Issues with Anti-Social Behaviour and Empty Flats at Goldacre Housing Association

Housing Report

Table of Contents
Introduction..................................................................................................3
Discussion....................................................................................................3
Residents are dissatisfied with the way that anti-social behaviour is
addressed...................................................................................................3
Empty and boarded flats are making the estate unattractive and attracting
vandals.......................................................................................................4
SMART Plan.............................................................................................5
Conclusion....................................................................................................6
References....................................................................................................7

Introduction
From: The Policy Officer, (Mr.BM)
To: The Board of Goldacre Housing Association
Goldacre Housing Association is one of the renowned housing companies that provide
housing facilities at affordable price. This housing association aims to ensure post-purchase
satisfaction of the residents and those leasing property. It has a dedicated team of professionals
capable of responding to the issues and concerns of the clients in a professional way. Goldacre does
not work merely as a housing agent, but also offers a wide range of apartments and villas to the
clients to select from along with full-time property management services. In case the clients face
any kind of problem they have to report it to the management of Goldacre Housing Association. Its
contact centers, official website, and social media website provide an effective interactive platform
to the clients where they can communicate their concerns at a personal level and site engineers can
be notified for any kind of repair required. In case the problems communicated are widespread and
of recurring nature, the residents are invited to a public meeting where their problems are discussed
in detail and the best possible solutions are provided on the spot.
Proper maintenance and care are essential for ensuring the houses and apartments are
attractive. At the same time, it helps in keeping the apartments and houses in good condition so that
they do not remain empty and thereby, minimizing the chances of vandalizing (Schroder 2013).
This includes cleaning the halls, servicing sewer and water lines, cleaning the drainage system,
repairing electric lines and maintaining security system etc (Black 2012). ‘Goldacre Housing
Association' continues to inspect the condition of its houses and apartments and the issues faced by
the residents/clients.
Discussion
Residents are dissatisfied with the way that anti-social behaviour is addressed
One of the key reasons behind the dissatisfaction of the residents with the way anti-social
behaviour is addressed is the unsupportive behaviour and attitude of the management of Goldacre
Housing Association. Most of the team members are not taking any interest in communicate the
issues faced by the tenants and thus, it is difficult for the management to take any initiative to solve
the issues. This indicates that most of the time the complaints received by the members from the
housing offices are not escalated to the relevant departments and thus, their concerns often remain
unaddressed. Anti-social behaviour is a term used for a wide range of issues with respect to the