Property Portfolio Analysis of Grand Mercure and Mama Shelter

Running head: HOTEL OPERATION MANAGEMENT
Hotel Operation Management

HOTEL OPERATION MANAGEMENT 2
Table of Contents
Introduction.................................................................................................................................................3
Property portfolio analysis of Grand Mercureand Mama Shelter................................................................3
Conclusion.................................................................................................................................................10
References.................................................................................................................................................11

HOTEL OPERATION MANAGEMENT 3
Introduction
This report involves the individual property portfolio assessment in order to comprehend the
function of operation management in the hotel. Two brands are selected from Accor hotel group
named Grand Mercure and Mama Shelter.This report makes a comparison between these two
brands on the basis of different factors. These factors may affect the operation of the hotel.
Property portfolio analysis of Grand Mercure and Mama Shelter
Grand Mercure is located in the Los Angeles city of Australia that offers elegant
accommodation. It is 5-star hotels that involve 11, 972 rooms and considers the 52 hotels. This is
considered in the brand of the Accor hotel group. This hotel is developed with the intention of
holiday and business travellers.
(Sources: Grand Mercure, 2018).
In contrast to this, Mama Shelter is a brand of Accor hotel group that is located in Los Angeles
city of Australia. It is 2-star hotel in Australia that is known for remarkable experiences. It also
provides modern services with a bar to their guest. This hotel offers friendly and sexy services to

HOTEL OPERATION MANAGEMENT 4
their guests. Both hotels are located in the central of Australia that attracts the customers (Davis,
Lockwood, Alcott, and Pantelidis, 2018). Both hotels Grand Mercure and Mama Shelter is the
difference from each other in terms of different aspects.
Provided facilities:
The guests are providedwithawider category of services with facilities at Grand Mercure that
contains 24-hour reception and room facilities, wider parking area, laundry services, and pool.
There are some other services that are offered by the hotel like daily housekeeping services,
heated rooftop spa and pool, and concierge services. The balance fitness services are offered by
the hotel such as walking, yoga and jogging maps. The healthy meal selections are offered by the
hotel with the eye-catching menu.
(Sources: Grand Mercure, 2018).
On the other hand, Mama Shelter provides different services in their hotels such as LED TV,
dryer, AC, and tea/coffee maker (Kotas, 2014). It provides expressive check-in services in their
hotel. The high internet access is offered to the customers. The front desk offers 24-hour backing
services to tourists by helping with tickers, securing valuable, and luggage.