Harrods Human Resource Management Case Study

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HARRODS HUMAN RESOURCE MANAGEMENT

Contents
INTRODUCTION...........................................................................................................................................3
TASK 1..........................................................................................................................................................4
P1 THE PURPOSE AND THE FUNCTIONS OF HRM, APPLICABLE TO WORKFORCE PLANNING AND
RESOURCING IN HARRODS......................................................................................................................4
P2 THE STRENGTHS AND THE WEAKNESSES OF DIFFERENT APPROACHES TO RECRUITMENT AND
SELECTION USED BY HARRODS................................................................................................................7
TASK 2..........................................................................................................................................................9
P3 THE BENEFITS OF DIFFERENT HRM PRACTICES WITHIN HARRODS FOR BOTH THE EMPLOYERS AND
EMPLOYEES.............................................................................................................................................9
P4 EVALUATING THE EFFECTIVENESS OF DIFFERENT HRM PRACTICES IN TERMS OF RAISING HARRODS’
PROFIT AND PRODUCTIVITY..................................................................................................................11
TASK 3........................................................................................................................................................13
P5 ANALYSING THE IMPORTANCE OF EMPLOYEE RELATIONS IN HARRODS WITH RESPECT TO
INFLUENCING HRM DECISION-MAKING.................................................................................................13
P6 IDENTIFYING THE KEY ELEMENTS OF EMPLOYMENT LEGISLATION AND THE IMPACT IT HAS UPON
HRM DECISION-MAKING.......................................................................................................................14
TASK 4........................................................................................................................................................16
P7 ILLUSTRATING THE APPLICATION OF HRM PRACTICES IN A WORK-RELATED CONTEXT...................16
1. JOB SPECIFICATION........................................................................................................................17
2. CURRICULUM VITAE (CV)...............................................................................................................18
3. PREPARATORY NOTES FOR INTERVIEW.........................................................................................19
4. OFFER LETTER................................................................................................................................20
5. EVALUATION OF THE PROCESS AND THE RATIONALE FOR THE CONDUCTING OF HR PRACTICES. 21
CONCLUSION.............................................................................................................................................22
REFERENCES..............................................................................................................................................23

INTRODUCTION
All the organizations divide their work into various parts. One of the most important divisions of
any organization is considered as human resource department. The work of human resource
department is to manage the human resource of the organization. The activity of the
management of the human resource is to take out the planning of human resource from one
end to another (Armstrong and Taylor, 2014). Harrods are in the intention of measuring the
human resource management and its functions.
Harrods is one of the most famous luxury department store based in London. Its business
activities are being held for years. The company has a number of 4000 employees in its
organization and an extra number of agency and concession employees of about 3500. Qatar
holdings acquired Harrods from Mohamed Al-Fayed in the year 2010. The novel holders of the
company are considered to be more dedicated to all of the employees.

TASK 1
P1 THE PURPOSE AND THE FUNCTIONS OF HRM, APPLICABLE TO WORKFORCE
PLANNING AND RESOURCING IN HARRODS
Definition of HRM
The term human resource management is used to describe that organization has formal
systems within they manage their people. There is a manager appointed in this department
known as human resource manager whose responsibility is to staff and recruit employees,
design and define their work to them and compensate and benefits them accordingly (Boxall
and Purcell, 2011). Harrods’ human resource management believe in maintaining employee
relationship in the organization. Developing employees and providing them suitable training
with the intention of getting highly effective work from the employees is the most important
function of HRM in Harrods. At Harrods, the human resource management is considered as the
procedure to utilise the available skilled workforce of the organization properly and maximising
their performance level in respect to the organization’s goals, objectives and aims (Beardwell
and Thompson, 2014). According to the 35th US president John F. Kennedy, “Our progress as a
nation can be no swifter than our progress in education. The human mind is our fundamental
resource.”
Purpose of HRM
The purpose of the human resource management of an organization is to enhance the
organization’s productivity by optimizing the performance of employees and increase their
effectiveness of doing work. The human resource management is considered as successful
when it creates a healthy bridge between the workforce and line management of the
organization (Bratton and Gold, 2012). The key functions of workforce management of an
organization such as Harrods are as follows:
 The main purpose of the HRM of the organization is to manage internal customers and
create an external relationship with them.

 Keeping the working environment of an organization safe and healthy for employees is
another purpose of HRM.
 Measuring the performance of employees in accordance with the desired results and is
the main principle of HRM.
 One of the important purposes of HRM is to manage the cultural difference in the
organization effectively aims (Beardwell and Thompson, 2014).
Functions of HRM
The functions of HRM of Harrods are divided into 5 major types which are discussed as follows:
Figure: Human resource management functions
[Source: https://www.keka.com/5-major-functions-human-resource-management/]
Recruitment and selection: Recruiting highly efficient workforce by appealing, viewing, and
choosing probable and competent candidates based on an objective criterion for an exacting
work.

Orientation: The process where HRM of the organizations helps novel employees of the
organization to adjust to an environment with work is considered as orientation.
Maintaining good working conditions: Maintaining good working conditions for employees is
the most important function aims (Beardwell and Thompson, 2014).
Managing employee relations: Managing highly effective relations with employees helps the
organization to work effectively.
Training and development: Providing high training and development to employees will help the
organization to increase the skills and knowledge of employees that will result in effective
output.
(Armstrong and Taylor, 2014)