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Front Office Operations in Hospitality - Assignment

   

Added on  2021-02-20

7 Pages1643 Words73 Views
Front Office Operations
Front Office Operations in Hospitality - Assignment_1
Front Office Operations in Hospitality - Assignment_2
INTRODUCTIONFront office operations are the core operations departments of the hotel. This can includethe front desk and reception, along with reservations, concierge and house keeping, sales andmarketing. Front office confirms the reservations of the guest and solve their complaints andqueries. Back office maintains the accounts of the guest, bill preparations and report generationsetc.Hotel Hilton & resorts multinational brand where full service for hotel and resorts areprovided. It is one of the biggest hotel brand under the flagship of American MultinationalHospitality Company. The study states importance of front office operations in the Hotel andsupporting the relevant content with the literature review. Further the study ends with theoperational roles of Front office manager, Front office desk agents and Night auditor.Importance of Front office operations in the Hotel :According to the Evans, (2017)There two different categories of Front office operationsthat are front house operations and back-house operations. In front house operation all operationsare visible to the guest of the hotel. These operations involve the interaction with guest, checkingthe availability of accommodations, providing the key's to the guest and guest paymentsettlement. Whereas the back-house operations staff manage these operations in the guestsabsence or whenever where involvement of guest is not necessary. This operational activitiesinvolve determination with types of guest, maintaining the account of the guest, preparation ofbills and generating report.As per the Islam, (2018)The importance of front office operations are as follows -Arranging accommodations — They arrange the accommodations of the rooms as perthe requirements and special needs of the customers. These can be room or non-smokingroom, pool facing room etc. The Hotel Hilton provides an App to their customers, wherethey can select their accommodations as per their requirements.Handling Complaints — The hotel guest lodge their complaints and issues to the frontoffice operations. Then the issues are solved by the front desk manager and satisfy thecustomers. The guest of Hotel Hilton can mark their complaints on their App as well.Porter Services — In Hotel Hilton, after the check in of the guest, the bellboy or portergets the luggage of the guest to their rooms before guests enter the assigned room, and
Front Office Operations in Hospitality - Assignment_3

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