Hospitality Industry Research Studies

The provided assignment is a compilation of various research studies related to the hospitality industry. It includes articles from reputable sources such as International Journal of Contemporary Hospitality Management, Cornell Hospitality Quarterly, and Tourism Management. The studies cover topics like employee dissatisfaction and turnover crises, customer loyalty, and sustainability in the industry. Additionally, it discusses the influence of transformational leadership on employee creativity, service climate, and job complexity. The summary also mentions a review of internship programs' impact on students' career development and an exploratory study on competencies required for co-creating memorable customer experiences.

Hospitality Industry

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 The analysis of the structure of current scale, scope and diversity of hospitality industry...1
1.2 Organizational structure of different hospitality industries .................................................3
1.3 The role of hospitality related organizations and professional bodies in the hospitality
industry........................................................................................................................................3
TASK 2............................................................................................................................................4
2.1 Assess the staffing requirements of different hospitality businesses....................................4
2.2 Role and responsibility and qualification of hospitality staff...............................................5
TASK 3............................................................................................................................................6
3.1 An analysis of operational, managerial and legislative issues..............................................6
3.2 A discussion of the current image of the industry.................................................................7
TASK 4............................................................................................................................................7
4.1 Predicted future trends and development in hospitality sector.............................................7
4.2 Impact analysis of those predicted trends and developments...............................................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
In today present day world Hospitality industry assumes most basic part which helps I
producing incomes for financial aspects for different nations. It can likewise consider as the real
autonomous segment also. The essential motivation behind Hospitality firm is to give superb
merchandise and ventures to their potential purchasers with a specific end goal to picking up
benefit and income. Hospitality segment includes extent of different other little segments in it
like little and enormous inn ventures, bars, eateries and business associations. It is the most
fundamental part which contributes a tremendous sum in creating monetary state of any nation.
Holiday Inn is the world's biggest lodging industry, who bargains in extravagance products and
ventures are give most agreeable settlement offices to their customers to fulfilling their
necessities and needs. Lodging ventures are connected with Hospitality divisions in regard of
guaranteeing their clients about well-being and security (Nyheim and Connolly, 2011). The
chosen firm is constantly centred around procuring very much rumoured and instructed
individuals in their firm keeping in mind the end goal to giving most agreeable administrations to
their potential purchasers who are eager to exploiting offered administrations of firm.
TASK 1
1.1 The analysis of the structure of current scale, scope and diversity of hospitality industry
Accommodation can be considered as the world's biggest industry over the world who
contributes a tremendous sum in upgrading the monetary state of any nation or country.
Hospitality Industry in UK was positioned as world's fourth biggest it has likewise a positive
effect on society and culture of nation. Vast number of individuals is utilized in this division; the
real extent of this segment is to increase colossal among through giving gainful items and
administrations according to the necessities of clients. Hospitality part includes distinctive
organizations like nourishment, settlement, refreshment, bars, contract providing food, bars,
clubs and so forth.
Scope:
The extent of Hospitality firm contains an assortment of business which helps in giving
administrations and offices, for example, sustenance, convenience, drink, diversion, gaming,
transportation, well being and security. The term of cordiality is enormous idea and end up
acknowledged throughout the years and can be considered as a non specific word, which is
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centred around portraying the prosperity of different administrations and offices that are
identified with voyagers and visitor. In the present current period expansive number of
individuals are going for spend their get-away at different places according to their own
particular decisions and intrigue. The present research depends on Hospitality sector which is
centred around giving high caliber and best administrations to their potential purchasers keeping
in mind the end goal to fulfilling their necessities and needs. The extension and decent variety of
Hospitality industry is a major idea which incorporates an assortment of openings for work, parts
and business conceivable outcomes that reason prosperity of society and its People (Slåtten and
Mehmetoglu, 2011).
Scale:
A systematic view will make on introduce scale, extension and assorted variety of
accommodation firm n regard of giving an appropriate comprehension about this point. The
significant scale includes in Hospitality part is eateries, clubs, bars, bars, lodging, provides food,
excitement, occasion administration and gaming and so forth this all areas are help full in
producing immense benefit through giving useful hardware and administrations to their potential
purchasers who are eager to exploiting offered administrations of firm. The significant extent of
cordiality segment is to creating gigantic sum of benefit so as to contributing a tremendous sum
in social welfare and enhancing financial state of any developing industry or firm and
additionally nation.
