Table of Contents INTRODUCTION...........................................................................................................................3 TASK 1............................................................................................................................................3 Purpose and process of conducting evidence-based practice.................................................3 Skills and qualities needed to conduct a literature review.....................................................4 Own skills and knowledge in order to conduct literature review...........................................5 Skills are required to conduct ethical research.......................................................................5 TASK 2............................................................................................................................................6 Introduction to Literature Review..........................................................................................6 Communication Skills for Nurses..........................................................................................6 Communication skills in practice...........................................................................................7 Benefits of effective communication for patients..................................................................7 Results of Literature Review..................................................................................................8 TASK 3............................................................................................................................................8 Project proposal form.............................................................................................................8 Introduction............................................................................................................................9 Aims and objective...............................................................................................................10 Literature review..................................................................................................................10 Research methodology.........................................................................................................12 Expected outcomes...............................................................................................................12 TASK 4..........................................................................................................................................14 Positive impact of research on current practice to improve service delivery.......................14 Own learning and practice in the workplace........................................................................14 CONCLUSION..............................................................................................................................15 REFERENCES..............................................................................................................................16
INTRODUCTION Evidence based practice (EBP) refers to the fundamental of quality as it is focused on improving the outcomes and quality of life standard of the people.This EBP includes external evidences which are having systematic reviews, randomised control trials, clinical practice guidelines & best practice whereas internal evidence includes quality improvement projects, clinical expertise as well as outcome of the management initiatives (Reeves and et. al.,2013). EBP is very essential for thehealth care as it assist the health care providers in providing effective services to the people as well as to boost the outcomes of treating the patients. This report will discuss the purpose and process of conducting research along with the explanation of skills and qualities needed to conduct a literature review. Further, literature review will be conducted along with the evaluation of reliability and validity of literature review. Project proposal will also be developed along with the different ways in which the literature review influences evidence-based health and social care practice will be discussed in the end. TASK 1 Purpose and process of conducting evidence-based practice Research is conducted by persons when they have to determine the various aspects which are associated with the assigned topic or study(Brach and et. al., 2012). There are several steps which are necessarily followed by the organisations and persons in order to conduct the research in proper manner without involving in any issues.These steps of the Research are as follows: ļ·Identify the Problem ļ·Review the Literature ļ·Clarify the Problem ļ·Clearly Define Terms and Concepts ļ·Define the Population ļ·Develop the Instrumentation Plan ļ·Collect Data ļ·Analyse the Data Purpose of Research
It is defined as the statement where it is reviewed that what is the main purpose of conducting the research or what is the necessary things which are required to be obtained through this research. Process of Conducting Research It is very important that how what process does any individual conduct for there research because it decided what can be possible outcome of the research. There are basically five different steps which are required in conducting the research and they are: ļ·to develop the research plan. ļ·Defining the problem which can be faced during the research. ļ·Collect the relevant data ļ·Analysing the report of data and finding collected for research. ļ·Implementing the plans for finding the conclusion of the report. Evidence Based Practise Evidence based practise is an knowledge based approach for the purpose of clinical practise. It is helpful in the field of medical sector which helps to solve the problem which are complex in nature Skills and qualities needed to conduct a literature review PersonalProfessional ļ·Decision makingis important quality which is necessary for taking suitable decisions. This is done by collecting the data regarding the topic of research so that proper decisions can be taken. ļ·Interpersonalskillsareessentialfor communicating with the team in order toproperlyconducttheliterature review as well as for actively listening to the views of people. ļ·Timemanagementisessentialfor analysing the information from articles ļ·Problemsolvingisnecessaryfor collectingthesuitableinformation through which issues can be resolved in order to conclude the outcomes. ļ·Technical skillsinvolves several skills suchasmechanical,information technology, mathematical or scientific tasks which are helpful for analysing the literature review and collected data basedonthefacts&figuresor statistical data appropriately. ļ·Presentationskillsareusefulin
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andbookssothatthesecanbe interpreted in the given or set timeline. presentingthecollecteddataof literature review in order to develop Research is conducted by persons when theyhavetodeterminethevarious aspects which are associated with the assigned topic or study (Brach and et. al.,2012).Thereareseveralsteps which are necessarily followed by the organisations and persons in order to conduct the research in proper manner without involving in any issues.These steps of the Research are as follows: ļ·Identify the Problem ļ·Review the Literature ļ·Clarify the Problem ļ·Clearly Define Terms and Concepts ļ·Define the Population ļ·Develop the Instrumentation Plan ļ·Collect Data ļ·Analyse the Datadesired outcomes of the research. Own skills and knowledge in order to conduct literature review There are various skills which are possessed by me which is useful for conducting the literaturereviewinaneffectivemanner.However,thereareseveralskillswhichneeds improvements as I am facing issues in overcoming them. My own skills and knowledge in context of personal and professionals skills & qualities are explained below: Interpersonal skills:These skills are present in me but also there are weak areas in these skills which leads to ineffective communication with my team. Due to this, I am not a much active listener which can impact the conducting of literature review in team.
