Room Division Operations Management INTRODUCTION 1 Task 11: Accommodation and Front Office Services
Added on 2020-06-03
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Rooms Division OperationsManagement
Table of ContentsINTRODUCTION...........................................................................................................................1Task 1...............................................................................................................................................11.1 Accommodation and front office services...........................................................................11.2 Roles and responsibilities of accommodation and reception services.................................21.3 Legal and Statutory Requirements........................................................................................21.4 Services provides by the Room Divisions............................................................................3Task 2...............................................................................................................................................32.1 Importance of the Front of house area..................................................................................32.2 Key aspects of Planning and Management the Front House Area........................................32.3 Key operational issues for effective management and Business performance.....................4Task 3 ..............................................................................................................................................43.1 importance of property interiors and design.........................................................................43.2 Critical aspect of planning and management for accommodation services..........................53.3 Operational Issues.................................................................................................................5Task 4...............................................................................................................................................54.1 Revenue per yield management activities ............................................................................54.2 sales technique for room division of staff.............................................................................64.3 Forecasting and statistical data..............................................................................................64.4 Rooms Division Performance Indicators..............................................................................6Conclusion.......................................................................................................................................6REFERENCES................................................................................................................................7
INTRODUCTIONRoom Division operation management is the one of the part of the high rated starts hotel.They services depending upon the wide range of hospitality business. Room division manager isresponsible for executing housekeeping and front office. Manages the general operation of thefront office including Reception, Concierge, Housekeeper, Reservations and Engineering.Clientele hotel was opened in August 2006. The hotel is surrounded by the city centre's elegantshops, cafes, restaurants and bars. Clientele hotel in Landon they provides for services such asaccommodations, meals and services of travel and tourists. The hotel division managers has to bemanaged the all types of work in hotel rooms such as room cleaning for looking better and clear,managed the leaves schedule of all employees. Managers has to more efforts for guest who hasmore comfortable and more safe in their hotel (Bardi, 2003). Task 11.1 Accommodation and front office services.The front office and accommodation services of Clientele hotel is responsible forchecking in and out of the guests the hotels (Walker and Walker 2016). Front office services isfirst encounter a staff at a place of business.Accommodation Services:Cleanliness of Public areas – Public areas cleaning is the most important and challengingtask of the Clientele hotel. The place comes under the are lobby, restaurant, front desk,guest corridors and banquet halls etc.Cleanliness of Guest Room – The important role in customer satisfaction is thecleanliness of guest rooms, bathrooms, towels, linens and commons area. The services inhotel removed soiled linens from bed and bath. Rooms status terminology – In the room status terminologies including occupied rooms,do not disturb and cleaning in rooms. These types of terminologies is using in the hotels(De Jorge and Suárez,2014.). Front Office Services :1
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