Employee Retention Challenges in H&M Hennes & Mauritz UK Ltd
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This report discusses the key challenges of employee retention faced by H&M Hennes & Mauritz UK Ltd in the hospitality management function. It also provides solutions and practical implementation strategies to overcome these challenges.
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HOSPITALITY MANAGEMENT
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TABLE OF CONTENTS INTRODUCTION...........................................................................................................................3 TASK 1............................................................................................................................................3 Key challenge of company..........................................................................................................3 TASK 2............................................................................................................................................5 Solution........................................................................................................................................5 TASK 3............................................................................................................................................8 H&M Hennes and Mauritz UK Ltd could practically implement solution.................................8 CONCLUSION................................................................................................................................9 REFERENCES..............................................................................................................................10
INTRODUCTION Hospitality management is all about managing the operations of hospitality organisation. This report is based on the case study of H&M Hennes & Mauritz UK Ltd. In respect to its hospitality management. Company initiated its operations in the year 1979. This report would analysis the different aspects related to the hospitality management of organisation. Henceforth, report would emphasis on any key challenge the organisation is currently facing as a part of the hospitality management. This report would also emphasis on the effective solution to face such a problem. Furthermore, practical implication of the solution would also analyse in this report. TASK 1 Key challenge of company Human resources are one of the major resource company is associated with as a part of thehospitalitymanagementfunction.Humanresourcespersonallyinvolvedintheentire hospitality management functions operated at the organisation. In recent times H&M Hennes & Mauritz UK Ltd has faced many challenges as a part of the hospitality management function. Apart from much other challenge company has faced employee retention as a huge challenge. Employee retention causes too many further issues associated with the challenge. Employee retention challenge Employee retention is all about facing issues in sustaining human resources associated with the organisation. Apart from other challenges retention of employees at the H&M Hennes & Mauritz UK Ltd has becomes one of the massive challenge company is facing currently. Most of the time employee retention issue is a consequence of the poor leadership at the organisation. Leadership play an important role in establishing a proper work culture at the organisation. Due to bad leadership practices like not solving employee issues on time and many other becomes the reason behind the organisation facing high employee turnover rate (Pittino and et.al., 2016). In case the company could not sustain its human resources than it directly hit on the efficiencies of the company’s services. Hospitality is a service sector which immensely depends upon the quality of services the organisation caters to its customers. Employee retention issue also indicate
that the employees at the company are facing bad and unethical treatment which has suffered into low employee satisfaction from the job. Many times the entire culture of the company is negative. Inappropriate leadership of company is also a reason behind the ineffective work culture at the organisation. Due to inappropriate work culture at the organisation employees of company do not get proper support from the management and leadership in respect to fulfilling the individual duty of employee. Factors led to employee retention challenge at the organisation Many factors work behind the company facing the challenge in retaining its human resources. All the factors play a crucial role in behind the creation of this challenge. Tight work schedule:Tight working schedules involve long working hours that causes to many challenges for employees at job. Long working hours requires employees to work overtime to meet the responsibilities of designated position in organisation. H&M Hennes & Mauritz UK Ltd is facing the challenge of employee retention and this is one of the major reasons behind the organisation facing this challenge (Holtom and Darabi, 2018). Tight working schedules reduce the employee satisfaction from the respective jobs at organisation. Tight work schedules create hustle at the work place as the employees do not get proper rest. Low employee well being:Employee well being is one of the major factor that support the job satisfaction of employee’s part of the organisation. This is also one of the major reasons behind the employees leaving their jobs at any specific organization. Well being is all about improving the feasibility for employees at work place so they can get ease in doing their jobs. Low employee well being is possibly the reason behind the employee retention challenge at the H&M Hennes & Mauritz UK Ltd. Inappropriate organisation hierarchy:This is also one of the factor that causes to issues like low employee retention at work place. Organisation hierarchy provides growth opportunities to employees at internal level of company. Due to inappropriate organisation hierarchy employees do not get proper opportunities to grow at the organisation. This is probably the factor that worked behind the low employee retention at the H&M Hennes & Mauritz UK Ltd.
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Unsolved employee issues:Many times employees do not sustain at such organisation where the issues are huge between management and employees. These are possibly the factor that work behind the low employee retention at the organisation (Bibi and et.al., 2017). This is possible that many issues of employees remain unsolved due to less focus of management over solving employee’s issues at work place. Unsolved issues of employees also cause to low employee satisfaction at job. Probably this is the factors that have contributed to the employee retention challenge H&M Hennes & Mauritz UK Ltd is facing at this time. Leadership theories H&M Hennes & Mauritz UK Ltd can follow different leadership theories to face this challenge. The leadership theories can be projected in the following manner. Progressive leadership theory:Progressive leadership theory would allow the company to take the issues of employee seriously./ This leadership theory also suggest to value the human resources associated with the company (Baharin and Hanafi, 2018). Progressive leadership theory would guide company towards creating a proper organisation hierarchy that can allot plenty of growth opportunities to employees. Leadership would also be able to focus on solving employees issues at work place. System Leadership:System leadership is also a crucial leadership theory that can support company in establishing or improving the system of company. This leadership theory gives emphasis on establishing a proper system at the organisation on the basis of the needs and requirements of the organisation. Contingency leadership:This is a crucial leadership theory that can support company in dealing with the challenge of employee retention. This theory would guide company about all such steps that are necessary to deal with the issues of employee retention at work place (Kaur, 2017). This theory guide company towards empowering human resource department in such a way that it can create a proper culture at organisation for managing the human resources at the organisation.
