Managing Accommodation Services

Managing Accommodation Services

Table of Contents

INTRODUCTION
Accommodation management is a service where establishments offers accommodation
and these are managed in proper manner. This reflects that such type of organisations are well
managed so that there are standards for cleanliness, maintenance, budgets which are effectively
implemented. The staff in well trained in proper manner. There is need for effective management
of accommodation in both private as well as public sector. These services are needed in
conference events, government home care, housing associations, hospitals, etc. The organisation
considered within this report is Marriott International. This hotel organisation was found by J.W.
Marriott and Alice sheets Marriott. This is one of the largest hotel organisation of the world. This
report includes Scale and size of accommodation services, Different forms of ownership role
grading, classification systems and online review sites of this organisation. This report also tells
about the front office functions, Key roles in the housekeeping department and Need of
scheduling maintenance or repair work. This report will help in increasing knowledge about
various aspects of managing services within hotel industry.
TASK 1
P1 Scale and size of accommodation services in hospitality industry
It is very important for hospitality industry to identify their size as well as scale of their
accommodation services (Common, Flynn and Mellon, 2016). This assist them to manage work
and activities in an appropriate manner for attainment of positive outcomes. They are described
below:
Budget hotels- It is defined as hotel which provide bed as well as breakfast along with
offering amenities and facilities to their guests and visitors. These types of hotels focus on catering
need of business traveller as they need place to sleep and not interested in losing their budget for
travelling. It provide limited services to their guests which does not have restaurant as they serve
breakfast only.
Full service properties- In this they offer different types of services that is included in
price. This cover cost which are occurred in food, bar, meal including breakfast, lunch, dinner, spa,
room service and others. Marriott Hotel provide full service to their guests where they required
more number of staff to assist their visitors with luxury facilities including Wi-Fi, television
connection and others.

Resort hotels- Such hotels are situated in mountains, hills, island, exotic locations which is
usually far from city area. These are large in size which provide different services to their guest and
visitors. It mainly offer sailing, golf, recreational facilities, hiking, sports such as tennis, swimming
and so on. The main aim of resorts hotel is to create memorable experience for their visitors so that
they would visit it again. There are many resorts who open on seasonable basis so that guests can
enjoy.
Basic service- This is defined as most needed or basic service which is required to each and
every visitors and guests (Lewis-Newby and et. al., 2015). It includes drink, food, lodging,
transportation, staff, housekeeping and others. The respective organisation should focus on
providing all basic service to people whenever they are coming to stay at their premises.
Luxury hotel – These are hotels which provide luxurious services. These are generally those hotels
which provide 5 star or 7 star services. They charge lot of money and these services are used by big
businessman or celebrities. They provide pool services, spa, buffet, gym, game courts, gardens,
banquet halls, etc.
Mid range hotel – These are those hotels that can be affordable by middle income people. These
provide the basic facilities of accommodation alongwith good food. These do not provide any
luxurious facility like personal assistance or game courts.
Budget hotel - These are cheapest hotels and they provide just basic facility of bedding and
washrooms. These are used by people who cannot afford expensive hotels.