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This is an assignment on IT service management. My Topic is ITIL Business relationship management process.
You are to discuss the use of BRM in IT service management then at then use a case study to back it up ( identify any company that has implemented the process and also discuss the benefit or use HP or Amazon).
You will also prepare 3 pages of slide.
Word count- 1300
Structure of the assignment:
Introduction
Discuss the concept of ITSM and how it relates to BRM
Discussion
- purpose of BRM
-objectives of BRM
-Roles in BRM
-activities of BRM
- The influence of BRM on the processes in ITIL lifecycle
-Service level management VS BRM
- Case study (implementation of BRM in HP)
-conclusion
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