Massage Treatment Practical Demonstration

This document provides a marking guide for the practical demonstration of HLTMSG003 – Provide the Massage Treatment. It outlines the assessment criteria and specific instructions for demonstrating safe and effective massage techniques. Students must adhere to industry best practices and demonstrate competency in various massage modalities to successfully complete this assessment.

Safe Practice Principles
Activity 3
Project – Policy & Procedure Handbook
Candidate’s Name:
Group:
Declaration
1. I am aware that penalties exist for cheating, plagiarism (copying) and
unauthorised collusion with other students or external consultants
2. I authorise Australian College of Fitness and Bodywork to retain a copy of
my submission for auditing purposes only.
3. ACFB has a 30 day turn around after submission of an assessment however
all attempts will be made to have this completed within a 14 day period.
Student’s Signature:
(type your name to acknowledge the
declaration above)
Safe Practice Principles
Version 1.1

Safe Practice Principles
Activity 3 Project – Policy & Procedure Handbook
Unit Assessed Performance Criteria Assessed
HLTWHS004 1.2-1.4, 3.1, & Performance Evidence & Knowledge Evidence
HLTINF004 1.3, 1.5-1.6, 2.2-2.5, Performance Evidence & Knowledge Evidence
CHCLEG003 3.1-3.3, Knowledge Evidence & Performance Evidence
Resources Student Workbook and Policy and Procedure Template. Further research may be
required to complete this task.
Task Description
This task requires you to design a policy and procedure handbook for your future
business (or mock business). A template has been provided to assist you in designing
each policy document. You will need to complete 9 policies and procedures to create
this handbook. The following information will need to be met to gain a satisfactory
grade in this activity.
Design policies and procedures for all 9 of the following infection control and
emergency evacuation requirements:
 Workplace Health & Safety (WHS) hazard identification and risk control
 Personal hygiene
 Use of personal protective equipment
 Handling and transport of potentially infectious material
 Limitation of contamination
 Cleaning and maintenance
 Evacuation plan
 Confidentiality
 Business opening and closing procedures
Marking Guide Checklist (assessor to complete)
To gain a satisfactory grade, students will need to complete all of the following criteria to a satisfactory level
Assessment Criteria S / NS
Policy and Procedure Handbook
Designed all 9 required policies and procedures from the list supplied
PP 1 PP 2 PP 3 PP 4 PP 5 PP 6 PP 7 PP 8 PP 9
The policies & procedures have been designed using the template provided or a similar template
with the same level of detail
PP 1 PP 2 PP 3 PP 4 PP 5 PP 6 PP 7 PP 8 PP 9
Each policy has a detailed summary documented
PP 1 PP 2 PP 3 PP 4 PP 5 PP 6 PP 7 PP 8 PP 9
Each policy has been divided and explained in a minimum of 4 steps
PP 1 PP 2 PP 3 PP 4 PP 5 PP 6 PP 7 PP 8 PP 9
Each policy and procedure has been designed specific to the students massage therapy business
(future massage therapy business)
PP 1 PP 2 PP 3 PP 4 PP 5 PP 6 PP 7 PP 8 PP 9
Safe Practice Principles
Version 1.1

The policy and procedure handbook has been presented with a front cover and a
contents page
Grade
Feedback to Student
Resubmission Requirements
Please review specific feedback for each question that requires resubmission throughout the assessment. Re-answer the
question/s on the marked assessment below your original answer in RED FONT (DO NOT DELETE YOUR ORIGINAL
Assessment Outcome
Satisfactory Not Satisfactory
Assessor Name
Date
Safe Practice Principles
Version 1.1

Students to complete
Policy and Procedure Handbook
Safe Practice Principles
Version 1.1
Type your business name here
(delete this first)
2016

Policy and Procedure Handbook Page
1. Workplace Health & Safety (WHS) hazard identification and risk control
2. Personal hygiene
3. Use of personal protective equipment
4. Handling and transport of potentially infectious material
5. Limitation of contamination
6. Cleaning and maintenance
7. Evacuation plan
8. Confidentiality
9. Business opening and closing procedures
Safe Practice Principles
Version 1.1

1. Policy & Procedure Name
Policy & Procedure No:
Summary
Scope (who this policy is for)
Responsibility (who will implement this policy)
Procedures
Step 1:
Summary
Step 2:
Summary
Safe Practice Principles
Version 1.1
Workplace Health & Safety (WHS) hazard identification and risk control
WHS 23
There are different types of problems that are faced by workers within the working environment. It
requires to take up appropriate steps to be considered so that they are able to overcome any type of risk
or hazards
This policy will be followed by management in making sure that there are proper safeties ensured to
employees. There are conditions of hazards that can arise and so that it is important that there are areas
from where workers are able to get out to safety.
It is the responsibility of management to make sure that all information is conveyed to workers so that
at the time any hazard, people are able to use the services that are delivered by people and save their
lives.
identify the hazards
World Health & Safety organisation has issued certain procedures to ensure healthy working
environment for the employees working in a company. These procedures are mandatory to be followed
by the employers in the benefit of the employees, as they are the most important resource used in the
business related activities of the venture. The steps that are need to be followed in order to identify the
hazards in the organisation and control the same are explained in detail below:
 The very first step prescribed in the policy is to identify the hazards that are prevailing in the
organisation and adversely impacting the employees.
asses the risks
The next step is to asses the risks that are involved with the above identified hazards. It requires to
notify how severe is the hazard, whether the existing control measures are effective to overcome the
same. If they are inefficient, what actions plans are needed to be performed in order to control the risk