Diversity:
Hospitality Industry is expanded in enormous zone, in this assortment of areas are
connected with each other, only to fulfil the essential needs and prerequisite of individuals and
society. In this the organizations which are having financial foundation are engaged with this. It
is wide and differing industry through which different individuals know about its offices and
administrations that are offered by the firm to their purchasers. Lodging Holiday Inn is centred
around rendering best and gainful administrations to their clients and customers with a specific
end goal to fulfilling their requirements and needs. Their significant object is to win gigantic
measure of benefit through giving administrations and items as the necessities of clients. The
lodging firm is connected with different divisions that are more viable in giving quick and fast
administrations to their clients so as to manage them for long time. In this division there is an
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extensive variety of occupations in the Hospitality firm as a result of its popularity and need to
make the work or assignment more sensible in nature (Verma, Stock and McCarthy, 2012).
1.2 Organizational structure of different hospitality industries
Authoritative structure goes about as a connection between different offices and the
general population of an association. There are diverse arrangement of hierarchical structure in
various associations. There are principally three sorts of hierarchical structure, a few associations
have tall structure, some are having level structures and some are utilizing lattice structure,
which are portrayed as under:
Tall Structure:
Expansive ventures, for example, lodgings mostly have tall associations structure as they
have distinctive levels of working staffs positioning from chiefs to labourers. In this sort of
structure there are different level of chain of command. In these association designated chiefs on
various level who has a little traverse of control and the administrators are in charge of all the
errand which are performed by the gathering individuals.
Flat Structure:
while in a little eatery a proprietor can be the supervisor and the culinary expert also and
it simple to deal with his work, that why level hierarchical structure is for the most part found in
little businesses. The authoritative is additionally partitioned in two unique parts one as the front
of the house and alternate as the back of the house. The offices like sustenance and refreshments,
settlement, gathering and banqueting and so on are incorporated into the front of the house part
though the offices like fund, nourishment arrangement zones, and the territories not seen by the
visitor are incorporated into the back of the house part. In this sort of structure there isn't any
association of centre level as every movement are taken care of by higher expert and they are in
charge of all assignment that are help at work put (He, Li and Keung Lai, 2011).
1.3 The role of hospitality related organizations and professional bodies in the hospitality
industry
Professional bodies' assumes most fundamental part in accommodation segment all
together for improving development and advancement of individuals and also firm. In this
segment such a large number of expert bodies are included, some are portrays as under:
British Hospitality Association: This segment is for the most part worried about the eatery, inn,
cabin and providing food organizations. This can be considered as the private affiliation. The
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British Hospitality affiliation represents to these associations more than 100 years. This divisions
work in fife distinctive zones keeping in mind the end goal to creating of eateries, inn, cabin,
transport and providing food. This kind of firm are for the most part centred around magnificent
laws and control for making a sheltered and secure workplace for their representatives who are
putting their huge endeavours for upgrading development and achievement of firm(Wang, Tsai
and Tsai, 2014).
Economy: In this aggressive world the essential motivation behind every association is to
acquire benefit and income through giving best and most reasonable administrations to their
clients. The British cordiality industry builds up a powerful domain where the accommodation
firm can have an approach to support development and achievement.
Employment: The Hospitality division are mostly worry on employing accomplished and
gifted individuals in their firm, keeping in mind the end goal to giving gainful items are
administrations to their clients. English cordiality affiliation is fundamentally centred around
giving preparing and training to every person who are a piece of firm in regard of overcome any
issues among accessible aptitudes, capacity and the real prerequisites of Hospitality Sector
Smart Regulation: The British Hospitality part is additionally useful; in giving
appropriate direction to government bodies in regard of diminishing the effect of expensive
control. This is most huge data that is necessities to give at national and in addition Domestic
level (Kandampully, Zhang and Bilgihan, 2015).
TASK 2
2.1 Assess the staffing requirements of different hospitality businesses
Each company have suitable number of workers so that all activities and tasks can be
carried out properly. Suitable products and services are delivered by Holiday Inn to public in
respect to their taste and preferences. This helps firm to maintain its position and reputation in
market in respect to their rival firms. Hospitality industry is very crucial which defines that each
organization has to recruit skilled workers so that they can provide quality services and things
which are provided to people in appropriate manner. Thus as a result they recruit qualified and
talented staff members in posts of housekeeping and food services so that they can deliver
effective service to all people.
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Holiday Inn organize suitable training and development programmes so that they can
deliver good services to all people. Through skilled staff they can manage all the activities and
task in a suitable and appropriate manner. This helps Holiday Inn to easily communicate with
various guests as they recruit educated and qualified applicants. Thus they can solve pall issues
and problems of clients. Easily deliver good which are of adequate quality and services to all
people. Through this it not only attracts new customers but it can also maintain brand loyalty in
the firm. Thus they can easily retain more customers in long run. Hence as a result the can easily
create good reputation and image in the market. Thus it can easily expand their tasks in variolous
parts of country (AlBattat and Som, 2013).
2.2 Role and responsibility and qualification of hospitality staff
Hospitality sector recruits and select competent staff members so that they can manage
all activities and operations in the long run. Management of Holiday Inn select workers
according to skill and capability of various people. Thus all workers can easily perform all
activities and operations in an effective and efficient manner. Through this they can easily
perform all activities and tasks in proper and effective manner.
