Health and Social Care Management - Assignment

HEALTH AND SOCIAL
CARE MANAGEMENT

TABLE OF CONTENT
INTRODUCTION...........................................................................................................................3
LO 1.................................................................................................................................................3
1.1 review system, policies and procedures for communicating information on health and
social care workplace. ................................................................................................................3
1.2 Responsibilities in health and social care .............................................................................6
1.3 Health and safety priorities...................................................................................................8
LO 2.................................................................................................................................................9
2.1 Information form risk assessment helpful in care planning..................................................9
2.2 Impact of fire safety regulation on health and social care practices...................................11
2.3 Dilemmas in implementing policies of health and safety...................................................12
2.4 Effects of non- compliance.................................................................................................13
LO 3...............................................................................................................................................13
3.1 Monitoring of health and safety policies.............................................................................13
3.2 Effectiveness of safety and health policies.........................................................................14
3.3 Evaluation of own contribution in health and safety needs ...............................................15
CONCLUSION..............................................................................................................................16
REFERENCES..............................................................................................................................17

INTRODUCTION
In great Britain, health and safety act 1974 referred as the primary legislation which is
governing workplace in Britain. This includes some rules and regulations of health and safety
that helps to integral management of health and safety at workplace. This act of health and safety
1974 also explain roles and duties of employees, employer and members of public at
workplace. This health and safety act 1974 helps to identify roles and duties of their employees
and also helps to identify risk in working so that they can overcome those risks in their working
ability to make it perfect by explaining the different guidelines of the health and safety.
LO 1
1.1 review system, policies and procedures for communicating information on health and social
care workplace
Policies can be referred as set of guidelines and principles that helps to direct employees
of an organization. This also helps to outline long term goals of an organization in order to
protect its interest in organization (Alzheimer Europe, 2015).
Fleetwood Hall Home is health and safety workplace which is operated independently in
order to provide continuous health and safety services to their users followed by instructions at
their organization. There are many acts such as Workplace Regulations 1992, Health and Safety
at Work Act 1974, Working Time Regulations 1998 and management of health and safety at
work regulation 1999, all these regulations and acts are being used and applied in Fleetwood Hall
Home in order to protect rights of their employees and provide them safety at workplace. All
these legislations at Fleetwood Hall Home give them ease to their management to effectively
operate all their operations in organization.
In order to record and inform about any injuries, incidents at workplace, Reporting of
Injuries, Diseases and Dangerous Occurrence (RIDDOR) Regulations 1995 is being used. This
help management of organization to record any injury in workplace and also enables
employers of organization to effectively communicate with their patients and other employees.
They must communicate verbally, written, via email and in other form to inform about any injury
and incidents (Bennett, 2014). As according to law, employers, self employed individuals,
controller need to record death, injury, and any hazardous happenings so that they can send
detailed report to their upper authority, if they found any errors in report, employers have to

make changes (CQC, 2015). This helps Fleetwood Hall Home, to report and record information
about any injury, and incidents at workplace, so that employees can support higher authority
by giving them detailed information about the injury. This act enables employees and employer
to have conversation verbally or via other methods like through public notice board, posters and
email to higher authority.
Control of Substances Hazardous to Health, 2002 act is being used to protect rights of
employees of organization and other person in workplace from any risk and hazards and
injury that can be happened by using any substances at workplace (Dickens, 2016). This act at
workplace provide training to employees, to train them how to use safety measures. With
help of this act, management also provide vital and detailed information so that employers can
manage thee harmful substances.
Effective communication plays vital role in exchanging information via graphics, writing
or speaking. In Fleetwood Hall Home in order to report higher authority at Fleetwood Hall
Home workplace communication help a lot. This communication or exchange and sharing or
ideas and information can be done through speaking, mouth of words, graphics and written form
of communication. If employee do not have effective communication, then management of
organization also conduct training programmes to improve their communication skills. In
written communication, email is being used (Drennan and Goodman, 2014).
In order to have verbal communication and provide safety measures and information
verbally to their employees. As verbal communication is exchange and sharing of ideas through
voice transfer to one another and receiving message. It is an effective way to communicate, but it
may also lead to misunderstanding as well, when employees have different language then it will
create problem to understand information and guidelines of the health and safety, To improve
this, employees of Fleetwood Hall Home must use suitable language so that everyone can
understand easily what speaker says. It is necessary for staff to be mindful as verbal form of
communication may lead to misinterpretation because of difficulties in understanding while
information is sharing.
Another way to communicate and sharing information about injury and incident to upper
authority is written communication which is more powerful and effective way. This is done in

