High Performance Work Culture: Strategies for Coaching and Mentoring

This presentation explores the concept of high performance work culture and its impact on operational practices. It discusses the role of leadership in creating a high performance culture and the strategies used to develop staff. The presentation also covers coaching and mentoring techniques, management development strategies, and cultural barriers to coaching and mentoring. The focus is on ASDA, a successful British supermarket chain.

HIGH PERFORMANCE
WORK CULTURE

TABLE OF CONTENT
 Introduction
 High performance culture features and its impact
 Role of leadership & capabilities, PMP, etc. and impact on HCP
 Management development strategies, leadership behaviour and styles in coaching & mentoring
 Cultural barriers to coaching & mentoring
 Designing appropriate coaching and mentoring technique
 Conclusion
 References

INTRODUCTION
 High Performance work culture (HPC) is concerned with setting rules, regulations , policies, etc. for managing
organizational growth & development.
 In the current era, competition has increased which requires firm to gain competitive advantages by building
higher performance strategies in organization in turn organizational objectives can be accomplished.
 The current report is based on ASDA is one the successful British supermarket chain that offers fresh groceries,
clothing, etc products to its targeted segments.
 Present report will give emphasis on explaining high performance work culture, its features and impact on
operations.
 Role of leader in creating high performance culture along with strategies used to develop staff will be included
in current study. Theories for mentoring and barriers occurring in it will be discussed in report. Appropriate
coaching & mentoring techniques model will be applied to enhance employees performance will be emphasized
by present study.

HIGH PERFORMANCE CULTURE, ITS
FEATURES
 High Performance Culture (HPC) is associated with working environment that is developed
by companies in order to get maximum potential from employees in turn accomplishing
roles & responsibilities can be effectively (Garvey, Garvey and Stokes, 2021).
 Features of HPC
Common goals
and objectives, Empowerment,
Growth
mindset,
Effective
communication,
Performance
review, etc.

IMPACT OF HCP ON OPERATIONAL
PRACTICES
Motivates employees to
meet delegated roles &
responsibilities
Business goals &
objectives are clearly
understood by staff
aids employees to get
accurate information
bringing discipline,
efficiency and higher
productivity

ROLE OF LEADERSHIP &
CAPABILITIES,PMP,ETC AND IMPACT ON
HPC
 Leader play important role in influencing working pattern of employees so that
desirable outcome can be derived.
 ASDA as being an international organization majorly require to pay attention on
implementing HPC so that competitive advantages can be gained (MacLennan,
2017).
 Practices conducted by leader in business which includes encouraging innovative &
creative actions, developing new skills, promoting innovative thinking, reward
higher performance, employee involvement, etc
 To gain competitive advantages ASDA can largely focus on complying with changing
circumstances by utilizing suitable leadership tactics for developing HPC.

Continued.
 There are various course of action which is required to be developed by companies so that fair &
ethical proceed among employees is conducted.
 Keeping fair and relevant expectation from employees, it becomes possible to boost potential &
efforts of staff.
 Delegating required level of authority, empowerment and accountability along with given roles &
responsibilities so that efficient results & their credibility of that outcome can be expected (Le
Comte and McClelland, 2017).
 It is essential to have so that proper atmosphere via eliminating situation of disputes & conflict
between management of ASDA & employees can be achieved.

MANAGEMENT DEVELOPMENT STRATEGIES,
LEADERSHIP BEHAVIOUR AND STYLES IN COACHING &
MENTORING
 There are variety of management strategies that are taken into consideration by organization in turn proper
coaching & mentoring can be done effectively.
 This involves raining & development, task rotations, coaching, working groups, simulating, conferencing, on
job teaching, performance evaluation & appraisal, etc.
 Each method is highly useful in providing positive impact on employees performance. Assessing and
controlling pattern of working used by staff can be done via these managements strategies.
 It is highly dependent on type of leadership used to execute particular strategy so that occurring outcome
like accurate feedback, celebration of individual & team success to motivate and encourage them to give
higher performance can become possible.
 Leadership behavior comprises autocratic, authoritative, pace setting, democratic, coaching affiliation &
laissez faire

