Workplace Health and Safety Guidelines for Hotel La Place

The assignment provides a detailed outline of workplace health and safety (WHS) guidelines for Hotel La Place. It covers 20 points, including risk assessment, WHS training needs, monitoring effectiveness of training, maintaining accurate records, and reducing waste through electronic transmission. The guide emphasizes the importance of employee awareness and prevention of injuries, accidents, and hazardous impacts. It also highlights the need for managers to analyze requirements and provide training accordingly.

Hospitality:
Implement and
Monitor

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 2............................................................................................................................................1
1. Implement and monitor the workplace health & safety procedures........................................1
2. Evacuation of Staff and Costumers..........................................................................................1
3. Security management of cash, document, equipment, people etc...........................................1
4.Handle chemical and hazardous substances ............................................................................2
5. Hazard identification and reporting.........................................................................................2
6. Incident and accident reporting................................................................................................2
7. Coordinate consultative process to manage workplace health, safety and security issues......2
8. Coordinate risk assessment, WHS training and maintenance of record..................................3
9. Monitor the effectiveness of Workplace Health & Safety system and identify the
requirement or need of training....................................................................................................3
10. Demonstrate management practices which must be implemented for compliance with state
or territory occupational health & safety (OHS) and WHS legislation in the organization........3
ROLE PLAY....................................................................................................................................4
1. Organizational safety policy and procedure............................................................................4
2. WHS consultant and communication policy............................................................................4
3. Health and Safety Rep name....................................................................................................5
4. Hazard, incident and near miss reporting procedure...............................................................5
5. Hazard indication and reporting...............................................................................................5
6. Information on employees support system..............................................................................5
7. First Aid procedures.................................................................................................................5
8. Introduction of First Aid Officer..............................................................................................5
9. Location of First Aid room kits...............................................................................................5
10. Emergency procedure............................................................................................................6
11. Location of amenities.............................................................................................................6
12. Awareness of potential hazard in the immediate working environment................................6
13. Explanation of task specific Safe Work Procedure................................................................6
TASK 3............................................................................................................................................6

1. Explain the relevant WHS information to individual..............................................................6
2. Provide current WHS information which is accessible to staff...............................................6
3. Monitor adherence to organizational WHS procedures...........................................................7
4. Ongoing Compliances with safe work practices......................................................................7
5. Take prompt action to address non – compliances..................................................................7
6. Monitor effectiveness on regular basis of WHS practices.......................................................7
7.Coordinate the operation of all the consultative process..........................................................7
8. Provide opportunity for staff members to contribute their opinion.........................................8
9. Resolve or refer issues raised through WHS consultation to the appropriate person..............8
10. Provide timely staff and own feedback on WHS management practices..............................8
11. Coordinate scheduled hazard identification activities, ensuring hazards are identified at
times designated by legislation....................................................................................................8
12. Identify any hazards on an ongoing basis during own day-to-day workplace operations.....8
13. Reports of hazards by other workers, and coordinate and participate in risk assessments....9
14. Execute risk control methods or refer to appropriate person if control is outside scope of
responsibility................................................................................................................................9
15. Effectiveness of control measures, promptly identify the inadequacy..................................9
16. Identify WHS training needs based on regular staff fulfilling training needs.......................9
17. Monitor effectiveness of training and make required adjustments........................................9
18. WHS records and reports accurately and legibly and store according to organisational and
legal requirements........................................................................................................................9
19. Use data and reports to provide reliable and timely input into the management of
workplace health, safety and security........................................................................................10
20. Reduce the use of printed materials and maximise electronic transmission and filing of all
documents to reduce waste........................................................................................................10
CONCLUSION..............................................................................................................................10

INTRODUCTION
Hospitality industry is the biggest area which include the various group of business where
they provide different services to their customers. Basically this sector majorly focus on their
services which increase the satisfaction level of the consumers in order to increase their sale
which automatically increase the profit margin of the company. Hotel La Place chose for the
better understanding of this concepts. It was build in 1930 in Louis XVI style on Boulevard
Adolphe max. This report include the various topics which provide the overview of Workplace
health and safety. Which include the various practices related to safety and management
functions to coordinate or mange the risk in order to achieve efficiency or effectiveness in the
organization.
TASK 2
1. Implement and monitor the workplace health & safety procedures
Hotel industry have to provide necessary health & safety programs which help them to
implement and make working environment more safer. Hotel organization need to review their
internal as well as external activities which help them to analyse new risk and further it is
required to maintain or build strategy to reduce the risk. Required timely investigation &
inspection and then ensure hazard correction. After all the activities they have to evaluate the
effectiveness of training.
