Governance, Ethics, and Sustainability

Running Head: Governance, Ethics, and Sustainability 0
National Australia Bank
Governance, Ethics, and Sustainability
4/12/2019

Governance, Ethics, and Sustainability 1
Contents
Introduction......................................................................................................................................2
Code of Conduct for National Australia Bank................................................................................3
Discrimination..............................................................................................................................3
Exploitation..................................................................................................................................4
Corruption....................................................................................................................................5
Dishonest......................................................................................................................................6
Fraudulent Behavior.....................................................................................................................7
Whistleblower Protections...........................................................................................................8
Enforcement.................................................................................................................................9
Conclusion.................................................................................................................................10
Bibliography..................................................................................................................................11

Governance, Ethics, and Sustainability 2
Introduction
National Australia Bank is the fourth largest financial institution in Australia, which was founded
in 1982 and has the headquartered in Melbourne, Australia. The Australian bank has a large
number of the earnings, capitalization and the customers so they also earn higher revenue. The
bank has committed that they will make the environment-economic, social and ethical so that the
consistency can be maintained in the company. They believe in the certain principles of the code
of the conduct such as integrity, honesty, respects, and fairness. In this report, the certain code of
the conduct will be explained which helps in performing the functions of the company
smoothly1.
Code of the conduct is the reference or the guide for the employees or the clients of the
Australian banks, which will help them in taking the appropriate decisions. Code of conduct
clarifies the standards, values, and principles to develop and maintain the customers, employees
and the vendors of the company. Code of conduct act with the honesty, diligence, proper
standards, manages the conflicts of the interest and helps in meeting the legal and regulatory
obligations.
1 M.A. Adnan, et. al., A panel data analysis on the relationship between corporate governance and bank
efficiency.
Journal of Accounting, 2011
1(1)

Governance, Ethics, and Sustainability 3
Code of Conduct for National Australia Bank
National Australian Bank is suffering from many problems such as; the online infrastructure has
suffered from unexpected wobble, which causes the problem in the data center of the company.
Another issue caused an outage with the Mobile App, as it was not correctly displaying balances
accords internet banking.
This problem also affected the debit and credit cards and some other accounts of the customers.
National Australian Bank also decided to convert into the technology which the customers can
more reliable and efficient for them. The major role of the transformation is cloud technology.
The online banking was falling and customers were complaining and reporting. Therefore, for
this purpose, the proper code of conduct is required in the company so that the proper
functioning of the banking can be done. Code of conduct helps in maintaining the integrity,
honesty, and fairness and manages the conflicts of interest2.
Discrimination
Discrimination takes place in the company when the person treats the other person based on the
characteristics, attributes such as gender, marital status, parental status, sexuality, etc. Code of
conduct defines that there should be no discrimination in the working environment which is
based on handicap, religion, gender, etc. In the working environment of the company, there
should be no offensive material should be used. Each customer, members, and colleagues are
treated with the same dignity, respect, and fairness. There is no discrimination and any person
has made biases.
NAB has to comply with the policies and procedures, which are favoring the working
environment. The employee David breached the policy of the Discrimination and the Harassment
and the Priya raised the complaint3. The employment of David was terminated; as such, unethical
22 C. Wright, and A. Rwabizambuga, Institutional pressures, corporate reputation, and voluntary codes of
conduct: An examination of the equator principles.
Business and Society Review, 2006,
111(1), pp.89-
117.
3 G. Wood and M. Callaghan, Communicating the ethos of codes of ethics in corporate Australia, 1995–
2001: whose rights, whose responsibilities?.
Employee Responsibilities and Rights Journal, 2003
15(4),
pp.209-221.