TASK 2 Solution Currently there are H&M (Hennes & Mauritz) UK ltd. is facing very big challenge relating to employee retention. Basically, top-level management of this clothing retail company is not succeeding in retain its various skilled and talented employees within its daily business operations(Wakabi, 2016). There are HRM of company has putted its huge efforts for systematically retaining different employees in the workplace, but human resource management also snot get success in retaining. This challenge its really making very tough situation to this company, because without having a workforce of various effective employees, this company can’t gain appropriate profit in the market place. Of course, the competition within the UK’s clothing retail market is continuously increasing, in which upper management of this company has to find some appropriate solutions to systematically deal with this employee retention challenge. In the series of different solutions, there are upper level management of H&M can choose one solution called; making a comfortable work environment and culture. This is basically one of the best ways or methods to different companies for effectively retaining different employees in the workplace. By adopting this solution, there are top-level management at H&M will definitely able to properly deal with this challenge. Generally, existing management of this retail company should be understood one small thing that, H&M is not only the company that is facing this challenge, because there are lots of other companies and businesses exists in the market place which are facingthissameemployeeretentionchallenge.Inthissituation,makingorcreatinga comfortable work culture is the best solution to those all companies which are suffering from this employee retention issue or challenge. Currently there are lots of effective techniques available to the H&M’ top-level management for creating or making a comfortable work culture. Basically, most people or employees always like to work only in that places of work, where present management has succeeded in making an effective and comfortable work culture (Maduwanthi, 2016). After having an effective and comfortable culture of work in the H&M, existing management of this retail company will be able to take huge work from its various employees.
Generally, while working in the comfortable workplace, employees always be motivated to put their excellent efforts in the daily operations of organisation. In this situation, there are H&M will also able to effectively motivate its various employees in its daily operations by making an effective work culture or environment. In the techniques of making of an effective and comfortable work environment, the communication technique is an excellent technique. Basically, when most people within an organisation has well-developed communication skills, then workplace or work culture of that organisation will be automatically comfortable and effective, so that, upper management H&M need to develop communication skills of its various employees. After developing these skills, employees at H&M will simply understand each other’s emotions by conducting a common interaction. Sometimes, some conflicts also has raised between different employees in the workplace of any company just because of different background of employees. In this situation, top-level management of this retail company need to implement the concept of equality and diversity in its daily operations (Chan, 2019). Basically, there are equality and diversity management promote healthy and comfortable work culture, so that this factor can contribute in solving company’s employee retention challenge as well. In this dynamic and modern world, most businesses are investing very high fund on the development of a healthy and comfortable workplace. In this situation, there are top-level management at H&M also responsible to invest some fund in providing different development and training sessions to its employees, because after participating these sessions employees of H&M will be able to improve their behaviour, and also get motivate to positively act within the different activities of this retail company. For implementing this solution in the workplace, existing management of this company has required to change the employees’ perception as well, because it is very necessary for encouraging various employees to maintain an effectiveness and comfortability in the place work at this retail company. Many times, many employees have negative motivation and mindset as well, so that upper management of this company need to terminate these types of employees from their existing job, because such employees mostly decreases the productivity and performance of a business or venture. By considering these all factors, H&M will be able to make an effective and comfortable work-culture. According to different business experts, most employees very much like to work in a comfortable work culture or environment, so that after having an effective and comfortable
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environment of work, this company will be simply enabled to retail various employees in its daily operations (Wulansari, Meilita and Ganesan, 2020). Currently H&M has a very effective workforce that can enable to this clothing retail business to generate huge revenue in the market. Nowadays, proper employee retention is very necessary task to each and every business, because without retaining employees in the workplace, no business can achieve its decided goals in the decided time period. In the current situation, creating a comfortable place of work is the most appropriate solution to Hennes & Mauritz for systematically retaining its various employees in the place of work. Top-level management of should be taken very quick action towards adopting this solution in its business environment, because retention of talented and skilled employees is very important to the company. The HRM of this clothing retail company has putted its huge efforts for hiring these talented and skilled, and human resource management has provided some specific training sessions also these all employees. In this situation, upper management at Hennes & Mauritz is fully