2. Evacuation of Staff and Costumers
Hotel have to build separate evacuation where front door for the general use which is
used by the visitors but it also used by the hotel staff too. Another evacuation is build for the
specific use of hotel staff members where they internally move in the hotels and this way another
people are restricted to entered.
3. Security management of cash, document, equipment, people etc.
Hotel manger need to ensure that, they provide proper safety to their customers as well
hotel staff. They provide securities related to cash in the reception, safety of document which is
important of the organization. Hotel management provide full of surveillance in the hotels which
provide the security related to the equipment, room safety and other things.
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4.Handle chemical and hazardous substances
In the kitchen, staff members perform their task by using heavy equipment which is risky
and create hazardous substances. So firstly, manager need to ensure that kitchen staff will be
aware about all the risk which can occur and then provide the safety tools at the time of doing
their work. Staff members need to read the instruction which is listed on chemical packing and
then perform their task according to it.
5. Hazard identification and reporting
Manager of Hotel La Place have to provide the proper instruction to their staff members
if they find any hazard then inform to them as soon as possible. Management build hazard
identification checklist. Which help the company to evaluate overall health & safety in the
workplace. Hotel manager need to follow 4 step guide which is Look, Think, Act and Monitor.
With the help of this, people identify the hazard and then report to their floor manager for the
further actions.
6. Incident and accident reporting
It is important for the hotels to make proper record accident which happen in the
workplace along with this, they have to analyse the cause of incident. Internal management
identify the cause and then make sure that it will not happen again. Hotel manager record all the
injury in the “accident box”. Along with this, after accident employer have to report Health and
Safety authority of Australia. All the workplace risk required to report their employer in order to
minimise or build effective strategy which reduce the future risk.
7. Coordinate consultative process to manage workplace health, safety and security issues
Safety in the workplace is the most easy way to reduce risk and measure the hazards and
risk associated with the work. With the help of work health and safety (WHS), it provide the
effective solution to minimise the risk or provide the safe environment to their staff members.
Consultation is the two way process where all the members talk about WHS and
members were listen other concern and give their opinion too. This process include the sharing
of views and information so management can identity other areas too which required special
concern and efforts to reduce the risk. Before taking any decision, it is important to consider with
their workers.
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8. Coordinate risk assessment, WHS training and maintenance of record
Hotel manager provide various training that how to react in difficult situation and what
are the tools & techniques required to perform their task. For example: In Hotel La Place, kitchen
staff required to take safety measurements because they work with heavy equipments, machinery
and other tools. As well as floor staff have to move customers bag and other items which is very
heavy to shift. They use machines so employer have to make sure that they provide proper
facilities which make staff members work more easy. Basically organization have to provide the
work health and safety which can reduce the risk and increase the efficiency of work.
9. Monitor the effectiveness of Workplace Health & Safety system and identify the requirement
or need of training
Occupational safety improve the employability of workers with the help of redesigning
work place activities, maintain health & safety environment, provide regular training, medical
help etc. Due to serious injuries in the workplace will create the requirement of health and safety.
Because of that firstly organization provide the training and provide clear instruction that help
the employees and make then aware about their work relate safety. Employer have to provide
proper training that how to handle heavy equipment and machinery because it will hazard the life
and make members life in risk.
10. Demonstrate management practices which must be implemented for compliance with state or
territory occupational health & safety (OHS) and WHS legislation in the organization
In the Hotel industry, there are various laws, regulation and legislation are required to
apply for the better function in their operations. It include from licensing to food hygiene and fire
regulation because in the hotels, chances of having fire in the kitchen will be increased. So it is
important for the organization to follow all the legislation and rules related to kitchen or floor
work. Under the Trade Description Act 1968, hotels must provide accurate or exact information
about their hotels. All the information must be true because false information mislead the
customers. Gas safety regulation 1994, follow for the kitchen staff safety because it include the
heavy boiler and heating machinery. Health and Safety at work place Act 1974, it is required for
the hotel staff to be aware from various injuries. It provide the proper safety cloths to handle
harmful substances. Occupational safety and health include the workers safety at the time of
performing their task in order to fulfill the requirement of organization. It is important for the
employees safety in the organization when they deal with heavy machinery.
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ROLE PLAY
In this role play, three people are include first one is hotel manager of Hotel La Place and
their two team mates who help the manger to perform their effectively or efficiently in order to
achieve their goals & objectives. Manager provide induction program where they provide
various information and it will be discuss below:
Manager: Good morning team members.
Team members: Good morning Sir.
Manager: Today is the first day of your joining, so I wanted to provide you induction program
regarding organizational policy and procedures.
Team members 1: Thank You Sir, I also wanted to know the policy and procedure which
followed by our hotel.
