Hospitality Management: Issues, Regulations and Compliance

Running Head: HOSPITALITY MANAGEMENT
HOSPITALITY MANAGEMENT
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1HOSPITALITY MANAGEMENT
Table of Contents
Assessment 1..............................................................................................................................3
Part A.....................................................................................................................................3
1. Equal employment opportunity (EEO)..........................................................................3
2. Anti-discrimination occupational health and workers compensation............................3
3. Workplace relation.........................................................................................................3
4. Legal liability and duty of care of customers.................................................................4
5. Environmental protection...............................................................................................4
6. Local community protection..........................................................................................4
7. Consumer protection......................................................................................................4
8. Responsible service of alcohol.......................................................................................5
9. Responsible conduct of gaming.....................................................................................5
10. Food safety...................................................................................................................5
Assessment 2..............................................................................................................................6
Part B......................................................................................................................................6
1. List of 10 sources of information and ways of keeping up-to-date on issues in the
hospitality industry.............................................................................................................6
2. Importance of staying up to date with the issues in the industry...................................7
3. Main sectors of the hospitality industry.........................................................................7
4. Three other industry sectors close to hospitality industry..............................................7

2HOSPITALITY MANAGEMENT
5. Contribution by hospitality industry for supporting tourism in Australia......................8
6. Three expectations of people working in hospitality.....................................................8
7. Definition of ecotourism...............................................................................................8
Environmental initiatives...................................................................................................8
8. Information required to be shared with colleagues on the front desk of a hotel............9
9. Significance of Responsible Service of Alcohol for individual job roles and
responsibilities....................................................................................................................9
10. Impact of non-compliance with laws and regulations applying to individual work....9
11. Key areas of issues that is a concern in the hospitality industry..................................9
12. Accreditation schemes................................................................................................9
13. Role of employee groups and unions in the hospitality industry...............................10
14. Difference between permanent, part-time and casual employment..........................10
15. Methods of handling double booking........................................................................10
16. Examples of unethical practices in the hospitality industry......................................10
Reference list............................................................................................................................11

3HOSPITALITY MANAGEMENT
Assessment 1
Part A
1. Equal employment opportunity (EEO)
EEO stands for equal opportunities of employment and covers discrimination issues
such as nuisance of employees, bullying and oppression within workplace and hospitality
organisation (Business.qld.gov.au 2018). For example, discrimination of women employees
on the grounds of pregnancy issues that is widespread example of Equal employment
opportunity, which are not given to several employee.
2. Anti-discrimination occupational health and workers compensation
Anti-discrimination and occupational health and safety laws are needed for the
employers as well as for all the workplace members to consult and cooperate within the
management of workplace for protecting the health and safety of the workers
(Business.qld.gov.au 2018). For example, employer may be not be given required sick leave
that is necessary under the laws of occupational health and safety law.
3. Workplace relation
Fair work Act 2009 and other relevant law establish the national standards of
workplace relation. The Australian national workplace relation establishes a safety net of
minimum terms as well as condition of employment provided with a range of workplace
rights and accountabilities (Stacks Law Firm 2018). For example, the employers on the
grounds unfair charges often unfairly dismiss employees within the hospital industry. This
issue may be addressed by the legal grounds of Fair working act.