Managing and Developing People in the Hospitality Industry

Managing and
Developing People in
the Hospitality
Industry

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Demonstrate knowledge and understanding about an individualistic specification and a
job description from any of the management place inside a selected
Hospitality firm...............................................................................................................................1
Job description for a Sales Executive..........................................................................................1
Person Specification....................................................................................................................2
Designing a Job Advert in a localized newspaper for any of the Hospitality place from
a selected Hospitality firm..............................................................................................................3
Job Advertisement for a Sales Executive....................................................................................3
Creating a set of interview questions, for the management place you have written a
Job description and a person specification under the above question............................................4
Reflecting your experience and learning about these following: Designing of job description
and person specification, creating and designing of Job advert and interview questions...............5
Gibbs Model of Reflection:.........................................................................................................5
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8
Books and authors.......................................................................................................................8

INTRODUCTION
Hospitality sector is responsible for providing all the premier aspect of the servicing sector which
mostly includes to address consumer gratification and to cater the requirements of all the guests.
This can be dealt with the problems like arrangements for the travelling purpose, lodging and
many more. The objective of this sector is to give consumers with a great experience which can
be from eating a good meal, relax in a luxuriant spa and many more. Mandarin Oriental Hyde
Park has been taken as a base hotel which is a five star hotel established in 1882 by Mandarin
oriental hotel group. This is a luxurious hotel which is consisting of various rooms, with an
impressive spa with some famous attractions close to this chosen hotel like Harrods and The
Grenadier and many more (El Balshy and Ismael, 2021). This file covers a proper job description
of any management position and a job advertisement for any place of the hospitality sector. This
will also cover interview questions for the chosen role in a selected organisation and experience
and learning by reflection of job description and an individual specification.
MAIN BODY
Demonstrate knowledge and understanding about an individualistic
specification and a
job description from any of the management place inside a selected
Hospitality firm.
Job description for a Sales Executive
A job description is all about a useful document which is explaining all the tasks and
responsibilities of a given place and detailing about the person who is performing (Spruit, 2021).
The job description for the place of a sales executive in a chosen hospitality industry is given
below:
JOB DESCRIPTION
Job Title: Sales Executive
Job summary: A sales executive is having the duty to help in building up a business by
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recognising the expectations related to a new firm, conduct marketing research to recognise
chances to sell and evaluating consumer requirements for selling commodities to them.
Responsibilities:
 Actively searching out new sales opportunity by cold calling, networking or social
media.
 To set meetings with a possible client and listen to their concerns.
 To conduct marketing research for the identification of selling opportunities in the
market and evaluation of consumer requirements.
 Negotiating or closing the deals and handling all the complaining or objections.
 To collect all the feedback from consumers and sharing with the internal teams.
 Preparing and delivering of an accurate presentation on commodities or services.
 To make sure about the presence of stock for sales.
 Daily meetings and weekly or monthly targets.
Qualification:
 Bachelor's degree or diploma in management or a related field.
 1 year of experience in sales.
 Basic knowledge about the Microsoft office, CRM and some sales software.
 Proficient in English.
Skills:
 Strong verbal and written skills.
 Good phone and presentation skill.
 Self motivation and driven by targets.
 Active listening
 Time management skill
Person Specification
This refers to a profile of a perfect candidate that a person require to fill a job and involves an
exact ability and understanding of a knowledge required to do a job in a correct manner
(Herminingsih and Kasuri, 2018).
Essential Skills
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