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Rooms Division Operations Management Introduction

   

Added on  2020-12-09

10 Pages3056 Words66 Views
ROOMS DIVISIONOPERATIONSMANAGEMENT
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Table of ContentsINTRODUCTION ..........................................................................................................................3TASK 1............................................................................................................................................31.1 Accommodation and Front office services of various organizations....................................31.2 Responsibilities and roles of reception services and accommodation..................................31.3 Statutory and legal requirements applied to room division operations.................................41.4 Services provided by rooms division in hospitality businesses............................................4TASK 2............................................................................................................................................52.1 Importance of front house area for effective management...................................................52.2 Key aspects of planning and management of front house area.............................................52.3 Operational issues affecting management and business performance of front office area...6TASK 3............................................................................................................................................6TASK 4............................................................................................................................................64.1 Revenue/yield management activities to maximize occupancy and room revenue..............64.2 Sales technique to promote and maximize revenue..............................................................74.3 Purpose and use of forecasting and statistical data in rooms division..................................74.4 Calculate room division performance indicators to measure success of accommodationsales.............................................................................................................................................8CONCLUSION................................................................................................................................8REFERENCES:...............................................................................................................................9
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INTRODUCTIONRoom Division Operations Management plays an important role in hospitalitymanagement. This position requires strong initiatives and efficiency by the person holding it. Inthis project, RDOM of Hilton International is being discussed. They resolve complaints ofcustomers effectively. Rooms division management operates 24/7 duties regarding reservations,front desk, concierge, night managers and taking phone calls (Albayrak and Caber, 2015).Person who holds this position should possess excellent time management and organizationalskills. Professional and timely welcome of guests should be confirmed for their satisfaction. Thismaintains productivity and high morale with other departments as well as other units.TASK 11.1 Accommodation and Front office services of various organizationsMilestone Accommodation & Services: Front office services and accommodation in Milestonehotel in the UK have separate housekeeping, front office and reservation department. It providestelephonic, reservations in the hotel. It collects payments of customers through different modesand provide bills to guests. Various types of services are provided like chauffeurs and cars tocustomers. It provides long term and short stay accommodations. It has average rooms and twin-bedded accommodation with providing complimentary high speed Wi-Fi throughout the hotel.Hilton International: Front office manager of Hilton maintains high standards and focuses onimprovement on departments as well as promotes hotels' loyalty scheme. It also maintainsworking relationships and good communication skills (Berezina and et.al., 2016). Managementof staff in relevance of company procedures and policies are also followed. Accommodationfacilities include private salons, welcome beverages on the arrival of customers, magazines andbooks in deluxe rooms, mini bars, video conferencing, etc. Some suites include personalizedbusiness cards for customers, music channels and female friendly services are included.1.2 Responsibilities and roles of reception services and accommodationReception Services: Key roles and responsibilities of staff of hotel is to provide 24 hour forbeverages and food. Reception of hotel takes proper booking and details of hotel and maintainsthe record. Occupancy rate is also maintained by keeping track on hotel’s revenue. All types ofamendments of customers are handled by the receptionist of hotel (Bresler, N.C., Wadawi, J.K.
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