Roles and responsibilities of staff in hospitality:
There are various duties and function of staff members of Holiday Inn, so that
subordinates perform activities and tasks in a better manner. Role and responsibility of staff
members are:
 Hospitality staff can have full records related to all activities and tasks which is
performed in the business. Thus as a result they can easily manage all activities and
operations in the business.
 They can create report so that they can determine the expenses and profits of the
company. Hence as a result they can easily have knowledge about the various facilities.
 They can create a register so that they can have full knowledge related to all bookings.
Through this they can provide all services in proper time to all users. Thus as a result they
can easily increase the level of efficiency.
 They can give training to the staff members so that they can perform better. They can also create a status report so that they can have knowledge of performance of
workers.
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Qualification: MBA in Finance and hospitality are required for accountant and for house
keeping position. Besides this, various other degree courses also makes eligible for job which are
degree in hospitality and nursing (Chen and Shen, 2012).
TASK 3
3.1 An analysis of operational, managerial and legislative issues
Issues that emerge in hospitality industry are uncertain, for resolving this, organisation
execute numerous decision. Hence, here are discussed major emerged decision mentioned here:
OPERATIONAL ISSUES
Numerous issues emerge while implying, managing and undertaking numerous
operations in business. Here are mentioned some issues raised in the operations: Labour Scarcity: Labour management and human resources power is fundamental
challenges faced by an organisation that include global society of hospitality consultants
and accomplishment need of their demands and requirements. Lack of training and
development, proper management or deprivation of their demand fulfilment can lead to
these issue.
Legislative issues: It can include workplace based over-costing or capital expenses while
managing operation. Holiday Inn need to adopt innovative techniques and digital methods in
operations and servicing which can emphasise their efficiency reducing cost expense. It can
help in increasing revenues and manage benefit as well.
MANAGERIAL ISSUES Short-lived event effect: These influence activities of company by entire administration
of occasion that may influence demands and need of service user of Holiday Inn. Increased Competition: Lack of skill management can is one fundamental issue need to
manage by Holiday Inn as market has strong rivals giving competition.
LEGISLATIVE ISSUES
Numerous legal issues have to face by business such as complying employment laws,
management policies of corporate etc. along with hygiene management in their hotel, Holiday
Inn (Jones, Hillier and Comfort, 2016).
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3.2 A discussion of the current image of the industry
In the last decades, industry of hospitality has witnessed important changes as well as it
has influence the giver as well as the person consider in this domain. Starting of civilization, only
the powerful as well as rich had a resources which are considered in tourism sector. In 1841,
Thomas Cook had adopt this opportunity to commercialize the leisure as well as travel time. In
today's times, hospitality is a main contributor within business as well as rising at a very fast
speed. Generally, before tourism as well as travel was commercialize, it give use to sell nights
beds and it is how enterprise operate.
Image of the hospitality domain has fully change within the years as well as these days
are consider as one major contributor within service domain. It is an very fast growing business
which are workers HR and boosting the growth of economy within nations. Their are various
multinational provider of services who are running in several continents while giving higher
product quality and customer satisfaction.
It is very typical for multinational organisation for managing resources in various
countries where environment is continuously changing. In present times, problems which are
already their should have to effectively managed so they can maintain overall productivity. At a
conclusion, it is rightly said that companies image require to improve their present level so they
can further grow as well as expand their business. It is also concentrating on customers and
marketing services which will allow in making sure that every task is accompl8ished in a given
period of time (Hertog, Gallouj and Segers, 2011).
TASK 4
4.1 Predicted future trends and development in hospitality sector
In present business environment, hotel industry is a one of growing sector in the whole
world and food are associated to it. So that, both are play very important role in hospitality
industry growth. Future trends in both sector are explain as follows:
The hotel sector of the hospitality industry: As per future prediction of hospitality sector,
quality of services those are deliver by organisation. The main objectives of hotel sever better
quality services to front of customers that increase their satisfaction as well as loyalty toward
firm. Basic aim of hotel sector is offer effectively as well as most advance goods, services as per
buyer needs, demand. In present time, technology has very important because it reduce human
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efforts to completing task effectively so that hotel sector has also implemented latest techniques
at their work place to that they are capable to offer high quality services to their consumer
effectively and achieve predetermine goals in limited period of time. Buyers demand has change
time to time so that company has to focus on needs because it can not be change easily. Through
this, organisation are capable to achieve future goals and objectives in limited time period.
