Hospitality Industry Assignment - Marriott hotel

HOTEL CHAIN RECRUITMENT FOR SKILLS
INTRODUCTION
Hospitality industry is a wider concept which involves fields of service industry such as lodging, theme
parks, cuisine line, travelling and additional fields within tourism industry as well. It renders services of
food, drinks as well as accommodation along with entertainment and leisure workers in hospitality
industry. This report is based on Marriott hotel which is a hospitality industry and was founded in 1927
by J. Williard Marriott. It has headquarters in Bethesda and has hotels and resorts as its products. It
includes current structure, scope and size of Marriott hotel along with current and anticipated skills that
are required in Marriott hotel.
Types of services they offer: Marriott offer different types of services which are mentioned below.
Types of hotel
services
Hotel brands under Targeted markets
Luxury BVLGARI, The Ritz Carlton,
JW Marriott
There main focus is on exceptionally rich people.
Life style/ Collection Edition, Renaissance hotels,
Autograph collection hotels,
Moxy hotels
They usually target tourists who have high or medium
budget.
Signature Marriott hotels, Delta hotels
and resorts
They target family vacation and executives of business.
They also offer various services within hotel which includes business centre, non-smoking rooms, exchange of
currency, boxes for safe deposits and many more to give satisfaction to their customers while stay. Products they
offer:
Title of product Sub products offered
Marriott bed Frameworks bed and bedding set, Foam Mattresses, etc.
Pillows Pillow protector, euro pillow, etc.
Lifestyle Red teardrop, one cup coffee brewer, etc.
Besides this they also provide amenities of 5-star hotel, boxes for safety purpose, helicopter facility and many more
services to experience a luxurious stay to tourists.
◦ OPERATIONAL AND FUNCTIONAL
DIFFERENT TYPES OF BUSINESS WITHIN MARRIOTT
Marriott is a global brand in hospitality industry which served worldwide area. They have different types
of business within Marriott hotel. They also follow various segments of products and services which are
discussed below.
Types of business within Marriott: There are various types of business which run within this hotel that
are divided into segments which are discussed below.
Food and beverages: It is a business in which they delvers meals, beverages and snacks for clients to
consume within or outside hotel. Restaurant being a part of Marriott hotel, it delivers services that give
enhancement to customers by giving them delicious food and luxurious services.
Travel and tourism: This business within a hotel industry helps people to move from place to place. In
Marriott hotel, they provide buses, cabs etc. to tourists for them to visit different places. It aims to make
people travel which will also increase profits for hotel as well.
Lodging: It means to accommodate for a longer duration or a place where they can sleep for one or more
than nights. Marriott hotel provides a place for tourists to sleep overnight.
CONTRIBUTION
Operations and functional management plays a major role in a department which converts labour and
materials into services and goods as soon as possible to earn profits and increase productivity. Four
departments are most important hotel departments which are responsible for daily operations of Marriott
hotel:
Housekeeping department: This department is responsible managing rooms of guest and maintaining
cleanliness and hygiene of public areas which are there in a hotel. Moreover, it also means keeping up to
the house. There should be a close relation among housekeeping and front office both for keeping update
of information and details about rooms for guests.
Food and beverage service department: It is one of main departments in Marriott hotel. It delivers
services of meals, snacks and beverages in a kind way to tourists and visitors as per their requirements.
They render best services of drinks and food which includes a coffee shop, lounges, restaurants, etc.
Food production/kitchen department: This department is essential in Marriott hotel. It is a closed area
which have skilful chefs and equipment’s, utensils and tools that are required for preparing food items
according to orders of guests. They prepare food according to menu of hotel. They coordinate with other
departments also which are sales &marketing, Personal & human resources, Account& finance, security
and Purchase & stores.
Hotels are treated as an economic component for any community. In local areas Marriott hotel will give incentives
so that they can stimulate development of hotel. These incentives are in a form of tax breaks and assistance with
financing. Marriott has contributed to local, national and international economies which are been discussed below.
At local economy: Marriott hotel has created employment which lead to increase in revenue generation of local
economy. Direct opportunities for job is being given to local people for various job roles such as guides, travel
consultants in hotel and many more. They also create instance in food production and agriculture sector. This has
contributed approximately in development of infrastructure of local areas.
National Economy: Government is generating revenue from Marriott hotel as tourists spend a lot money for
travelling plans these days. Apart from this income is also earned from services of Marriott hotel like guiding them
to places of interest etc. Tourists coming to hotels also spend on medicines, clothes and other basic needs which
made an increment in GDP by approximately 12.5 %.
International: This is most contribution for international economy by Marriott hotel is in Foreign exchange earnings
and Foreign direct investment. Visitors who come from foreign countries carry a certain amount of money with them
which they exchange in that specific country.