provide huge benefits as it create
an Gloria Restaurant goodwill in competitive fruit market. As per this situation Food
manager need to hire expertise who has ability to examine the quality of food as
effectively.
 Approved Supplier list: In this practise of effectiveness of task accomplishment as on the
basis of checking and approved from the food list weather all items are available as per
the quality and quantity wise. From identification of approved list is commence through
vendor or food distributor where manager confirm the list with them. As in Circolo Popolare
their management team of food department have to implement this practise to making proof
check of all items from provided list.
Sourcing: It is adopted from the assortment of different supplier who are link or having
interest to providing better quality of food and service for restaurant service motive. For Circolo
Popolare it is essential for their management team of creating new safe food for their selective
buyers. By making fulfil the priority for specific restaurant with regarding to produce better with
safe and healthy food to entitled offer customers.
3

 Value for money: This is important responsibility of management of Circolo Popolare in
terms of approaching right amount of quality food through vendor or food distributor
who ensures to provide quality of restaurant in terms of exchanging of their financial
transciation. There is professional relationship require which leads the business operation
into successfully manner.
 Having scale in offer: By getting support and motivating through the management team
of Circolo Popolare supplier they must involve in various aspect and changes which
fluctuates in an organisation where they offers different traits of discounts and benefits.
Through this practise, the outcomes will generate as price get to be negotiate where
Circolo Popolare attains profit as well as they can protect their raw material without any
uncertainty arsies from financial issues.
Analyse a range of different food supply chain approaches and procurement strategies that can
enhance organisational effectiveness
There are wide range of approaches including sourcing and procurement strategies that
will aid organisation in number of ways. These approaches are having significant tendency to
improve performance of business operations while assuring high competitive advantages. In
addition to this it has been evaluated that these approaches are having significance tendency
through which organisation can assure more advantages compared to rivals.
LO2
Assess the application of different analytical tools to support effective management strategies
Analytical tools have significant tendency through which organisation can identify its
strength and weaknesses and can further overcome them with the assistance of framing effective
strategies. In order to assure more competitive advancements and sustainable growth Circolo
Popolare is undertaking advantage of SWOT analysis which is an effective analytical tool:
SWOT analysis
It is an effective strategic tool through which an organisation can identify factors that are
prevailing in internal and external environment along with its impact upon entity business
operations.
Strengths Weaknesses
4

Circolo Popolare is highly precious chain of
hotels which is offering wide range of food
options with high quality to customers. This
restaurant is situated in the heart of London
and attracts large base of customers with its
enchanting and mesmerizing atmosphere. Most
important strength of respective restaurant is
that it adheres all the environmental and ethical
laws and principles within food industry.
Major weaknesses of Circolo Popolare is that,
management of restaurant is making
comparatively less investments in advertising
in order to make customers aware about
services and facilities compared to other rivals.
This weakness is affecting profit earning
capability of restaurant in adverse way.
Opportunities Threats
It has been evaluated that, customers now a
days are more concerned towards healthy and
safe eating habits. They mainly look towards
safe, attractive and qualitative food options.
Thus, this generates significant opportunity for
Circolo Popolare, as it this they can attract
attention of large number of customers by
offering them services according to their needs
and demands. In addition to this restaurant can
also expand their business services in
international marketplace for higher profitable
and growth.
Increase in income level of consumers is
maximising number of new entrants in food
sector. It is a major threat for Circolo Popolare
as rivals is offering highly affordable services
to customers. It make Circolo Popolare to
emphasise upon providing highly qualitative,
wide variety and affordable services to
customers.
Porter's Four Corners:
This tool is formulated by Michael Porter and effectively assist entity to determine future
strategy. By undertaking advantage of this strategic tool Circolo Popolare can assure
development of best tactics through which they can fulfil company mission with great
effectiveness:
Drivers:
5

With the assistance of this factor Circolo Popolare can analyse competitors goals and their
performance in market sector. It will also aid restaurant to predict the manner in which
competitors can react to external forces. Circolo Popolare with this evaluation can shape their
strategy in effective basis for higher growth and profitability. In this restaurant by having
leadership team backgrounds, strong corporate and organisational structure and financial goals
can assure maximum strength comparatively to other rivals.
Management Assumptions:
This factor will allow Circolo Popolare to effectively influence strategic decisions. In
addition to this,it will also facilitate them to lead market with effective strategies while being
aware of competitors responses. By taking assistance of this factor can effectively evaluate their
past activities and can further plan accordingly for future growth and development. Higher
marketing skills, training to workforce, financial strengths will aid Circolo Popolare to gain more
competitive growth.
Strategy:
This element will assist Circolo Popolare to carefully monitor their actions and identify
early warning related to strategy or innovation changes. With the help of this restaurant can
identify extent of competition in market and can bring new service or product or stick to same
while focus upon pricing (Smith, White-McNeil and Ali, 2020). In this Circolo Popolare by
building effectively developing relationship and networks can gain higher competitiveness.
Capabilities:
It is the final factor through which Circolo Popolare can evaluate the capability of their
competitors in terms of products or services in respective market. With the assistance of this they
can evaluate strength and weakness of competitors that will further allow Circolo Popolare to
take smart move for more competitiveness.
Thus, according to the above mentioned evaluation it has been underline that porter four
corners is a significant measure through which Circolo Popolare can evaluate strengths and
weaknesses of their competitor. With the assistance of this restaurant can make expected moves
and can assure higher success.
6