Step 3:
Summary
Step 4:
Summary
2.
2. Policy & Procedure Name
Policy & Procedure No:
Summary
Scope (who this policy is for)
Responsibility (who will implement this policy)
Safe Practice Principles
Version 1.1
After assessing the risk factor of the mentioned hazards, effective measures or plans must be
undertaken in order to control or eradicate those hazards from the organisation.
plans
Personal hygiene
PH 32
It requires the management to make sure that health working environment is created. For example,
there are hand washing soap and clean towel so that employees are able to maintain their hygiene.
When workers are healthy, then leaves taken by them will be low.
This will be applied for workers in which management will make sure that all the aspects that are
helpful for considering hygiene is properly maintained. It requires the workers to take care of their
health by making cleanliness in the organization.
It is the responsibility of employees and employers to make sure that all materials like gloves, soaps,
etc. are provided. Further, it also includes to make sure that clean water is provided for drinking.
Further, time should be provided by management for employees to use toilets.

Procedures
Step 1:
Summary
Step 2:
Summary
Step 3:
Summary
Step 4:
Summary
3.
Safe Practice Principles
Version 1.1
providing soap
WHS has provided certain guidelines to be followed in order maintain personal hygiene in the
organisation, which are explained as under:
 The organisations should maintain hand hygiene by providing soap and water facilities as and
when needed.
Cleanliness
Cleanliness should be the core essence of the organisation
The environment should be free from bacterial as well as fungal infections.
Pollution free environment
 The environment should be pollution free.
The firm should undertake necessary measures in order to ensure the following hygiene factors.
environment should be free

3. Policy & Procedure Name
Policy & Procedure No:
Summary
Scope (who this policy is for)
Responsibility (who will implement this policy)
Procedures
Step 1:
Summary
Step 2:
Summary
Step 3:
Summary
Safe Practice Principles
Version 1.1
Use of personal protective equipment
PPE12
There are concern for employees in relation with provision and use of personal protective equipment’s
for their job. These enable to provide protection to individuals from health safety risk at work. It
consists of items like gloves, eye protection, helmets, etc.
These are the policies that are developed for employees so that they are able to protect themselves
from any type of injury or damage to their body. Further, workers need to be provided with training so
that they are able to make use of these equipment’s in effective manner.
It is the responsibility that will be taken up by HR management in which all the workers hired are
provided with each of the equipment each so that the rate of risk can be reduced.
respective instruments
According to the WHS the workers should be provided with personal protective equipment’s. A
worker who is provided with all such equipment must follow the following procedure:
 The workers with PPE should have proper knowledge about the respective instruments. They
should wear those equipment’s in accordance with the information provided, training assigned
and the instructions given.
avoiding the intentional misuse
the next step involves avoiding the intentional misuse of the personal protective equipment’s provided
to the workers.
This step emerges when there are any damages occurred to the equipment’s provided. The concerned
workers should inform the organizations about the damages incurred.
Engaging workers

Step 4:
Summary
Safe Practice Principles
Version 1.1

4. Policy & Procedure Name
Policy & Procedure No:
Summary
Scope (who this policy is for)
Responsibility (who will implement this policy)
Procedures
Step 1:
Summary
Step 2:
Summary
Step 3:
Summary
Safe Practice Principles
Version 1.1
Handling and transport of potentially infectious material
HTI0
There are different types of materials that are transported and it is important that proper safety is
provided to employees so that they are to save themselves from any health related issues. It requires to
have appropriate packing to be done so that it does not get damaged.
These are done for the customers so that the type of products that are delivered to them does not get
damaged. There is design of packaging that has to be done so that they are able to protect the products.
it is the employees to make sure that all the packing of goods are done in such a way that the rate of
damage caused is minimised and customers get satisfied with the services provided to them.
materials should be handled
In order to dispose off the infectious materials, the organisation can adopt the following measures:
 The infectious materials should be handled carefully to the required personnel’s.
must be disposed off
The materials transported must be disposed off in a properly in a well sheeted pack so that the other
members should not get into the contact of those infectious materials.