responsible to retail these all employees by making an effective and comfortableworkcultureorenvironment(Boswell,GardnerandWang,2017).Existing management of this company should be understood this small thing that, gaining various talented and skilled employees is not a small task to a business, so that it should put its huge efforts for retaining them in its business environment. TASK 3 H&M Hennes and Mauritz UK Ltd could practically implement solution H&M Hennes and Mauritz are two different companies but works at single platform in order to gain high profitability in their business. Currently, employee retention is one of the major issues that has identified in joint venture companies i.e. H&M Hennes and Mauritz. There are various challenges of employee retention that have determined in Task 2. For example, salary dissatisfaction, high job opportunity, less engagement of employees at the workplace etc. are the major challenges that are currently faced by H&M Hennes and Mauritz. To overcome this issueshasdecided by managementof H&M Hennes and Mauritz to takesome effective managerial practices. Strategies are: Implementation of Herzberg’s equity motivation theory
It is one of the major effective strategy of employee retention and will resolve salary dissatisfaction issues among staff member. This theory comprises two type motivation factors i.e. hygienic factors and motivation factors. Hygienic factor includes good working condition, flexible working hours, vacation, health and insurance policy and others which does not motivate individuals but brings satisfaction in them for the job (Alshmemri, Shahwan-Akl and Maude, 2017). Motivation factor includes equal opportunity in promotion policy, respect, achievement, growth etc. motivates individuals to give best performance at the workplace. Management of the H&M Hennes and Mauritz practices both factors and provides air-conditioning workplace with cleanliness so that individuals can give additional hours except working hours that will maintain wellbeingofstaff.Managementinvolvestaffmemberindecision-makingprocessand encourages them to give best performance at the workplace. Apart from this, human resource managers of H&M Hennes and Mauritzwill try to keep equal balance between output and input by offering reward time to time accordingly individuals’ efforts which they will put at the workplace. Such initiatives will support company to stay motivated it’s staff to give excellent performance in the company. Thus, H&M Hennes and Mauritz will resolve employee retention issue and brings satisfaction in them for the job by keeping fair balance between input and output. 360 Degree Feedback Strategy It is another effective strategy for the H&M Hennes and Mauritz because it will help maintain wellbeing of employees as well as customers. this strategy allows management of the H&MHennesandMauritztocollectreviewsfromemployeesabouttheirissuesand organization’s strategy that makes them feel valuable part for the company. With this strategy management can understand needs and expectation of the employees for their job role and responsibilities. Thus, it become quite easy for the company to keep engage it’s employees in the business activity (Matei and Abrudan, 2016). On the other hand, employees get opportunity to sharetheirissuesdirectlytomanagement.Suchcommunicationcreateshealthyworking environment and encourages employees to give productive performance in the workplace. It is quite obvious when employees have high level of satisfaction that automatically make them dedicated for their job responsibilities and motivates them to achieve all objectives of the company within timeframe.
CONCLUSION It can be concluded that there are upper management at H&M has highly required to take actions towards properly retaining various employees in its business environment. This is really big challenge to this company, so that existing management at company need to quick action towards making an effective and comfortable work culture, because this type of work cultures mostly retains employees in the workplace.
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REFERENCES Books & Journals Alshmemri, M., Shahwan-Akl, L. and Maude, P., 2017. Herzberg’s two-factor theory.Life Science Journal,14(5), pp.12-16. Baharin, N. L. and Hanafi, W. N. W., 2018. Effects of talent management on employee retention: A case study of hospitality industry.Global Business and Management Research.10(3). p.697. Bibi, P. and et.al., 2017. The Impact of Compensation and Promotional Opportunities on EmployeeRetentioninAcademicInstitutions:TheModeratingRoleofWork Environment.International Journal of Economic Perspectives.11(1). Boswell, W. R., Gardner, R. G. and Wang, J., 2017. Is retention necessarily a win? Outcomes of searching and staying.Journal of Vocational Behavior. 98. pp.163-172. Chan, K., 2019.The Impact of Perceived Organisational Support on Employee Retention and Successful Organisation Management. (Doctoral dissertation, UTAR). Holtom, B. C. and Darabi, T., 2018. Job embeddedness theory as a tool for improving employee retention. InPsychology of retention(pp. 95-117). Springer, Cham. Kaur, R., 2017. Employee retention models and factors affecting employees retention in IT companies.International Journal of Business Administration and Management.7(1). pp.161-174. Maduwanthi, L. L. D. N., 2016. Determinants of Employee Retention on Operational Level Workers in Selected Real Estate Company. Matei, M.C. and Abrudan, M.M., 2016. Adapting Herzberg's two factor theory to the cultural context of Romania.Procedia-Social and Behavioral Sciences,221, pp.95-104. Pittino, D. and et.al., 2016. Are high performance work practices really necessary in family SMEs? An analysis of the impact on employee retention.Journal of Family Business Strategy.7(2). pp.75-89. Wakabi, B. M., 2016. Leadership style and staff retention in organizations.International Journal of Science and Research.5(1). pp.412-416. Wulansari, P., Meilita, B. and Ganesan, Y., 2020, February. The Effect of Employee Retention Company to Turnover Intention Employee—Case Study on Head Office Lampung Bank. In3rd Global Conference On Business, Management, and Entrepreneurship. (GCBME 2018)(pp. 236-239). Atlantis Press.