Manager: As we all know, we are working in the big hotel where various activities are going to
perform to satisfy our customers. So we need to follow all the safety either it is related to the
kitchen safety or from floor safety.
Team member 2: Sir, I specially wanted to know about what are the safety policies for the
kitchen staff.
Managers: Now I will explain all the organizational safety policy and procedures which is
important for both of you so listen well.
Team members: Ok Sir.
1. Organizational safety policy and procedure
Organizational safety policy include the workers as well as clients safety because in the
hotel kitchen they work around the heavy equipment which is hazardous. Along with those
customer enter in the hotel they also required safety in tern of their food, live in the rooms and
safety regarding their personal stuff. Organizational health and safety (OHS) provide safety
related to the health and welfare regarding issues in workplace. It include the various law,
standard, programs, co-workers, family, customers and other stakeholders.
2. WHS consultant and communication policy
Manager of the hotel provide all the informations regarding workplace health and safety
to their team members which create awareness. Organization hire a proper consultant which help
the hotels to take proper consultancy so they management their safety. WHS program will be
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conducted annually and it's main purpose of addressing all the area of deficiency in the health
and safety for employees.
3. Health and Safety Rep name
Manager of the Hotel La Place select two representative who provide the guidance to
other staff members regarding their health and safety. First on is John and the second
representative is Nick.
4. Hazard, incident and near miss reporting procedure
Manager develop a near miss reporting procedure which include the unsafe condition
which act result the accident and other working injuries. It was fill by the employer as per the
effective solutions to reduce the hazard.
5. Hazard indication and reporting
Every incidence or accidence will be reported to the manager of the hotel who will take
corrective actions in order to provide effective solution to minimise the risk.
6. Information on employees support system
All the information related to the employees are available at support system which help
the manager in case any employee face the injury or accident they will inform to their family
members.
7. First Aid procedures
It is a one time or short time treatment which include the minor injuries and it will be
treated on the spot without any requirement of professionals. Whenever any person injured,
firstly provide the Firstly Aid to make them calm.
8. Introduction of First Aid Officer
Mr. Jinny jones is the First Aid officer in the Hotel La Place who is responsible or
monitor all the facilities which required to provide employees.
9. Location of First Aid room kits
First Aid Kit available in various places such as firstly in reception of the hotel, in the
manager's office and in the kitchen. It will be used when staff member face any minor injury or
incident.
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10. Emergency procedure
In case hotel face the emergency situation such as fire in the room, death of any guest,
any accident in the hotel etc. In all the cases, front officer have to inform general manager or
chief security officer then they will inform the police and ambulance as an further action to calm
the situation.
11. Location of amenities
Hotel La Place provide lots of amenities such as incredible pool which is located in the
roof top of the building. Complimentary Wi-Fi in the rooms, telephone services, open dining
services and DJ party in the basement of hotel building.
12. Awareness of potential hazard in the immediate working environment
In the hotel sector organization staff members can face the various hazards in the work
place such as manual handling will create issue, slips, trips, falls while performing their duty. In
additional hazardous chemical such as cooking gas, electrical shock etc. It is the health and
safety officers responsibility to provide awareness regarding their health safety. Manger have to
conduct safety programs and spread awareness to make their work environment more safer.
13. Explanation of task specific Safe Work Procedure
Hotels establish the Safe work practices to addressing significance hazards or make them
people capable to face some unwanted conditions. Safety practices are generally in written form
which provide the clear instruction regarding how to perform task which reduce the risk or
provide high efficiency and effectiveness.
TASK 3
1. Explain the relevant WHS information to individual
It is responsibility to all workers to follow all appropriate requirement to communicate
with each other. As example – Every employee wants to safe environment and work procedure.
On time to time communicate with their superior to instances where they or other persons such
as students and visitors to face difficulty regarding to health and safety information.
2. Provide current WHS information which is accessible to staff
The WHS information accessible for workers, contactors and for others who can related
to health and safety information with the help of
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 Accessing online resources like WHS internet site and safe work site.
 Discuss with their senior, superiors as well as Workplace Advisory of committee
 Taken Meetings
3. Monitor adherence to organizational WHS procedures
The Procedure of WHS at organisation consider as operational procedure where is need
to take steps and apply with the WHS rules and protocols. In the detail operational procedure
define as specific management of several risk areas and there are applied to safety system as per
organisation.
4. Ongoing Compliances with safe work practices
Health and safety act introduced in 1974 and discuss about workplace health and safety to
protect their employees, Customers, contractors and other people to companion with premises,
work place or services. In each organisation employee can keep eye on their duties regarding to
act and any changes.
