High Staff Turnover in Hospitality Industry and Management Impact

HIGH STAFF TURNOVER
IN HOSPITALITY
INDUSTRY AND
MANAGEMENT IMPACT

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
THEORETCIAL BACKGROUND AND RESEARCH FOCUS...................................................3
Aim..............................................................................................................................................3
Objective......................................................................................................................................3
Research Questions......................................................................................................................4
Literature Review........................................................................................................................4
JUSTIFICATION AND CONTEXTUALIZATION......................................................................6
METHODOLOGY..........................................................................................................................8
Research Methodology................................................................................................................8
Access and Ethics......................................................................................................................10
Research Limitations.................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
The employee turnover has always been a worrying concept for every industry because an
unstipulated fluctuation in the number of employees that is present at the moment in the
organisation. The hospitality industry has been one of the major industries and the employment
here is mainly in the form of part time jobs (Guðmundsdóttir and Kammerland, 2018). In this
case, the lack of permanency further acts as a reason behind increased turnover. The current
research will evaluate the reasons behind the increase in the employee turnover i.e. what are the
major reasons that lead to the increase in the employee turnover and how do the management of
the organisation gets affected by it (Santhanam and et.al., 2017). The management tends to waste
a lot of resources in hiring a person, training them and then if they leave then all that investment
in a person goes to waste.
The research proposal will discuss this particular issue in the context of the Hilton Hotels
and investigate the reasons behind the increase in the turnover in their hotels. The research will
also identify the challenges that management has to face due to such increased employee
turnover and the manner in which this can be reduced or controlled. Further, a secondary
analysis will be conducted in this report where the theoretical background pertaining to the
research will be presented in a form of critical analysis. The justification behind the selection of
this particular research topic and the research methodology that will be followed in the
dissertation will also be presented in this research proposal.
MAIN BODY
THEORETCIAL BACKGROUND AND RESEARCH FOCUS
Aim
An investigation on the cause of higher employee turnover in the hospitality industry of UK and
the impact that it has on the overall management practices. A case study on Hilton Hotels.
Objective
 To analyse the reason of higher employee turnover in hospitality industry.
 To evaluate the impact that increased employee turnover has on the management of the
industry.
 To identify the challenges that arises in the implementation of management practices.
 To recommend appropriate strategies for the challenges that has been identified.
3

Research Questions
 What are the reasons behind increased employee turnover in Hilton Hotel?
 How does the high employee turnover impact the management practices implemented in the
hotel?
 What are the major challenges that arise in the situation?
 How can these challenges be resolved by recommended strategies?
Literature Review
Literature review is a part of secondary research where the work and research that has
already been done and published by other authors in the similar area or topic is taken into
consideration (Singh, 2018). The different themes are developed and then the critical analysis is
done by the comparison of the positive as well as negative aspects that the different authors have
presented. This helps in developing a fair analysis of the theme developed.
Theme 1: Analyse the reason of higher employee turnover in hospitality industry
According to Stamolampros and et.al. (2019), there are various reason of higher turnover
of staff in hospitality sector such as toxic work environment, unclear expectation, limited
opportunity for growth, no recognition and others. Due to these reasons, most of the hospitality
companies are lacking behind employee productivity in the workplace. Toxic working
environment is one of the major issues of employee turnover. For example, when individuals are
not treated equally like other employees with respect by management of the service company
that makes them feel humiliating. It is quite genuine that everyone wants to offer their services
only that place whereas they get some respect and support from others. But in most of the service
companies do not appreciate their staff for their work but scolds them for each mistake that
leaves only toxicity in the workplace. Every person wants that wherever they work for the
company then it also understands significant of their needs but when hospitality companies do
not pay attention on employees needs that bring dissatisfaction in them for the job. Authors
stated in their books that hospitality industry often have high pressure working environment that
makes individuals restless so most of the employees finds employment elsewhere. There are
other reasons i.e. sexual harassment, unwarranted favouritism, discrimination and bullying
makes working environment unsafe and sadly more then 63% hospitality works have claimed for
sexual harassment on job. Limited opportunities for the growth are another reason of employee
turnover. The reason behind is that most of the companies do not conduct training and
4