AdvantagesDisadvantages Through these skills, I can communicate with various people in an effective manner. However, these lacks due to which I could not be able to interact with people properly which leads to in effective communication. Time management:My time management skills are not effective due to which the work is not managed on timely basis. This also leads to delay in submission of report to the subordinates or peers. AdvantagesDisadvantages Through these skills, I managed the time in executing the priority based work first. Whereas,lackofthesealsoleadstolate execution of some tasks which are not to be executed in priority basis. Technical skills:My technical skills lacks due to which problem arises in my working. This also creates problem in analysing the statistical figures and facts which are collected from different sources of information. AdvantagesDisadvantages Theseskillsareusefulforhandlingthe software for data collection or analysis in order to get a reliable and valid outcome. Theseskillscanalsoimpacttheworking process if suitable information is not provided fordataanalysisandcollectionwhichcan result into wrong conclusion. Skills are required to conduct ethical research Ethical skills refers to knowledge which contains the information regarding the norms which must be followed by the people in order to conduct research properly. The researcher needs to follow these ethics such as norms and principles in proper manner. There are various principles of ethics such as obtain informed consent, minimise risk of harm, protect anonymity &
confidentiality, ignore utilising deceptive practices and right to withdraw etc. The researcher needs to use the suitable methods as well as needs to maintain privacy of the respondents or participants which can positively impact the practices in health and social care (Chin and et. al., 2012). The implementation of changes in the daily activities of the health care firms should require to provide ethical and practical reasons for increasing the patient outcomes. The principles of ethics must be followed by practitioner in order to positively influence practice and provision in health, care and support services. TASK 2 Introduction to Literature Review Literature review refers to the data collection from the various sources such as surveys books, scholarly articles and journals etc. in order to provide the description of topic along with the critical evaluation of the research topic. Effective communication is essential for the health & social care organisation as it assist them in making the patients comfortable during treatment or supporting the patients in handling the health problems of patients. Communication is also essential for the medical professionals and their teams in order to deals with the patients treatment and procedure. Also the literature review is used for critically evaluating the research topic through the analysis of collected information.The topic chosen for this literature review is on the topic of āimportance of communication among nurse and patientsā. Communication Skills for Nurses According to Hilary Bush, (2019) Nurses speak to various people such as educational, cultural and social backgrounds and they needs to communicate with all these people in an effective, caring and professional manner essentially in speaking with patients and their family. There are several aspects of communication which assist health experts in mastering their day-to- day practice. These aspects includes Speak Slowly, Speak Clearly, Avoid Using Slang, Stop and Listen, Use Body Language etc. through which health experts can communicate properly with their patients in an effective manner (Communication skills for Nurses,2019). The experts need to speak clear and slow so that certain words which can sound very similar to one another when they are spoken fast. The health experts needs to take a pause before starting the sentence and needs to consider that the words are spoken slowly and carefully. Also they do not need to use the slang terms which are suitable for very situation. Communication is a two-way street and it is
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essential to stop and listen actively and ethically to what the other person is telling. Body language is also essential for health experts while communication so that the patients does not get conflicting messages. The professions should use their face, hands, posture etc. for proving their argument of words and body. Communication skills in practice According to the Webb, (2011) The journey to become a successful practitioner requires practitioners to show effective communication skills while interacting with patients, carers and other healthcare professionals. This is based on sound evidence and must be applied in a variety of care homes. These skills must be practised by health professional by using the examples, scenarios, and videos etc. so that they can easily adopt the suitable approach for interacting with others at the workplace. Effective communication skills are also must for health professionals in order to interact with the patients for understanding their issues and concerns in