Evaluate different management practices that support successful business operations in food
service organisations
In order to conduct business in effective manner while assuring higher growth and
profitability it is essential for an organisation to undertake advantage of efficient management
practices. By undertaking advantage of management practices Circolo Popolare can offer more
satisfaction to consumers. Mentioned below there are some certain for of management practices
is being given in context with Circolo Popolare:
Management of human and capital resources: It is essential for Circolo Popolare to
manage performance of their employees as they are crucial asset for entity. In order to increase
performance and productivity of employees restaurant can undertake advantage of:
Skill assessment and development:
In this, Circolo Popolare is required to identify skills in which employees are lacking and
further provide them necessary training. It will significantly aid both restaurant and employees
through which higher satisfaction to customers can also be provided.
Staffing level and management in elimination of cost:
In this Circolo Popolare must assure that there is no repetition of work get done ad
staffing of individuals is undertake place in effective manner. Management of restaurant must
place right candidate in right place as to assure higher growth.
Resources and property maintenance process: Resources are most essential aspect for
an entity. It is important for Circolo Popolare to effectively utilize their resources in order to
conduct business operations in efficient manner.
Internal and external services:
It is important for Circolo Popolare to evaluate internal as well as external resources
required by restaurant to operate business functioning. In addition to this, they are also required
to assure that resources get stocked in time effective manner as to remove any delay.
Repairing of property:
Maintenance of restaurant is required to be done on regular basis by Circolo Popolare
management. Along with this, they are also required to undertake use of strategic management
tool to access technical status of their properties.
7

Critically evaluate management tools and practices that can support successful business
operations in food service organisations
It has been evaluated that with the assistance of effective management practices and tool
organisation can assure more competitiveness and growth in respective market (Jeong, Kim and
Oh, 2020). Further it has been determined that, these practices and tool are having significant
tendency through which entity can analyse strength and weaknesses of their competitors and can
further develop strategies for future growth and sustainability.
LO3
Discuss ethical practices in your chosen food service organisation and the impact these ethical
practices have on the overall business success
Ethical practices is most important element of any organisation irrespective of its size and
scope. By adhering necessary and essential ethical measures organisation can effectively conduct
their business operations while assuring trust and support from both government and consumers.
Mentioned below there are some certain ethical consideration given that are required to abide by
Circolo Popolare:
Environmental awareness in food services:
It is one of the most important factor especially for entities engaged in food services
sector. It has been evaluated that food services are having direct impact upon environment in
relation of disposal of packages and products, generation of waste, utilization of large amount of
water during meal production process and more (Environmental Awareness. 2020). Thus, it is
essential for Circolo Popolare to have proper understanding of scarcity of natural resources and
undertake use of sustainable meal production process. Along with this they are also required to
comply with legislations for environment safety for food sector and take advantage of
environment friendly products (Aldaco and et. al., 2020).
Corporate Social Responsibility:
It is mainly defined as a self-regulating business model that allows organisation to be
positively accountable to its employees, stakeholders, customers and environment. In terms with
Circolo Popolare by conducting fair trade and having transparent approach towards consumers,
suppliers, producers and stakeholders entity can satisfy trust and loyalty of every associated
individual. It is also essential for Circolo Popolare to have significant responsibility towards
8

