Hospitality and Guest Services

Hospitality and Guest Services

Table of Contents
INTRODUCTION...........................................................................................................................3
Identification of services and quality management.....................................................................3
Evaluating the way in which hotel adapts to changing consumer preference.............................5
The impact of changing consumer needs on guest service management.....................................6
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................8

INTRODUCTION
Hospitality industry is the broad category that involves different types of organizations
that are offering different types of services that includes transportation, lodging, theme planning,
transportation, cruise line and additional fields within tourism industry. Guest service refers
to .the help and services that are offered by hotel to guests (Kandampully Zhang and Bilgihan,
2015). The Report is based on Inter Continental Hotels & Resorts. It belongs to hospitality
industry. It was founded in year 1946. The parent company that owns the hotel is Inter
Continental Hotels Group. Headquarter of Inter Continental Hotel is located in United Kingdom.
The Report will outline services, quality management in hotel, adaptation to changing consumer
preference and impact of consumer preference on guest service.
MAIN BODY
Identification of services and quality management.
There are various types of services that are offered by Inter Continental Hotel to its
customers. These are described below -
Rooms and Suites – The hotel has total 59 guest rooms including 2 suites. All the rooms are
equipped well with terraces and facing the Atlantic Ocean.
Guest room services :
It offers various types of guest rooms services that includes room service available 24
hours, dinning facility, mini bar that involves complimentary welcome pack of drinks on the
arrival of the guests. It also includes tea and coffee maker in-room etc. There are various types of
rooms available in Inter Continental Hotel. Such as classic rooms having elegant natural interiors
and location is ideal for relaxation. Superior rooms having expansive views that bring the outside
in. Amenities available in rooms are mini bar, climate controlled AC, hair-dryer, 24 hour room
service etc.
Restaurant service :
The Randall is the restaurant owned by Inter Continental Hotel. It offers Italian food
which is cooked from all natural ingredients. It offers 4 course menu to clients with wine pairing,
tea and coffee and petits fours at £110 per person (Rahimi and Gunlu, 2016). It provides facility
of notable cocktail list, brunch, establishment partly or totally reserved for non-smokers, air
conditioning etc. The regular changing menu is dedicated by the best seasonal ingredients that
are available from market every day.