taking the treatment for a particular disease. Effective communication skills are required of supporting the patientssothattheydonotfeeldangerintakingthetreatment.Theexpertsneedsto communicate with their patients so that effective conversation can take place (Webb, 2011). Through effective conversation, health experts can understand their mentally and physically problems which patients are facing in their life. Through effective communication, health professional can provide their support to the patients in order to improve their morale which will also strengthen their relationship with each other.Some of the additional way through which communication can be done with between the patient of dementia and nurses are: ļ·Communication can be done with the help of non verbal behaviours. ļ·It is important for nurses to get the attention of patient while communicating any of the information with them. Benefits of effective communication for patients According to the Ali, (2017) Effective communication is also necessary for patients as it protects patients from potential harm which can arise due to misunderstandings of ineffective conversations. Patients does not prefers to talk to machines or other technological inventions due to which they prefers to talk to humans such as health professionals for ensuring their satisfaction. When effective communication takes place between the health professionals and patients, the patients also more likely to follow the treatment procedure or advices (Benefits of communication for patients,2017). Ineffective or improper communication can leads to serious
harm to the patients such as wrong leg being amputated etc. even the minor problems can also have serious repercussions. For example: Ineffective communication between nurses and their patients can leads to giving the wrong medication, or patients taking an incorrect dose of the rightmedicine.Communicationisnecessaryfornursesandtheircolleaguesaspoor communication can results in providing incorrect information to professional which can be proved harmful for the patients. Nervousness is natural among the health professional when communicating with the family and relatives of the patients. This nervousness can also results in improper communication or forgetting the information such as forget to introduce self or maintain appropriate eye contact. Results of Literature Review Literature review is useful for supporting the arguments done in the report. It also supports the aim of the research by providing the importance of communication at the work place in the health and social care sector. The communication also plays a major role in improving the patients outcomes. With the help of effective communication skills, patients and health experts can communicate properly for their concerns which will positively impact the conversation (Aarons and Sommerfeld, 2012). When professionals fails to communicate with their patients and inappropriate conversations takes place, then patients becomes uncomfortable. Due to this uncomfortable,they could not express their problems and issues which can negatively impact the family of patient and other staff members. The taken literature review's are valid and reliable as ethical and practical reasons are discussed which are effective for evidence based practice. TASK 3 Project proposal form
Project Title:āTo investigate the various aspects of communication skills and techniques in a health or social care serviceā. A study on health and social care sector Introduction Communication refers to an ability of a person to expresses their thought with other individual by opting mutually understand language and signs. Proper skills assist employees and service users to establish relationship so that patients would be able to convey their problem or disease which makes the experience more fruitful. It is important for employees in health and social care services to have strong communication skills as then only it would be possible for them to communicate the problem patients is facing. For instance, by taking to person who is suffering from dementia, it is essential for the speaker to provide full time to speak other person (Kothari, 2004). Moreover, clear pronunciation is required in this and those who does not not expertise in the communication skills wont be able to conduct it which makes the patients engagement experience negative. Apart from this, bad communication skills increases cost of the service provider as more time and resources would be waste on the user if correct problem which patients is facing is not identified in the first stage. For instance, if the patients has explained their hindrance which they are facing in their daily life and provider would be not able to make drug programmes according to patients requirements. Then chances of getting badly affected from the wrong medication are high which would create a negative image of provider in the mind of customer. To reduce the problem of bad communication skills, proper training and development should be provided by the management to their employees so that higher level of productivity and clinical practices would be attain by them in future.
