Planning and Implementation of Coaching Strategy

Running head: MANAGEMENT
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Planning and Implementation of Coaching Strategy
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PLANNING AND IMPLEMENTATION OF A COACHING STRATEGY
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Table of Contents
Part A...............................................................................................................................................6
Formative Activity 1........................................................................................................................6
Research and Analysis of 3 different definitions of Coaching....................................................6
Differences between coaching and mentoring.............................................................................7
Formative Activity 2........................................................................................................................8
Case Study.......................................................................................................................................8
Main issue with the Case Study...................................................................................................8
Handling the Issue.......................................................................................................................8
Activity to be undertaken in case of the CEO not changing the expectations.............................9
Obtaining Support........................................................................................................................9
Formative Activity 3........................................................................................................................9
Process and Procedures................................................................................................................9
Formative Activity 4......................................................................................................................10
Listing and Description of different kinds of two basic coaching techniques...........................10
Identification of different types of ways to support the technique............................................10
Process and Procedures need to support the situation...............................................................11
Process of Identification............................................................................................................11
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PLANNING AND IMPLEMENTATION OF A COACHING STRATEGY
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Table No 1: 7 Eleven Coaching Strategy Implementation and Review Process.......................12
Recommendations to improve coaching in the retail company.................................................13
Formative Activity 6......................................................................................................................13
Outline of two storage methods for coaching data or information............................................13
Risks Associated........................................................................................................................14
Formative Activity 7......................................................................................................................14
Two Methods of Reporting on Coaching Programs..................................................................14
Identification of the key factor for all reporting methods..........................................................15
Description of two different methods for the evaluation of the success of the coaching program
...................................................................................................................................................15
PART B.........................................................................................................................................16
Question 1..................................................................................................................................16
Question 2..................................................................................................................................17
Q4) Outline the Principles of Coaching Program Design.............................................................18
Table No 1: Gantt chart.............................................................................................................19
Question 5......................................................................................................................................19
3 types of coaching models and explain why the resource requirements of coaching vary
depending on the use of the model............................................................................................19
Table No 2: Models Table.........................................................................................................20
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PLANNING AND IMPLEMENTATION OF A COACHING STRATEGY
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Question 6......................................................................................................................................21
Question 7......................................................................................................................................22
Question 9......................................................................................................................................22
Question 10....................................................................................................................................23
Activity 1.......................................................................................................................................24
Documented Coaching Strategy for 7 ELEVEN.......................................................................24
List of Supported Material and data sources.............................................................................24
Completed Matching Coach to trainee tool...............................................................................24
Developed recruitment process for coaches and trainees..........................................................25
Example of Induction and training tools and resources.............................................................25
Examples of Strategy Promotion...............................................................................................25
Example of Documented coaches support procedure and process............................................26
Mission Statement for the program...........................................................................................26
Evidence of facilities physical Location....................................................................................26
Evidence of Method or mode of interaction..............................................................................26
Documented roles and responsibilities and Compliance analysis.............................................26
Timeline.....................................................................................................................................27
Checklist....................................................................................................................................28
Activity 2.......................................................................................................................................29
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PLANNING AND IMPLEMENTATION OF A COACHING STRATEGY
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Documented Evidence...............................................................................................................29
Tools Developed for matching participants...............................................................................29
Complete Coaching Activities...................................................................................................29
Monitoring the Coaching activities and evaluation of data.......................................................29
Review of results.......................................................................................................................30
Report outlining the outcomes and future improvements to the strategy..................................30
Rewards.....................................................................................................................................30
Professional Development activities to coaches........................................................................30
References and Bibliography.........................................................................................................31
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PLANNING AND IMPLEMENTATION OF A COACHING STRATEGY
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Part A
Formative Activity 1
Research and Analysis of 3 different definitions of Coaching
The term coaching has been described in a number of different ways and processes. Each
of the researchers have identified different or similar elements and characteristics of coaching
and described them accordingly. According to, Whitemore (2003) the term coaching can be
described as the unlocking of the potential of a person in order to maximize the performance of
the different types of the people. The following helps the person to learn more rather than
teaching. On the other hand coaching can be also said to a collaborative solution that is focused,
result-oriented and systematic process in which the coach facilitates the enhancement of the
work performance, life experience, self directed learning and the personal growth of the person
being coached (Grant 1999). Another famous description of coaching has been cited by
International Coaching Federation where the professional partnership between a qualified
coach and a particular individual or team that support the achievement of the extra-ordinary
results, based on goals that are set by the individual or the team.
I totally agree with the definitions as because the definitions cover all the basic and
critical aspects of the coaching subject.
Differences between coaching and mentoring
Though coaching and mentoring seem to be same and also seems to define the same
thing, both of them differ in a lot number of ways from each other. The differences in between
mentoring and coaching can be highlighted through the use of a proper comparison cum
differences table given below;
BASIS FOR COMPARISON COACHING MENTORING
 Meaning
 Coaching can be
defined as a particular
method in which an
individual is generally
 Mentoring can be
defined as a particular
advisory process
where a fresher gets
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PLANNING AND IMPLEMENTATION OF A COACHING STRATEGY
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supervised by a
superior person in
order to improve his
competencies and
different capabilities
proper support and
guidance from a senior
person with large
experience
 Time Limit
 Coaching is basically
of a much short limit
 Mentoring is basically
of a much higher limit
 Superiority
 Coach is the superior
person in coaching
 Mentor is the superior
person of experience in
mentoring
 Specialization
 A coach who imparts
coaching has large
expertise and
specialization in the
following field
 A mentor is a person
having good
knowledge and
experience
 Type
 Coaching is a formal
process which involves
a proper method of
choosing the coach
 Mentoring is an
informal process and
is also a more personal
process than coaching
 Orientation
 Coaching is a task
 Mentoring is basically
based on a
relationship
 Objective
 Analyzing the
performances of the
persons being coached
and improving their
skills and needs
accordingly
 The main objective of
the mentor will be to
help an employee
attain psychological
maturity and
effectiveness
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PLANNING AND IMPLEMENTATION OF A COACHING STRATEGY
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Formative Activity 2
Case Study
Main issue with the Case Study
A thorough analysis of the case study will show that a major issue persists in the
company which is the stoic and stubborn attitude of the CEO of the business enterprise. The
attitude of the CEO to not accept or pay heed to ideas proposed by other persons of the
management can have different implications. The CEO has a strong confidence about his own
ideas and believes that nobody in the company can match his level of knowledge. Such a strong
belief towards one’s own ideas can sometimes lead to huge problems and will therefore be
problematic for the organization to attain success and sustainability in the market.
Handling the Issue
The following issue is a huge issue for the business enterprise and can lead to major
problems for the organization in the future. As it is quite well implied that the CEO of the
organization has a strong attitude and always wants the management to abide by his decisions, it
will be best for the managers and the supervisors to abide by his decisions and ensure to make
some amendments to provide the touch of a universal look and make it look like the decision that
has been widely accepted by the overall management.
Activity to be undertaken in case of the CEO not changing the expectations
In case the CEO of the organization does not abide to the amendments, it will be best to
show him the possible positives of the amendments and then be presented with a transparent
view of the negatives that the business organization will face if they do not change the original
plan by a small margin. However, the management will ultimately have to stick to the plans of
the CEO if the CEO does not allow for the amendments.
Obtaining Support
The coaching strategy must be presented in a proper and effective manner by means of
video and audio presentation to the CEO and the management of the business. The presentation
will include the needs of the coaching strategy, the positives of the coaching strategy, the
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