community and involve in social projects such as formulation of partnership with national
policies to monitor food losses and food banks. Company is also required to communicate every
essential and necessary information to stakeholders for having transparency towards them.
Thus, according to the above analysis it has been evaluated that by adhering above
mentioned ethical practices Circolo Popolare can not only manage and reduce environment
pollution and impacts but can also enhance restaurant public image. Along with this, by having
transparency towards stakeholders respective restaurant can assure long term sustainability and
profitability. Ethical practices will also aid restaurant to to strengthen their relationship with
public and employees.
Analyse various ethical practices in your chosen food service organisation and the impact they
have on overall business success
It is essential for Circolo Popolare to stay commitment towards consumers, suppliers,
government and other stakeholders. Respective restaurant is required to assure food safety and
emphasise upon safety of food rather than of financial concerns. It will help them to ensure
loyalty and trust from consumers for long period of time. By enforcing all the law related to
product quality standards, supplier standards and environmental protection standards restaurant
can increase its business growth (Hashem, Freihat and Homsi, 2020). In addition to this, Circolo
Popolare must also focus upon staying ethical towards public heath issue and offer healthy
products with no harmful ingredients. Thus by having ethical attitude and behaviour towards all
stakeholders Circolo Popolare can effectively increase positive support from customers and can
also maximise brand image and business recognition in food industry. In addition to this, it has
been determined that ethical principles will also benefit respective restaurant to have a new
sources of finance, as if entity is having positive brand image then automatically attract ethical
investors.
Critically analyse various ethical practices in specific food service organisation and their impact
on the organisation’s business objectives overall
There are various ethical practices that are required to be abide by organisations within
food industry in order to conduct sustainable and ethical business operations (Tong, Xiao and
Yan, 2020). It is essential for Circolo Popolare to conduct friendly practices, fair trade,
transparent practices and sustainable product process in order to have positive impact upon
business operations. In addition to this, respective restaurant by formulating partnership with
9

food banks can not only reduce food wastage but can also develop positive image in respective
industrial sector. Thus by considering ethical practices Circolo Popolare can increase its long
term sustainability in market and can also assure sustainable loyalty form their customers.
Ethical practices will also allow restaurant to assure adequate support from both national and
international government authorities that will automatically increase its market sustainability and
brand image.
CONCLUSION
According to the above mentioned report it has been concluded that, food service
industry is one the fastest and leading sector which is operating business services with an aim to
serve customers with wide range of food options in different ways. There are many elements in
terms of legal obligations, ethical practices, environmental safety and more that are required to
be manage by organisation dealing in this sector. This will significantly aim them to assure
positive brand image in public along with accomplishment of organisational operations with
great effectiveness. This will enhance company sustainability, profitability and productivity in
food sector.
10

REFERENCES
Books and Journals
Batat, W., 2020. How Michelin-starred chefs are being transformed into social bricoleurs? An
online qualitative study of luxury foodservice during the pandemic crisis. Journal of
Service Management.
do Rosario, V.A. and Walton, K., 2020. Hospital Food Service. Handbook of Eating and
Drinking: Interdisciplinary Perspectives, pp.1007-1033.
Tong, T., Dai, H., Xiao, Q. and Yan, N., 2020. Will dynamic pricing outperform? Theoretical
analysis and empirical evidence from O2O on-demand food service
market. International Journal of Production Economics, 219, pp.375-385.
Jeong, J.Y., Kim, Y., Kim, G.H. and Oh, J.E., 2020. Analysis for the Need to Support
Kindergartens based on Perception of Parent regarding Important Factors for
Foodservice. Journal of the Korean Society of Food Culture, 35(1), pp.79-85.
Pereira, J.P., Natalya, E. and Slesarenko, I., 2020, February. The Analysis of Competency Model
for a Performance Appraisal System in the Management of Food Service Industry.
In International Conference on Information Technology & Systems (pp. 162-171).
Springer, Cham.
Jeon, H.M., Jeon, D.H., Kim, S.H. and Ki, E.H., 2020. Consumers' perceptions of food service
firms' philanthropy: Roles of fit and perceived authenticity. Social Behavior and
Personality: an international journal, 48(3), pp.1-11.
Hashem, T., Freihat, S. and Homsi, D., 2020. Customer-focused service management as an
approach of enhancing service culture among fast-food chains. Management Science
Letters, 10(9), pp.2001-2010.
Smith, R.A., White-McNeil, A. and Ali, F., 2020. Students’ perceptions and behavior toward on-
campus foodservice operations. International Hospitality Review.
Hong, K.H. and Lee, H.S., 2020. A Study on the Korean Food Adaptation and Utilization of
University Foodservice According to the Religion of International Students in
Busan. Journal of the Korean Society of Food Culture, 35(3), pp.265-277.
Aldaco, R and et. al., 2020. Food waste management during the COVID-19 outbreak: a holistic
climate, economic and nutritional approach. Science of the Total Environment, 742,
p.140524.
Online
The Outrageous Italian Restaurant With 20,000 Bottles Of Booze • Circolo Popolare. 2019.
[Online]. Available Through<https://secretldn.com/circolo-popolare-fitzrovia/>
Environmental Awareness. 2020. [Online]. Available
Through<https://www.foodalert.com/news-views/environmental-awareness>
11