Fleetwood Hall Home via written message, emails and letters to share records and information.
This is best way to sustain records at Fleetwood Hall Home workplace.
Another way to have communication at Fleetwood Hall Home workplace is graphical
communication. This is also an effective way to communicate which include different symbols,
icons, images and photographs. At my workplace, different icons and pictures are being used
such as, directions arrows are located to reach destination, images on water tap show how to
wash hands. Images also tell employees at my workplace, to wash hands before and after
providing health services to users. But somewhere this graphic communication have drawback
as well. People with having less education, less learning ability, blind disability can not access
those signs and pictures in Fleetwood Hall Home.
Illustration 1: Hand Cleaning Techniques
(Source: Hand Cleaning Techniques (NHS, 2017))

From study it can summarize that, management and staff of Fleetwood Hall Home
should use written communication at their workplace. This will help management of
Fleetwood Hall Home to maintain and sustain records of service users for longer time so that
they can utilize those informations when needed. This will help Fleetwood Hall Home to
improve its operations and attain positive outcomes.
1.2 Responsibilities in health and social care
Responsibilities can be mean as ability or opportunity to handle any situation and
conditions independently. This also refers to taking effective decision regarding that situation
and action without any higher authorization in organization. Health and safety executive is a
government agency which is responsible for encouragement and enforcement of all the
regulations at workplace. This also responsible for applications of inspection at care homes.
This health and safety legislation helps to tell and explain different responsibilities of
staff of Fleetwood Hall Home. Act position responsibilities on stakeholders, managers,
executives and employers (Glasby, 2017). One of the main purpose of HSE is to control
different services like mental health care, learning disability or doing any wrong and illegal work
at Fleetwood Hall Home by inspection organization without giving prior notice, but give after
work notice to make improvement and development in future.
One of main responsibility of employer of Fleetwood Hall Home is to safeguard
service users and staff. They also make sure that all equipments and machineries in
organization are safe to use. This risk assessment must be done as according to policies and
procedures and staff should be provided with training and supervision.
Managers of Fleetwood Hall Home is also responsible to maintain rules and regulation
that come under health and social care act 2008 in order to meet CQC requirements for
organization. This is being done to prevent users from unwanted harm and hazards, unsafe
treatment in organization and from risk of harm. Management of organization is also responsible
to ensure to maintain safe and healthy environment in Fleetwood Hall Home (Glasby and
Dickinson, 2014). In order to implement this, managers of organization provide proper training
to their employees to use of first aid and manual handling of equipments to prevent incidents that
may lead service users to death and create healthy working environment in organization.
Another responsibility of employees of Fleetwood Hall Home is to identify any
requirements and resources in Fleetwood Hall Home while working the health and safety work

activities (Goetsch and Davis, 2014). For this, employees of organization should receive
training of handling all equipments manually. They are responsible to provide report of any
hazards, harm and problem that may occur because of equipments so that risks can be prevent.
Below are delegated duties of employees:
Registered manager
First Aider
Deputy manager
Fire Marshall
Senior care support worker
COSSH officer
Care support worker
RIDDOR officer
1.3 Health and safety priorities
Priorities are those things that have to be deal with and which is very important for any
individuals in their life. In the health and safety, there are many priorities that employees and
management have to deal with, these are COSHH, manual handling, RIDDOR, first aid and fire
safety (Iosh, 2015).
Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013,
(RIDDOR), helps employees of Fleetwood Hall Home to explain roles and duties of their staff
and put them in their suitable post in order to report information and details to upper or higher
authority about serious diseases, dangerous occurrence, weather incident would be minor or
serious, all information must be recorded and share with them.

According to law, it is very necessary for employees of healthcare that they record all
incidents and dangerous occurrences in healthcare. The employees of Fleetwood Hall Home are
fail to follow guidelines and regulations of RIDDOR which resulted in visit of Care Quality
Commission (CQC) in healthcare home. In words of, Naidoo and Wills, (2016), the reporting of
such incidents is very necessary because it will help health care home in getting knowledge
regarding all situations and diseases occurring at health care home and enable them to regulate
level of training for workforce.
For improving knowledge of employees regarding CORRIDOR regulations, manager
must take measures to train employees so that their knowledge is upgraded that how they have to
record and report all incidents taking place at workplace. One major thing that employees must
take care of is to have proper knowledge and observation of all risks involved, safety and quality
that it has to maintain in mental health unit at Fleetwood Hall Home (Goodman, 2014).
In accordance with, Health and Safety Executive, (2017), following RIDDOR is
important because of reason that it helps in investigating cases which leads to death at
workplace, all injuries which may impact life of employees and people and all other hazardous
and work related diseases.
COSHH
COSHH stands for Control of Substances Hazardous to Health. It is a type of law under
which employers need to control employee's exposure to all substances which are hazardous to
health of people. In opinion of Northrop, (2015), all companies should have and maintain
safety environment and also they should use some systems such as CCTV cameras, lockable
gates, fire exists and fire doors and extinguishers in each department. All these factors helps
Fleetwood in maintaining a safe and healthy environment.
It is very necessary for employees of health care set up to abide by laws of COSHH
because employees must have knowledge about all hazardous and dangerous substances which
may harm life of people. So for preventing this, all employees must be given enough training
and knowledge so that they are able to differentiate between hazardous substances, and they
must label and record these substances as dangerous and hazardous. Also, managers and

