Hard TO reach Groups | Essay

Added on -2020-02-05

| 6 pages| 1338 words| 44 views

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To improve your housing services, you need to involve hard-to-reach groups in decision-making1 | P a g e
ContentsIntroduction......................................................................................................................................2Analysis of main body.....................................................................................................................2Conclusion.......................................................................................................................................3Reference.........................................................................................................................................5
IntroductionInvolvement of the residents in the decision making process of the organization can able togenerate an ambiance, in which they are able to take their decision without thinking of outcomes.These decisions and actions have significant impact on their way of living. In other word,residents’ involvement in the decision making is enhancing the accountability to the customers.As per stated by the Centre for Housing and Support, it has been understood that involvement ofresidents cannot be evaluated all policies and procedures fully. There should be a true and purerelationship between staffs and residents (Andriani & Passiante, 2004). Effective involvement isfound in the relationship between residents and staffs. Certain level of trust has been displayedby the residents, which can be accomplished by the long-term orientation of organization. It isthe sole responsibility of the property owners or housing providers to understand that residents’involvement is not just a goal to achieve, it is something beyond that. Housing providers shouldadminister and control entire technique of engraining service users in the ongoing improvementprocess (2017). Engaging them in the ongoing improvement process is actually helping serviceusers to understand housing issues and environmental issues.Analysis of main bodyIn this essay, researcher has mainly concentrating on the “Hard TO reach Groups” as this isworking as the major constraints between service providers and service users. there are fewcustomers, who cannot be reached or convinced. Few people cannot be convinced over telephoneor email; in that case, management has to visit their houses in order to convince them. “hard toreach groups” is known as the prime barrier while organization is trying to achieve exacthousing customer service delivery (Clarke, 2000). Prime aim of this marketing plan is toincorporate residents in the entire process of managing house-oriented matters. Secondary aim ofthis approach is to involve residents in the decision-making. Apart from these two aims, the thirdone is about identifying different methods, which can be articulated while convincing “Hard toreach residents”.Governing body of UK has decided to engage Goverenment Digital Service in order to engageHard to reach customers. Aim of the Government Digital Service is to emancipate world class

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