Step 4:
Summary
5.
5. Policy & Procedure Name
Policy & Procedure No:
Summary
Scope (who this policy is for)
Responsibility (who will implement this policy)
Procedures
Step 1:
Summary
Step 2:
Summary
Safe Practice Principles
Version 1.1
Limitation of contamination
LC3
When anything is exposed to infectious agents, then it is considered to be contaminated. There are
different types of ways that are implemented by them so that contamination can be limited. It is
important to make sure that equipment’s, materials, instruments should be protected. Further, all the
workers should be aware of the aspects that they need to consider.
This is followed for the safety to employees. This way, workers are able to protect themselves from
any type of damage that is caused by making use of anything that is provided by organization.
Frequent monitoring should be as it will help in reducing the rate of contamination.
The responsibility needs to be taken by management in which they take care of the business in such a
way that they all type of services delivered are not contaminated.
avoid the spills
The contamination of the water resources can be limited by adopting the following procedural details:
 the containers must be filled with a dispenser in order to avoid the spills as well as splashes.
Timely cleaned
The containers must be cleaned timely.

Safe Practice Principles
Version 1.1

6. Policy & Procedure Name
Policy & Procedure No:
Summary
Scope (who this policy is for)
Responsibility (who will implement this policy)
Procedures
Step 1:
Summary
Step 2:
Summary
Step 3:
Summary
Safe Practice Principles
Version 1.1
Cleaning and maintenance
CAM54
Healthy environment need to be provided to workers and for this purpose, it requires to maintain and
clean all the areas within business environment. This includes the canteen, sitting place, toilets, etc.
This is the policy that is followed for the betterment of employees and employers. It is important that
in the policy to convey information regarding the steps that has to be followed by workers.
There are employees hired who are responsible to make sure that proper cleanliness and maintenance
of equipment’s are done in effective manner and so the rate of risk to employees can be reduced
related to health.
Training
Proving workers with proper training so that they are take care of the place where they work. Further,
they need to be given with practical knowledge so that they maintain their work place as their home.
Convey workers
Employees can be hired who are responsible to maintain appropriate cleanliness in the work place.
Further, it requires to understand that all the employees who are hired for this aspect should have
proper knowledge of the roles that has to be played by them.
Frequent monitoring needs to be done areas where maintenance is required can be identified.
Monitoring

Step 4:
Summary
Safe Practice Principles
Version 1.1

6. Policy & Procedure Name
Policy & Procedure No:
Summary
Scope (who this policy is for)
Responsibility (who will implement this policy)
Procedures
Step 1:
Summary
Step 2:
Summary
Step 3:
Summary
Step 4:
Summary
Safe Practice Principles
Version 1.1
Evacuation plan
EP 87
This is a type of plan in which employees are shown the way to safe place where they do not get hurt.
There are conditions in which fire or any other type of natural calamity take place. It is important for
the management to make sure that they proper safety is provided to employees.
These are the policies that are conveyed to employees and employers so that at the time any danger
those are caused to building, then they evacuate.
Main department responsible is the HR who are responsible to make sure that safe and secure place is
develop in which there are areas from which people are able to get safe place.
Stopping work
The work employees are performing should be stopped immediately
Window or door
One should aim for the nearest building or window from where they can easily get out of it.
Further, information should be provided with designated assembly area. In such condition one should
save their own lives and then of others. At the initial stage, people should plan for their emergency exit
so that they are able to get out of danger immediately.
designated assembly area

Safe Practice Principles
Version 1.1

7. Policy & Procedure Name
Policy & Procedure No:
Summary
Scope (who this policy is for)
Responsibility (who will implement this policy)
Procedures
Step 1:
Summary
Step 2:
Summary
Step 3:
Summary
Safe Practice Principles
Version 1.1
Confidentiality
CONF1
All the information of the workers that are working with the organization should not be disclosed to
anyone. It requires to have an appropriate system in which personal information is stored and the
person who responsible can access it.
These are for the providing proper safety to workers. It is important for the management to consider
the information not to be shared with anyone and one the person who is authorised can make the
responsible and take up steps to overcome them.
IT department is responsible to make sure that all the personal information of the workers are properly
saved and are not accessed by any person.
gather information
First step is to gather information and it need to include the reason for which the data is gathered.
Using system
It requires to make use of the system in which data can be stored.
Employees who are hired should be conveyed about the policies that are followed in relation with
confidentiality. This is done so that workers develop positive perception within the mind and trust is
also developed.
Conveying policies

Step 4:
Summary
Safe Practice Principles
Version 1.1

8. Policy & Procedure Name
Policy & Procedure No:
Summary
Scope (who this policy is for)
Responsibility (who will implement this policy)
Procedures
Step 1:
Summary
Step 2:
Summary
Step 3:
Summary
Safe Practice Principles
Version 1.1
Business opening and closing procedures
BOC56
It is important to make sure that all workers know about the total time in which they have work in the
organization. There are certain set of time schedules by management in which they have to work. This
is helpful to make workers understand the set of work that is to be performed and the time in which it
will end.
This policy is for workers so that they know the working hours and the time in which they get for
lunch.
It is the responsibility of HR manager to focus on these aspects and information is provided to them.
Developing plan
It is important that workers and managers have 30 minutes so that they can plan for the steps that will
be performed for the complete day.
Maintainance
Business should be started when all the work that has to be done is properly maintained and
maintained for customers.
All type of services like air conditioners or heater or the equipment’s should be provided to start with
the work.
Using equipments

Safe Practice Principles
Version 1.1

Safe Practice Principles
Version 1.1