supervisors must provide with some Personal Protective Equipments such as gloves, masks,
aprons and similar products in order to protect employees from all types of risks.
So, Fleetwood Hall Home and its staff must follow RIDDOR and COSHH properly and
efficiently so that they are able to maintain a safe and healthy working environment for all its
employees and people coming there. Also, for running home successfully employees must
follow all these legislations and rules and regulation accurately and correctly, so that
performance of home is increased and resultantly goodwill and market position will also
increase.
LO 2
2.1 Information form risk assessment helpful in care planning
The risk assessment can be defined as a systematic way of documenting all different
types of risks which might impact running of business, along with outlining some measures to
control and minimize risk identified at workplace (HSE, 2017). Assessing the risk is very
important and necessary if care home beforehand analyse all the risk then it can take preventive
measures pre hand only so that it can be ready and prepared for any unforeseen or contingent
event. For assessing risk, Fleetwood Hall Home has to follow process consisting of five steps
which are illustrated in diagram below-
Figure 3: Process of Risk Assessment (PECB, 2015)

With help of risk assessment, Fleetwood Hall Home came to know that there are many
risks which affects working and performance of Hall Home. With help of risk assessment, it
was outlined that employees were going through a mental risk which was due to reason of
high expectations from job, also due to long working hours which cause mental instability in
minds of employees. Also, with help of risk assessment, some physical risks were identified such
as equipment failures, noises, accidents and use of hazardous substances and many more similar
risks. Some other basic risks are like unhygienic working environment, inadequate lighting,
deprived housekeeping, slippery floors etc. (HSE, 2017).
According to CQC findings, it was analysed that Fleetwood Hall Home must use and
implement a new risk assessment and care plan as earlier one was obsolete and outdated and
because of this, risks were not accurately assessed. And if risk will not be assessed and evaluated
properly then it might turn into disaster and might harm the employees and also it can lead to
non- compliance with laws, serious injuries, and even deaths of people. So, it is very necessary
and crucial to assess risk more efficiently and accurately.
For assessing risk, a care plan is prepared which is a legal document that outlines
direction for individualized care for service user and this plan can be easily reviewed on regular
basis according to needs of service users. care planning process is conducted on basis of
certain factors like manual handling abilities, level of risk and dependency. risk assessment plan
acts as a guidance in how to support and attain needs of service users. These guidelines are
helpful for staff and employees in situations where they face difficulties.
2.2 Impact of fire safety regulation on health and social care practices
Health and Safety (Fire Safety) Regulations, 2005, is especially designed in order to
help and provide some safety standards in all non- domestic premises and work place
environment with few exceptions. According to Fire Precautions (Workplace) Regulations 1989,
all staff and employees should have intact measures and ways in order to prevent fire and must
have proper system of fire alarms and fire fighters that is fire extinguishers. Also, workplace
must have proper and efficient emergency evacuation plan and exit doors in case of sudden fire
and also must have a pre- planned place where all employees can gather before evacuation.

Fleetwood Hall Home must have posters and notices displaying safe evacuation routes from
inside building and it must be in white and green colour combination.
Figure 4: Fire Exits signs (Safelincs Ltd, 2017)
With above considerations, Fleetwood Hall Home must define, specify and design
certain area which is restricted only for smoking for the service user at care home. Designing a
specific area for smoking helps service users to have their cigarettes in a safe environment.
If this specific area is not made, then there will be certain disadvantage for service users
who like to smoke. If service users are deprived and restricted from using cigarettes, then it will
lead to discomforting them in staying at Fleetwood Hall Home as they have to stop their habit of
smoking. This will lead to decrease in the goodwill and market share of the care home. Also, if
Fleetwood Hall Home do not comply with Fire Safety regulations, then it could also be banned
from working.
For reducing and minimizing risk of fire at workplace, some measures can be taken
like use of fire grills on monthly basis, all detail must be recorded on fire safety folder. Also,
risk assessment is helpful for Fleetwood Hall Home as it helps it in identifying and evaluating
different hazards which can cause fire and enables them to take preventive measures. Also,
employees of health care must help users of service in maintaining safe and clean environment
and must avoid use of harmful substances which may cause fire.

