Importance of Guest Service Strategies in the Hospitality Industry

Guest service & hospitality
Assessment

INTRODUCTION
 Hospitality industry defined as broader category within the service sector
that inclusive of lodging, event planning, transportation, theme park and
cruise line etc.
 Quality guest service is the relevant delivery of products and service to the
customers which not only meets the requirements but also meet the extra
expectations of guests.
 The presentation will describe spa and meditation services which is
provided by the hotel in Makkh.
 Further, describe importance of guest service strategies and the importance
of empowerment and guest service measurement within hospitality sector.

Importance of guest service strategies
 The well furnished and designed room helps to increase the
profitability of the firm. it’s important to understand the need for
developing and implementing a customer service strategy within
the business. Therefore, implementing this strategy in the business
it has different importance.
 A customer service strategy details how employees will
communicate and interact with customer — Thus, to improve the
customer satisfaction using this model in the business, This is one
of the most important steps toward business success. Here are a
few importance of guest service strategy in the hotel Hilton.