Housing Issues and Solutions Report for Goldacre Housing Association

HOUSING ISSUES AND SOLUTIONS
REPORT
1

To: The Management Board of Goldacre Housing Association
From: Policy Officer
The Goldacre Housing Association is one of the most reputable Companies that are renowned for
providing exceptional services to its clients. The primary aim of this report is to explore some of
the issues tenants at Goldacre Housing Association face and their prospective solutions.
About Goldacre Housing
Goldacre Housing aims to provide the most suitable and sustainable homes at the most
affordable price. Their motto is to provide all-around services to the residents even after the
property purchased or leased. A team of professionals has ensured that every aspect of
comfortable living is provided to the residents and at the same time all their grievances are
answered under one roof. The Company has a wide range of apartments and villas that cater to
the client needs. Goldacre has also created partnership programs in different countries to answer
to the security problems. The residents are free to call and contact the management at any time
through their social media pages and official websites. Any kind of complaint lodged is
answered under one umbrella. Site engineers are informed for personal repairs and re-
modifications; whereas, general meetings with the residents are held to find a solution for larger
and long-term issues that affect the community.
Goldacre Housing claims to be a "One-Stop-Shop Service" for its clients (Goldacreestates.com,
2018). Maintenance is done in an orderly manner in order to ensure that the houses are in pristine
condition. Clients could also opt for a short-term stay and hence it is essential that the Company
organizes regular checkups and repair every crack, lock, hinge or broken glass. It is also
important to maintain the security system. This is done by inspecting the alarms, security
cameras. Goldacre has a strict research and development team that delves into the past and
present issues of the residents to find the cause and concern. The agency continues to develop
new methods of environmental conservation so as to create a sustainable and clean habitat. The
sanitary facilities and the drainage system is cleaned and repaired at timely intervals to ensure a
smooth running of the business. The team also provides assistance to the clients regarding
aesthetic structures and beautifying their homes. Goldacre aids its clients completely through the
buying and selling process as it endeavors to provide a healthy society of confident individuals.
2

Recently Goldacre has come across some complaints and issues that has aggravated the residents
and has disrupted the harmony. These issues are further discussed below:
1. Residents are dissatisfied with the way the anti-social behaviors are being addressed
A good and well-behaved neighborhood is essential to ensure that the Company retains a
good name and can boast of a high standard. Any kind of anti-social behavior like noise
pollution, domestic violence and vandalizing disrupts the natural order and is completely
unacceptable. The residents have complained of unsupportive management and have
questioned the security measures. As the board lacks any representation from the tenants,
it has assumed that their concerns are not being heard. Also, there is lack of community
involvement in the maintenance of peace and decorum in the community.
It is the duty of the Housing Officer and the committee to undertake any kind of
inspection and developmental measures to refurbish the facilities. Any threatening act
and situation should be directly reported to the Housing Officer r the Property Manager.
A thorough investigation should be done immediately while the Agency takes necessary
steps to prevent further aggravation (Limited, 2018).
The Company should arrange for programs that will enable the residents to work together
in minimalistic repairs and maintenance. It will not only save cost but will also ensure
harmony and personal satisfaction among the tenants. This way the residents could
directly interact with themselves and with the officials leading to a better understanding
and ownership (Pinto, 1995).
For example, Notting Hill Housing has a strict code for Anti-Social behavior
management. They conduct individual interviews as well as public meetings with those
involved. Initially, they try to solve the problems by mediating personally among the
parties. Next, the Company goes through different approaches accordingly like issuing
formal or informal warnings, drawing out contracts, involving the government and social
agencies. Notting Hill Housing also arranges for community projects involving the youth
and the elderly (Notting Hill Housing, 2018).
Hence, Goldacre Housing should enable more participation from the tenants, stakeholder,
and contractors. The newly formed committee would undertake examinations and will be
successful in taking unified decisions when it comes to handling complications. As it is a
complex process, every situation would be handled in a step by step manner. Thus, the
3