5. Take prompt action to address non – compliances
If employees have a clause regarding to disciplinary policy for dealing with
insubordination
6. Monitor effectiveness on regular basis of WHS practices
To conduct WHS practices need to monitor day to day activities which can help to
manage the health, safety and security of personnel. It will help to provide security to their
workers and healthy environment regarding to work. If worker see any type problem in their
organization that time contact to their superior and approach to do well in appropriate manner.
7.Coordinate the operation of all the consultative process
There is need to consultant with worker on time to time and take feedback about work
place. Time to time conduct operational activities to and consider on consultative process in two
way like communicate with each other about WHS matters, listen about their concerns and take
appropriate steps. Seek and share views of employees and all reliable information share with
their employers.
8. Provide opportunity for staff members to contribute their opinion
When consider on consultative process that time provide opportunity to staff members
regarding to WHS to take their reviews on current and future WHS management practices. In
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present time consider many variables which can discuss about current practices. Management
practices how can conduct situation and how to work in particular environment and help to
management practices. If there are identifying any problem so it will improve for future
management practices.
9. Resolve or refer issues raised through WHS consultation to the appropriate person
In reference to communicate with those person and employees who can understand WHS
environment so discuss with about environment. That time of employee told about any problems
and issues related to WHS so it will be solved on time. There are see discrimination between
among employees so try to remove it.
10. Provide timely staff and own feedback on WHS management practices
Every organisation has been prepared a committee for monitor activities of WHS. The
particular person monitor and control activities in appropriate manner. When any employee have
any problem that time contact to that person and give their views and feedback on time. Many
times company also collect feedback from staff members and provide response on their
application.
11. Coordinate scheduled hazard identification activities, ensuring hazards are identified at times
designated by legislation
There is coordinated scheduled hazard identification to assure about through designated
legislation because these are become important part of an organization and provide all
appropriate information which is related to hazards and become reason to unsafely.
12. Identify any hazards on an ongoing basis during own day-to-day workplace operations
On day to day operations at work place identify different types of hazards like old
equipment, water supply, electricity connection and so on. These are become reason to accident
so company has to aware for their employees and time to time check all activities which is
related to health of employees.
13. Reports of hazards by other workers, and coordinate and participate in risk assessments
After monitor routine activities collect all data that time all workers give their different
reaction because it will related to their health. There is need to coordinate and participate with
risk assessment. The responsible person take initiative regarding to risk assessment and control
activities.
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14. Execute risk control methods or refer to appropriate person if control is outside scope of
responsibility
There is need to control risk after apply appropriate methods when control is outside
scope of responsibility. These methods are provide training to their employees and time to time
take feedback regarding their problems and understand business operations. There is required to
control external scope of responsibility.
15. Effectiveness of control measures, promptly identify the inadequacy
The committee time to time monitor of different activities related to risk control and
recognise those problems which become reason of inadequacies and it will hand out to
responsible person. The particular person arrange everything in effective manner.
16. Identify WHS training needs based on regular staff fulfilling training needs
When employer has been identified day to day activities after then provide training to
their employees regarding WHS. There is need to maintain work place in effective manner and
any employee can not fell low due to their work so there is required to motivate them and assure
about their work.
17. Monitor effectiveness of training and make required adjustments
Training will help the employees to complete their task in systematic way and also get
the benefits because it will reduce the risk in the workplace. Manager of the company need to
analyse the requirement and then provide training according to it. Which help the hotel to
increase their service in order to satisfy the customer's desire and wants.
18. WHS records and reports accurately and legibly and store according to organisational and
legal requirements
According to WHO, organization have to maintain all the records in systematic way
which fulfil all the legal requirement. Hotel La place have to keep their records which can easily
retrieve and transfer to another one as per the requirement. Organization keep individual record
regarding health and safety. Copy of health and safety code with company name, list of policies,
risk assessment and copy of this.
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19. Use data and reports to provide reliable and timely input into the management of workplace
health, safety and security
With the help of reliable data and report which contain various information which help
the management to build their strategy regarding health ans safety. With the help of report,
health and safety manager can analyse the risk and develop policies to minimise it.
20. Reduce the use of printed materials and maximise electronic transmission and filing of all
documents to reduce waste
Reduce the use of paper will save the money which helps in minimising the cost and
efforts to maintain for the longer duration. It will reduce the waste and maximise the use of
electronic database to store data. Using electric form of saving data will helps in storing &
handling, environmental friendly and reduce the cost.
CONCLUSION
From the above discussion, it has been analysis that workplace health & safety is
importance for the organization. Where they implement for the workers safety and it will be done
through various induction program. Manager of the company provide training to make people
aware about their safety and prevent the injuries, accidents and other hazardous impacts.
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