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Aims and objective Aims refers to the understanding and knowledge in research so that proper research questions would be answered. On the other side, objectives refers to the actions which needs to taken by the researcher to attain their aim of the research. Aim:āTo investigate the Influence of communication skills and techniques on outcomes for service users in a health or social care serviceā Objective ļ·To identify the concept of communication skills and techniques within health and social care services. ļ·To investigate the impact of communication skills and techniques within health and social care services. ļ·To determine the barriers to communication and different ways to overcome it in health and social care service. Literature review Concept of communication skills and techniques within health and social care services According to Riley, (2015), main motto of communication in general is to able to communicate with other by avoiding barriers of it so that message would be clearly understood by the receiver. Communication assist user to develop working relationship with the user so that proper and clear information regarding the support patients expected would be identified and solved accordingly. There are two ways of communication is used in social care sector i.e., verbal and non verbal In verbal, words are used to express their views in the language understood by the service user. On the other hand, non verbal includes signs languages, body pose, hands are used to express the thought to other. For instance, if any deaf people is visiting the hospital then it must be important for the employees to have the sign language knowledge as then only proper and barriers free communication would be attain by them which is positive sign of treatment (Riley, 2015). On the other hand, if any foreign patients has arrived in the hospital which does not know the local language of it then it would become hard for the employees to express their concern regarding their health. In addition to it, patients would also not be able to communicate the problems properly to the staff so that proper drug description would be made accordingly. So it can be said that it is essential for employees or service
provide to attain mastery over communication skills and techniques as it would assist them to perform their work with highest productivity. Impact of communication skills and techniques within health and social care services As per the views of Moss, (2017), communication plays an essential role in the health and social care services as if staff is not able to understand the problem which patients is facing then it leads to negative image of provider in the patients. Negative customer experience engagement is not good for service provider as their profitability would be hampered. Effective communication helps user to gain trust over career so that they can share all their problem by feeling comfortable. If all the information is shared by the patients then it helps the staff to provide medication and support accordingly. Having good listening skills assist providers to ascertain if patients is having some problem and then identify ways through which it would be removed (Moss, 2017). For instance, if any staff has expertise in communication skills so then while talking with the hearing impairments patients, they would considered to maintain their body position and face and mouth towards patients so that other person would be able to understand the language by reading lips. Moreover, clearly and short sentence would be used by the provide so that it wont become hard for other person to understand the message. So it can be summarise that it is important to have good command over communication in health and social care services as then only all the needs and problem of patients would be identified and resolved accordingly. Barriers to communication and different ways to overcome it in health and social care services As Moore and et. al., (2017) states that, there are various barriers of communication like aggression while talking as it makes the communication ineffective as if patients is aggressive, full of frustration etc then it wont be possible to them to resolve the problem of patients. So to reduce this barrier, service provider must try to calm other person while making relationship withthemso thattheywould becomfortablein making communication thuseffective communication would be attained (Moore and et. al., 2017). Other barrier which commonly faced by the provider in health and social care is unmeet language and sign needs. For instance, if any patients has hospital for consultation but does not haveanyknowledgeregardingEnglish inUKthenitwould affectthecommunication negatively as it would not be possible for other person to understand the message they are
sending. Moreover, provider would also not be able to share the message they want to communicate which means that both the parties have reached an impasse hence creating negative image of hospital (). To cope up with that, first needs assessment will be done and by identifying the needs, training would be provided to the staff so that they can perform their task with highest potential. Besides this, usage of Jargon must be avoided by the provider as patients does not have any knowledge regarding the problem they are facing which ends up in increasing fear andfrustration in the mind of patients. So employees must considered to avoid usage of jargon and use simple language which patients can understand. Research methodology Research methodology is a way of collecting information and data according to the research topic so that research aims and objectiveswould be attain. For thisresearch, quantitative research would be used which refers to a way of collecting numeric data according to the research objectives so that research theme would be satisfied. Different ways which would be used by research is questioner, survey and through face to face interview. On the other side, qualitative research would also be used as it assist research to solve the problem on the basis of respondents observation instead of numerics value. Apart from this, for data collection technique primary research would be used which refers to a collection of data and information for the first time so that research aim would be achieved in the future. In addition to it, secondary resources will be used by research so that various problems which past researcher would not be able to notify or solved will be identified and then data would be collected accordingly. It could be attain through studying various research journals, articles, magazines, newspaper etc related with the research topic. Expected outcomes As mentioned above, communication plays an essential role in the health and social care sector as without it proper relationship would not be able to generated with thepatientsdue to which chance of getting negative consequences are high. To reduce the barriers, needs and problem must be identified in the first place and then training to the employees would be decided accordingly so that it would be eliminated in the future.
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Challenges faced by the nurses and the patient of dementia It is never gonna be easy for any of the patient of dementia and nursesbecause there si always communication gap between both patient and doctor. The major challenges are faced by patient because they are unable to see any thing and because of that they are unable to perform there task on regular basis. Where as doctors are required to help the patient due to which they are unable to give proper care to each and every patient. P5 Benefits of Evidence Based Practise Some of the benefits of Evidence based practise are listed below: ļ·it helps to provide the better safety to the patient. ļ·It improves the better patient outcomes. This improvement can be in terms of better patient outcomes, increased patient safety and improvement in the delivery of quality services etc. Whereas the process of evidence based practice involves various steps which must be followed by the medical practitioner in proper manner for getting the desired and accurate results (Brach and et. al., 2012). These steps include the questions which are converted from the information in order to track the best evidences for answering the questions. M3 Rationale of theproposedof Research The main purpose was just to find that how communication skills can be improved between patient and health and social care and. Also, what can be the impacts of all those techniques which any of the health care apply just for the purpose of providing additional benefits to patient. D2 Critically assess the viability of own project proposal in relation to the literature review conducted Conducting literature review provide reliable and genuine data which makes easy for the health care centre and because that they can work on those area where they are weak. Even it will help health care centre that how they can treat with the patient who are suffering from dementia.
