The Hospitality Experience

Running Head: HOSPITALITY INNOVATION
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The Hospitality Experience
Service innovation in Hospitality Experiences
(Student details :)
3/24/2019

Hospitality Innovation
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Contents
The Hospitality Experience........................................................................................................2
Introduction................................................................................................................................2
Importance of Physical Environment (Servicescape) in Hospitality Experiences.....................2
Importance of People including customers and staff in Hospitality Experiences......................3
Conclusion..................................................................................................................................4
References..................................................................................................................................5

Hospitality Innovation
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The Hospitality Experience
Introduction
The discussion is all about creating an innovative hospitality experience with the help of
important strategies which are based on innovation in hospitality industry. In this context,
innovation within the hotel industry is essential as it has the capability to renovate the
hospitality industry positively. During the past years, inventions within the hospitality
industry have advanced at a quick moving pace (Bowie et al., 2016). Besides, hospitality
related service providers are attempting their best for keeping up with the rapid changes and
hence new technological innovations have helped the hospitality industry to grow more
(Nieves & Segarra Cipres, 2015). Hence, this paper has chosen two of such innovative
hospitality factors as physical environment and people so as to explain importance of the both
while creating memorable as well as unique hospitality experiences.
Importance of Physical Environment (Servicescape) in Hospitality
Experiences
In this context, physical environment of hospitality industry is critical factor while creating
memorable hospitality experiences for the guests. At the same time, it is an important factor
while keeping employees satisfied within today’s hospitality business (Plangpramool et al.,
2015). Hence, through keeping workforces satisfied with the help of great physical
environment any hospitality firm can offer unique experiences for their guests. In this era,
hospitality workplaces should be diverse, different by constantly changing and evolving for
good. Besides, physical environment influences how staffs within a hospitality business firm
perform tasks, interact, as well as be leading (Bitner, 2017). In addition, physical
environment being an important aspect of the workplace environment own direct impact on
the human sense of experience (Bowie et al., 2016). Hence, over the last decade this factor
has subtly evolved interpersonal interactions as well as productivity of the hospitality staff
which ultimately helps in creating memorable experiences for the hospitality guests. For an
example, ambient features within office environments like proper lighting, existence of
windows, temperature, and free air movements always suggest that such elements of the