High Performance Multicultural Teams and Team Leadership | Report

HIGH PERFORMANCE
MULTICULTURAL
TEAMS AND TEAM
LEADERSHIP
STUDENT DETIALS
STUDENT DETAILS

TEAM LEADERSHIP 1
Contents
Introduction................................................................................................................................2
Task 1.........................................................................................................................................3
A.C. 1.1..................................................................................................................................3
A.C. 1.2..................................................................................................................................4
A.C. 1.3..................................................................................................................................6
Task 2.........................................................................................................................................7
A.C. 2.1..................................................................................................................................7
A.C. 2.2..................................................................................................................................8
A.C. 2.3................................................................................................................................10
A.C. 2.4................................................................................................................................11
Task 3.......................................................................................................................................13
A.C. 3.1................................................................................................................................13
A.C. 3.2................................................................................................................................13
A.C. 3.3................................................................................................................................13
Task 4.......................................................................................................................................14
A.C. 4.1................................................................................................................................14
A.C. 4.2................................................................................................................................15
Conclusion................................................................................................................................16
References................................................................................................................................17

TEAM LEADERSHIP 2

TEAM LEADERSHIP 3
Introduction
Performance management is the effective process that ensures that all the process of an
organization is set in accordance to achieve and meet with organization’s goals and
objectives (Audenaert, et. al., 2019). Performance management of an organization is design
to primarily focus on the specific department to ensure better functioning. Leadership is the
effective element in the performance management because effective leadership governs the
functions of the performance management (Bianchi, 2016). For this report, the selected
company is the MaltaPost plc. This is the postal service company in Malta and it is operating
since 1998. The headquarter of the company is situated in Marsa, Malta. On 31st January
2002, when government sold 35% stakes then the company become partially privatized. The
35% stakes sold to Transcend Worldwide Ltd, this is the subsidiary company of New Zealand
Post Ltd. After that in September 2007, the government sold 25% of its stakes in Maltapost to
Lombard Bank plc (Maltapost.com, 2020). Moreover, in January 2008, the government
decided to sell rest 40% of its stakes to public. In 2011, the company has gone through the
series of reforms including adopting a new logo to major changes in their management
functions (Maltapost.com, 2020). In this report, there will be discussion about the link
between team performance and strategic objectives with evaluate tools and techniques that
are available with the management to set team performance targets. Apart from this, three
different theories of motivation will be discussed in this report in accordance with
achievement of team performance with the application of delegation, mentoring and coaching
to strategic objectives. A critical evaluation will also be made for team performance for the
company in effective and efficient way. Moreover, influencing methodologies will also be
gain through the commitment of an individual members.

TEAM LEADERSHIP 4
Task 1
A.C. 1.1
The primary aim of the strategic objectives is to ensure effective performance management in
the Maltapost for accomplishing goals and objectives of the management from both short
term and long-terms perspective. In other words, it can said that team performance and
strategic objectives ensure an effective link between each other so that strategic capabilities
in the management can be generate through knowledgeable employees (Dekker, Ding and
Groot, 2016). In Maltapost, the management has continuously focus on team performance
because the company belongs from the postal services industry and in this industry, it is
required that all the team members should be working together for developing various
interrelated processes. Later on, the management believes that these interrelated process
leaves a positive impact on the various aspects such as productivity, customer service,
fulfilling demands, ensuring effective functions in the operations, etc (Dekker, Ding and
Groot, 2016).
Apart from this, strategic objectives of Maltapost and performance of teams of various
department have a positive link among them but the management many times faces adverse
challenge when team members fails to accomplish their individual targets for ensuring
effective performance (Franco-Santos and Doherty, 2017). Thus, failure of teams for ensuring
performance has directly put adverse effect on the strategic objectives of the company.
Moreover, for examines the performance of the company based on the way of operations, the
management of the company can incorporate the application of congruence models. Through
this suggested model, the management can overview different ways to put together
importance element to ensure better team performance (Ewenstein, Hancock and Komm,
2016).

TEAM LEADERSHIP 5
Below is the structure of the congruence model:
(By author)
A.C. 1.2
This section will evaluate about the available tools and techniques that will help the
management to set team performance targets. Below are the 4 major tools and techniques
through which Maltapost can utilize for setting team performance targets:
 Performance appraisals:
People & skills
Organization &
structure
Values &
Behaviour
Work