2.3 Dilemmas in implementing policies of health and safety
A dilemma can be defined as a situation wherein a person has to make a choice between
two or more alternatives and has to choose one out of other options (Oxford dictionaries, 2017).
In case of social and health care system, professionals have to make certain different choices
which sometimes is very difficult for them to choose from different options. They are in situation
of dilemma because they are not sure that whether option they choose is totally correct or not.
For dealing with dilemma created at work premises, it is very necessary for employees to
have well-established network of communication system within whole workplace and at all
levels of management. Also, all working must be in accordance with goals and objectives of
business so that every body is clear that what they have to do so there will not be any situation of
dilemma. Also, managers can take meetings at regular time period so that they can deal with
issues of employees if they have any. The situations of dilemma can be like a situation where
thinking of employee and user of service do not match or situation where employees have
different ways of treating users.
2.4 Effects of non- compliance
Non- compliance refers to as a situation whereby a company or a person fails to follow or
abide by rules and regulations and legislations. If Fleetwood Hall Home do not comply with all
laws governing care home then, it will be penalized and heavy fines will be imposed and also
there can be case of imprisonment or services provided by care home may be closed. According
to Health and Safety act, if company do not comply with all rules and regulations then it has to
pay a fine up to £20000 (Lawgistic,2011).
LO 3
3.1 Monitoring of health and safety policies
In views of Phil Bartle, (2011), monitoring refers to as a system wherein a thing is
continuously reviewed and observed with intention of checking that whether actual work is done
according to planned work or not. For successful running of business, it is very necessary to
timely monitor all activities that whether they are in accordance with planned activities or not. So

for this, Fleetwood Hall Home can use Plan Do Check Act model which helps in regularly
updating procedures and policies that helps in controlling work environment of business.
Figure 5: PDCA Diagram (ZIRKEL ENGL.png, 2017)
This model involves firstly planning whole work to be done. After that implementing
work in real life scenario and further communicating and spreading awareness relating to
planned work. After implementing, next step is to review work that whether it is in accordance
with planned work or not. The last step is to monitor work that is to compare that whether
planned and actual output is same or not and if it is not same, then corrective actions need to be
taken.
3.2 Effectiveness of safety and health policies
In opinion of HSC, (1993), a healthy and safe culture refers to as an environment which
is friendly, includes attitudes, perceptions, values, behaviour of all employees are taken care off.
There are different types of policies relating to health and safety which Fleetwood Hall Home
can use in order to increase and promote good safety and health. The care home must define
some policies which must include all rules and regulations in clear way and language so that it is
understandable by employees and this will create a positive and friendly environment. This is
because of reason that if every employee will know that what it has to do and how it is to be
done then, there will be no confusion and every work will be done in an organized way.

The climate tools is used to measure safety level prevailing at workplace. If
implementation of all policies will be accurate then use of such policies will also be very
effective.
Figure 6: Safety Climate Tool Picture from slide
3.3 Evaluation of own contribution in health and safety needs
In Fleetwood Hall Home, I am working as senior care support worker, in which my role
is to promote safety to colleagues, my self and service users. For this, to promote safety, I use all
communication tools that can help users to prevent from any risk and also give ease to record
informations and share it with higher authority. I also do risk assessment that reduce risk and
helps me to assess risk and hazards so that I can remove them from organization.
In order to provide effective and quality support to their users, clear guidelines help them
a lot. His effective communication help alot to explain the guidelines clearly This helps me to
reduce injury and risk from operations at workplace (Holt and Allen, 2015).
As I have attend all the training session that provide me effective manual handling of
equipments training followed by clear guidelines. In this, important training are First aid,
RIDDOR, manual handling, COSHH, risk assessment, fire safety and infection control etc. that
helps me align my roles with health and safety at work act, 1974. Apart from this, I have also
undertake induction program for new employees and staff regarding health and safety measures
at workplace.
Because of this, I suggest at my workplace, to undertake monitoring, risk assessment and
reviewing services and operations in order to maintain safety in organization and prevent from

hazards, injury while working at organization. Also recommend to use safeguard services to the
user to prevent them from potential risk, hazards, and will try to continuous putting all safety
materials and resources that can support management to eliminate the risks and make policies of
health and safety at workplace.
CONCLUSION
It has been summarized from study that, in order to reduce risk of injuries, incidents and
accidents, that might be happened at workplace, there must be clear guidelines in organization. It
is also been concluded that there are some guidelines in their heal and safety modules that help to
maintain and support work environment healthy and safety. In Fleetwood Hall Home, health and
safety regulations play important role as it helps to review and audit risk assessment in
organisation to prevent unwanted harm and injury from the users and can take the corrective
actions in their organisation to treduce the risk. These regulation of health and safety helps to
improve their working environment and maintain safety to users and employee both.

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