Food and beverage management: Administration of foods and beverages play
important role at work place through this hospitality sector has get boom in their growth. They
are develop action of plan in which consider quality of food, cleanliness, hygiene, service
provider behaviour and many other through this firm are able to achieve goals and objectives in
limited period of time appropriately. They receive feedback from their clients and improve
quality of services accordingly thus help to build customer’s satisfaction and brand image at
market place (Bharwani and Jauhari, 2013).
4.2 Impact analysis of those predicted trends and developments
Several kind of hotel has work in hospitality sector like heritage hotel and improve their won
future trends by innovating their work activities as well as hotel facilities. Some of the new
feature which are affected hotel industry are detail as follows:
 It is important to implemented loyalty program at their work place so that clients are
become loyal toward particular place and organisation can get higher profitability in
reason time also.
 Company want to focus on hotel inside facilities which are create more attention of large
number of individuals toward their product and services.
 Smart hotel has focus on technologies and quality of services or facilities for this
organisation has invest lots of fund to implemented latest engineering science at hotel.
Through this guest has feel rich experience of services resulted get higher customers and
profits. Company has quality of services and consider to achieve economic of scale which help to
produce cheap product as compare to competitors at market place. Through this, services
should be convenient as per buyer requirement.
Food as well as beverages in hospitality sector: In modern era, all division of foods and
beverages needed to be change in order to reach future trends in given time frame. Management
of firm has get feedback from their clients by valuable consumer related to food taste, quality,
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improvement if any and many more accordingly implemented change at work place. Through
this able to get long run sustainability at market place ( Cook, Hsu and Marqua, 2014).
CONCLUSION
Hospitality Industry is a rapidly growing industry and it becomes even more important
for organisations to take care of various aspects Hospitality associations are centred around
giving high caliber and tasteful administrations to their potential purchasers so as to fulfilling
their necessities and needs. The essential reason for friendliness firm is to give great products
and ventures to their potential purchasers keeping in mind the end goal to picking up benefit and
income. Accommodation area includes range of different other little parts in it like little and in
addition enormous inn enterprises, bars, eateries and business associations. It is the most basic
part which contributes a colossal sum in creating financial state of any nation. It is required for
every business association to take after the principles and enactment which are made by
government and its bodies. These laws are useful in successfully complete the all business
exercises in right way.
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REFERENCES
Books and Journals
Walker, J. R. and Walker, J. T., 2016. Introduction to hospitality management. Prentice Hall.
Nyheim, P. and Connolly, D., 2011. Technology strategies for the hospitality industry. Prentice
Hall Press.
Slåtten, T. and Mehmetoglu, M., 2011. Antecedents and effects of engaged frontline employees:
A study from the hospitality industry. Managing Service Quality: An International
Journal. 1(1). pp.88-107.
Verma, R., Stock, D. and McCarthy, L., 2012. Customer preferences for online, social media,
and mobile innovations in the hospitality industry. Cornell Hospitality Quarterly. 53(3).
pp.183-186.
He, Y., Li, W. and Keung Lai, K., 2011. Service climate, employee commitment and customer
satisfaction: evidence from the hospitality industry in China. International Journal of
Contemporary Hospitality Management. 23(5). pp.592-607.
Wang, C. J., Tsai, H. T. and Tsai, M.T., 2014. Linking transformational leadership and employee
creativity in the hospitality industry: The influences of creative role identity, creative
self-efficacy, and job complexity. Tourism Management. 40. pp.79-89.
Kandampully, J., Zhang, T. and Bilgihan, A., 2015. Customer loyalty: a review and future
directions with a special focus on the hospitality industry. International Journal of
Contemporary Hospitality Management. 27(3). pp.379-414.
AlBattat, A. R. S. and Som, A. P. M., 2013. Employee dissatisfaction and turnover crises in the
Malaysian hospitality industry. International Journal of Business and Management.
8(5). p.62.
Chen, T. L. and Shen, C. C., 2012. Today's intern, tomorrow's practitioner?—The influence of
internship programmes on students' career development in the Hospitality Industry.
Journal of Hospitality, Leisure, Sport & Tourism Education. 11(1). pp.29-40.
Jones, P., Hillier, D. and Comfort, D., 2016. Sustainability in the hospitality industry: Some
personal reflections on corporate challenges and research agendas. International
Journal of Contemporary Hospitality Management. 28(1). pp.36-67.
Hertog, P. D., Gallouj, F. and Segers, J., 2011. Measuring innovation in a ‘low-tech’service
industry: the case of the Dutch hospitality industry. The Service Industries Journal.
31(9). pp.1429-1449.
Bharwani, S. and Jauhari, V., 2013. An exploratory study of competencies required to co-create
memorable customer experiences in the hospitality industry. International Journal of
Contemporary Hospitality Management. 25(6). pp.823-843.
Cook, R. A., Hsu, C. H. and Marqua, J. J., 2014. Tourism: the business of hospitality and travel.
Boston, MA: Pearson.
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