Continued.
 It is majorly dependent on way of behavior adopted by leader of ASDA in order to develop its staff so that
crucial & desirable outcome in terms of higher efficiency & effectiveness can be achieved.
 There are different kinds of theories that play role of guiding management practices regarding coaching &
monitoring.
 It includes zone of proximal development (ZPD), Biggs’s Presage process Product model and Grow
model.
 Grow model is one of the widely taken into consideration due to its higher clear and simple steps of
conducting into business.
 It is divided into three steps such as presage, process and product. It aids in properly conducting coaching
& mentoring process in company

CULTURAL BARRIERS TO COACHING
& MENTORING
 There are variety of challenges that experienced while conducting coaching & mentoring which are
crucial to specified in order to get deeper knowledge. It becomes essential for organization on
concentrate on culture barriers as it may impact the expected level of outcome.
Linguistic
barrier
Social values &
beliefs Lack of time
lack resources,
effective
strategy of
organizational
culture
Resistance
from senior
management,
Fear of failure,
lack of
motivation, and
trust , etc.

DESIGNING APPROPRIATE COACHING
AND MENTORING TECHNIQUE
Coaching
 It includes humanist, cognitive, positive, systematic, goal oriented and adaptive coaching.
 It depends on type of method adopted by company which is basically selected on the level of developing skills
& attributes.
 Cognitive, systematic, goal oriented and adaptive approach can be used by particular firm for ensuring that
higher level of development can be conducted to increase productivity.
 ASDA as being international organization need to pay attention on ensuring that systematic process is built for
providing coaching to employees.
 It comprises establishing objectives, understanding though assessment, providing feedback (7 steps to coaching
for employees, 2021).
 ASDA can provide emphasis on giving sessions, on & off job practicing opportunities, involvement in
organizational decision making process, increasing problem analytical skills, etc.

Continued.
Establishing objectives Building bench marking
and deadlines
Asking open ended
question and
collaborating
Framing feedback

Continued.
Mentoring
 It is concerned with guiding and instructing employee so that optimum utilization of resources
and skills can be done by staff.
 ASDA as being global operator require to measure, analyze and monitor their performance.
 For the purpose of conducting effective mentoring program company can pay attention on any
of the mentoring type such as traditional one on one, distance and group mentoring (Gray,
2018).
 It should be done on the basis of required level of efforts so that accurate & reliable outcome
can be derived.
 Analyzing , preparing, conducting, documenting and follow up are steps that are involved in
this procedure.
 Techniques that can be taken utilization for mentoring organization includes min mapping,
force field analysis, personal quality profile, appreciative inquiry, etc.

Continued.
Mind mapping Force field analysis
Instructions and
developing capabilities Progress check in method

CONCLUSION
 On the basis of this it can be identified that it is essential to have proper high performance working
culture so that achieving objectives in effective manner can become possible.
It positively influence on business operational practices. Leadership and other factors included in current
report have major influence on HPC.
 Present study has involved management strategies, leadership styles, etc. in order to develop staff.
 There are different kinds of barriers such as linguistic, non clarity of goals, etc.
 Different coaching in mentoring techniques has been comprised in present report.

REFERENCES
Books and Journals
 Cornelius, K. E., Rosenberg, M. S. and Sandmel, K. N., 2020. Examining the impact of professional development and coaching on mentoring of novice special educators. Action in
Teacher Education. 42(3). pp.253-270.
 Garvey, B., Garvey, R. and Stokes, P., 2021. Coaching and mentoring: Theory and practice. Sage.
 Gray, J. A., 2018. Leadership Coaching and Mentoring: A Research-Based Model for Stronger Partnerships. International Journal of Education Policy and Leadership.13(12. ,
p.n12.
 Koopman, R. and et.al., 2021. The Chronological Development of Coaching and Mentoring: Side by Side Disciplines. International Journal of Evidence Based Coaching &
Mentoring. 19(1).
 Le Comte, L. and McClelland, B., 2017. An evaluation of a leadership development coaching and mentoring programme. Leadership in Health Services.
 MacLennan, N., 2017. Coaching and mentoring. Taylor & Francis.
 Passmore, J., Brown, H. and Csigas, Z., 2017. The state of play in European coaching & mentoring. Henley Business School.
Online
 7 steps to coaching for employees. 2021. [Online]. Available through: <https://www.entrepreneur.com/article/220133>
 Coaching & Mentoring. 2021. [Online]. Available through: <https://fortresslearning.com.au/cert-iv-content/deliver/coaching-mentoring/>.
 Mentoring Techniques. 2019. [Online]. Available through: <https://www.abdo.org.uk/dashboard/business-hub/leadership/mentoring-techniques/>