TASK 4 Positive impact of research on current practice to improve service delivery This given research was proposed for analysing the effectiveness of communication in the healthcare on patients outcomes to provide evidence based practice. It is very essential for the health experts to determine the value and benefits of effective communication so that they can provide proper treatment to the patients in an appropriate manner (Patel and et. al., 2013). This research is conducted by using the secondary data collections methods and sampling for making accurate conclusion. Additionally, the taken literature review are also reliable and valid because the information was collected from online articles in order to analyse about the given issue of investigation. Own learning and practice in the workplace Literature review's are based on the framework in which the data is gathered from the various sources such as articles, journals, books etc. which also supports this given research aim with appropriate facts and figures. This research positively impact the present practice as the people are getting aware regarding the benefits of effective communication in improving the service delivery of patients. This research assisted me in determining the importance of communication in health care sector as well as to listen the views & problems of sick person carefully in order to address their health issues. Also this result assisted me in taking correct decision regarding the suitable medication procedure which must be followed by me. Also through my research, I an contributing in improvement of Evidence based healthcare or support practice and service delivery by creating awareness among the people regarding the importance of communication for increasing the patient outcomes. P7 Describe different ways in which the literature review influences evidence- based health and social care practice. Literature reviews are always helpful for any of the of evidence based health and social care practice because it literature review is always based on true facts and results which are collected by different authors. It will be crucial for any of the researcher to take the help of literature review because it helps that how any work is required to be done so that better results can be obtained.
D3Evaluateownjourneytowardscontributingtoinnovationandimprovementin evidence-based health, care or support practice and service delivery It was great experience for me to work on this research because it helps to enhance the knowledge in the field of health care. Even it enhanced the knowledge that how patient of dementia have the struggle in there life as they have very rare number of resources available with them. CONCLUSION It has been concluded from the above report that the evidence based practice is helpful for the health professionals in improving the treatment or care procedure of their patients. Also literature review's are helpful for the research as these provides the required information from the scholararticlessothatvalidandreliableconclusioncanbedrawn.Apartfromthat, communication skills are very essential for health experts in improving the patients outcomes as well as for properly interacting with the patients.
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REFERENCES Books and Journals Aarons, G.A. and Sommerfeld, D.H., 2012. Leadership, innovation climate, and attitudes toward evidence-based practice during a statewide implementation.Journal of the American Academy of Child & Adolescent Psychiatry.51(4). pp.423-431. Bowling, A., 2014.Research methods in health: investigating health and health services. McGraw-hill education (UK). Brach and et. al.,2012.Ten attributes of health literate health care organizations(pp. 1-26). Washington, DC: Institute of Medicine of the National Academies. Chin and et. al., 2012. A roadmap and best practices for organizations to reduce racial and ethnic disparities in health care.Journal of general internal medicine.27(8). pp.992-1000. Moore and et. al., 2017. Barriers and facilitators to the implementation of personācentred care in different healthcare contexts.Scandinavian journal of caring sciences. 31(4). pp.662- 673. Moss, B., 2017.Communication skills in health and social care. Sage. Patel and et. al., 2013. Grand challenges: integrating mental health services into priority health care platforms.PloS medicine.10(5). p.e1001448. Reeves and et. al.,2013. Interprofessional education: effects on professional practice and healthcare outcomes.Cochrane Database of systematic reviews.(3). Riley, J.B., 2015. Communication in nursing. Elsevier Health Sciences. Webb, L. ed. 2011.Nursing : communication skills in practice, Oxford University Press, Oxford. Kothari, C.R., 2004.Research methodology: Methods and techniques. New Age International. Marczyk,G.,DeMatteo,D.andFestinger,D.,2005.Essentialsofresearchdesignand methodology. John Wiley & Sons Inc. London, M., 2014.Career barriers: How people experience, overcome, and avoid failure. Psychology Press. Silverman, J., Kurtz, S. and Draper, J., 2016.Teaching and learning communication skills in medicine. CRC press. Online CommunicationskillsforNurses.2019.[Online].Availablethrough: <https://www.ausmed.com/cpd/articles/communication-skills-for-nurses>