Coaching Program for Sim Hardware: Current Situation, Proposed Strategy and Implementation Procedures

FORMATIVE ASSESSMENT TASK 2
Name of student
School
Date

1. Executive summary
The main aim of the report was to develop a report to the management of Sims hardware
including discussion of current situation, proposed coaching program and implementation
procedures. The paper focuses on Sim Hardware which is a hardware retailer operating in
Australia, operating 138 stores, employing over 10,000 employees and offering of products like
timber, doors and building supplies. The current situation of poor customer delivery, workforce
injuries as a result of lack of WHS training and underperformances calls for coaching and
training program. The coaching strategy included organization context and needs, resources,
outcomes, learning styles, scope of strategy, organization support and stakeholders. The timeline
for coaching plan was three months from June to August. The recruitment process will begin by
recruitment planning, strategy development, searching, screening and evaluation and control.
Surveys and interviews were used to collect the feedback about coaching program. The KPI and
databases was used to evaluate the program. The certificates of achievement were awarded to
trainees and trainers who contributed positively to the program.

Table of Contents
1. Executive summary....................................................................................................... 2
2. Introduction of the organization........................................................................................ 3
3. Current situation and need for coaching program...................................................................3
4. Frame work................................................................................................................. 3
5. Timelines for coaching strategy implementation....................................................................3
6. Induction, Design and training tools and resources for trainings and coaches 7. Recruiting process for
Coaching and Training...................................................................................................... 4
8. Implementation plan for coaching strategy...........................................................................4
9. Strategies.................................................................................................................... 4
A. Strategies to recruit and select coaches and trainees............................................................4
B. Strategies for match and manage Coach-trainee relationship.................................................4
C. Strategies for resolving differences and problems in coaching relationship...............................4
D. Strategies for analysis compliance requirement.................................................................4
10. Procedure to monitor the coaching activities, relationship and collect data on achievement of Goals
whilst, ensuring consistency of the implementation plan.............................................................4
11. Monitoring the Coaching activities and relationship whist ensuring consistency of the implementation
plan.............................................................................................................................. 4
12. Diverse organization rewards given those who make positive contribution in organizational coaching
program........................................................................................................................ 4
2. Introduction of the organization
Sim Hardware is one of the largest hardware retailers operating in Australia retailing
market. The Hardware operates 138 stores and accommodates approximately 10,000 staff across

Australia. The hardware has been part of the Australian retail landscape since 1921 and it
operates a wide variety of products aim at home improvement. Some of the products offered by
the company include building suppliers, hardware, doors and timber.
3. Current situation and need for coaching program
Apart from the organization having a huge workforce and various subsidiaries, there have
been issues regarding decline in occupation skills which are essential for improving the
performance. In addition, complaints from customers regarding customer deliveries have risen
significantly. Furthermore, several injuries have been reported in the organizations which have
drawn attention for planning and implementation of a coaching program. Currently, the company
is recording poor performances in some regions with underperformances being associated with
incompetence’s which needs to be addressed immediately. Generally, organization context and
needs of Sim’s hardware are shaped by desired outcome such as compliance, operational,
functions, behavioral and sociocultural issues and circumstances. The plan and implementation
of a coaching problem will be beneficial to the Sim Hardware Company as it helps in growing
occupation skills of the workforce to perform and enhance customer delivery. In addition, the
program will ensure employees are well trained on WHS safety rules which will minimize
incidents in the workplace significantly.
4. Framework
Organization
context and needs
Resources required Expected
outcome
Method of
interactions
while
delivering the
The learning style of
employees
Roles and
responsibility of
key individuals
Scope of the
strategy
Overall organization
support required