Leadership for Quality and Safety in Healthcare

Leadership for quality and Healthcare 1
Leadership for quality and safety in healthcare

Leadership for quality and Healthcare 2
Contents
Introduction.................................................................................................................................................3
Major concepts and key issues....................................................................................................................5
Their relationship to quality and safety in healthcare................................................................................10
References.................................................................................................................................................14

Leadership for quality and Healthcare 3
Introduction
Patient safety is considered as the global challenge that needs knowledge and capabilities in a
number of areas such as human factors and systems engineering (Spence Laschinger, Leiter, Day
&Gilin, 2009). Human factors are those that refer to organizational, environmental and various
characteristics of human and individual, which persuade behavior at job in an approach which
can influence health and safety. The human factors have a significant role in work performance.
It is required for the business to ensure health and safety in order to get high productivity and
quality. The combination of good technology is required for the best work systems which would
be helpful in attaining the goals. The best work systems are based on having a talented workforce
with effectively designed jobs that are systematic to the abilities of the individual.
The aim of the report
 To explore the human factors that impact on work performance.
 To identify the bonding between these and quality and safety in health care provisions.
 To analyze the concept as well as key issues connected to the human factors and
performance of place of work.
Thesis statement
“Human factors systems approach to healthcare quality and patient safety”.
This report will include the critical study and discussion of all main concepts and major issues
regarding human factors and workplace performance. Further, their relationship to quality and
safety in healthcare will be elaborated in-depth manner. At last, the conclusion will be drawn in
order to get summarized about all contents of this report.

Leadership for quality and Healthcare 4
Major concepts and key issues
Figure: concepts of human factors that influence the work performance
Source: (Flin, Winter &CakilSarac, 2009).
Organizational concept
This concept entails many concepts such as safety culture, manager’s leadership, and
communication. The safety culture concept can be considered as the safety climate that attained
the focus of after the Chernobyl nuclear power plant disaster in 1986. The concept of safety in
healthcare organization weep huge importance and it reflects the worker attitudes regarding the
management of risk and safety. It has been analyzed that the dimensions of organizational safety
culture are distinguished into the relativeprioritization of safety, reporting of errors, risk
management, adherence to safety rules and work practices regarding the safety. It is required for
effective safety management to have the leadership which plays a significant role at every level
of management at the strategic level. There is another factor in the organizational concept that is
communication. It is a noteworthy tool to increase the work efficiency for delivering the high
quality and safe work (Flin, Winter & CakilSarac, 2009).
Key issues