Healthcare HRM

Running head: HEALTHCARE HRM
Healthcare HRM
Name of the student
University name
Author’s note

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HEALTHCARE HRM
Introduction
The current assignment discusses the various aspects of human resources management
of a healthcare organization. Community health is one of the most important aspects of health
and social care. The community care set up often consists of a number of public and private
healthcare institutes. In the current study the support care services provided by Middleville
regional health center have been evaluated across a number of comprehensive areas which
are – human resources, information technology, finances and marketing. Middleville faces a
stiff competition from some of its competitors such as Brierfield and Greystone. Therefore,
the sustenance of Middleville is under constant threat due to constant pressure from the rest
of the healthcare provides.However, for delivering effective healthcare services the
organization needs to be strengthen its technological interface. This can help in collating a
large amount of patient data in a very small time. The implementation of the electronic
medical records can also help in improving the standards of healthcare services of
Middleville by integrating their services with a vast number of medical channels.
Role of the governing body
The governing body of a health care organization is responsible for overseeing a
number of comprehensive functions. Some of these are making strategic decisions for the
hospital, hiring of an effective CEO, ensuring that the hospital provides quality services.
Additionally, long term financial planning is also one of the major focus areas of the
governing body of a hospital. Therefore, loopholes within the effective planning of such
activities can result in deterioration of the quality of the health care services. The strategic
plan is developed by the Middleville by the management using the mission statement as the
guide. As commented by Kramar (2015), the plan designed should be realistic and time-
bound in nature. One of the most important criteria of the governing board of a hospital is to

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oversee the recruitment of the medical staffs with the right qualification and expertise.
Financial planning is one of the most important aspects of ensuring high quality interrupted
health care services to the regional people. In this respect, the Middleville hospital recruits
financial analysts who could help in effective contingency or risk planning for the future. The
financial planning could be done in stages for the Middleville healthcare organization. As
commented by Jamali, El Dirani & Harwood (2015), setting up of competitive benchmarks
can help the organization improve over one another. It helps the trustees in analyzing the
good practices from other organizations and implanting the same within their own
organization. As commented by Wager, Lee & Glaser (2017), the annual reviews help in
identification of the opportunities for saving. The right allocation of the resources aging lies
with the hands of the governing body. Therefore, conducting a performance check on a
regular basic can help in understanding the organizational loopholes. As commented by
Jamali et al. (2015), the trustees or the governing bodies need to re-direct these sources for
the enhancing the productivity of the underperforming departments.
The governing body needs to continuously strive towards the improvement of the
performance of the healthcare organization. In the current case study the go burning body of
the Middleville conducts an annual performance check every year to understand the
performance standards of individual healthcare staff. Additionally, it is tied up with a number
of university medical colleges where special adult and continuing courses are run for the
medical staffs of the hospital.
Importance of performance measurement
Middleville can use a diverse range of performance measurements indicators for
estimation of the overall performance of the healthcare center. In this respect, Middleville has
huge patient base and is one of the most frequented regional healthcare centers compared to

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its counterparts. As commented by Zingg et al. (2015), performance evaluation is very
important with respect to maintaining high quality of healthcare services by the regional care
center. Middleville had employed a number of methods for evaluating its performance from
time to time. Some of these are conducting an annual assessment test which will help in
rating the performance of its internal staffs. Additionally, the number of inpatients versus the
number of outpatients could be used by Middleville for the estimation of effective and
appropriate healthcare serviced delivered by the healthcare center. The more number of
inpatients could be reflected upon as a negative attribute rather than positive. On the contrary
lesser days of hospital stay and faster recovery have been associated with high quality of care
services (Shuck, Twyford, Reio & Shuck, 2014). Therefore, the Middleville uses the patient
information from the databases for calculating the ration of the number of inpatients
(numerator) versus the number of outpatients (denominator). The larger the lower digit, the
less will be the result which reflects a positive benchmark ratio. Additionally, the hospital can
use a number of other measurement techniques such as conducting online surveys. The
Middleville regional healthcare center can conduct a random assessment online by sending a
survey questionnaire to some of its frequented and esteemed clients. The responses generated
could help theme in getting a comprehensive idea regarding the overall functioning pattern of
the hospital. In this respect, a number of quality indicators developed by the Agency for
Healthcare Research and Quality (AHRQ) could be used. The AHRQ makes use of readily
available hospital inpatient administrative data. The indicators process the performance
measurements based upon ICD-9-CM and inpatient administrative data. The
inclusion/exclusion criteria are divided into –sex, age, type of admission and surgical
procedure attended (Gliklich, Dreyer & Leavy, 2014). The data sources could be further
grouped into –administrative data, patient derived data, medical information record (Choi, L,
Adam & Tan, 2016). However, as argued by Almajali, Masa'deh & Tarhini (2016), for the