Managing and Developing People in the Hospitality Industry

Managing and
Developing People in the
Hospitality Industry

INTRODUCTION
Improving management skills is essential in workplace as it is important for purpose of
getting success for attainment of goals of company (Ahn, and Kwon, 2020). It is important for
company to get success for manage team and completion of a specific project. It allow company
to motivate employees for give their best for attainment of goals of company. This project report
includes analysis of Sheraton which is a US based organisation that was introduced in the year
1937 by Ernest Henderson and Robert Moore. This project report includes Understanding of job
specification and job description in an organisation. It also consist designing of job advert in
newspaper for specific hospitality position. It also consist creation of interview question for
management position and also reflection for experience and learning.

TASK
Demonstrate your knowledge and understanding about a person speciation and a job description
from any of the management position within your selected Hospitality organisation
Job Specification
Person Specification
Job Title: Front Office Manager
Department: Front Office Department
Attribute Essential Desirable
Qualification  Bachelor's in
Hospitality
management
 Master in Hospitality
management
 Bachelor's in
Hospitality
management
 Master in Hospitality
management
Experience At least 4 Year experience in
front office department in
hospitality organisation.
At least 4 year experience as
front office manager in
hospitality organisation.
Skills  Problem Solving skill
 Effective
communication skill
 Leadership skill
 Multitasking
 Conflict resolution
skills.
 Team management
skills
 Time management
 Conflict resolution skill
 Stress management
skills
Knowledge  
Job description
Job Description

Company Name Sheraton Hotel
Industry Type Hospitality Industry
Job profile Front Office Manager
Location London, UK
Experience 4 Years
Job summery Sheraton Hotel is looking for a front office manager in order to
manage front office operation for business. For playing this role,
candidate needs to be welcome and greet guest, solving their
question and complaints, appointing schedules, managing
bookings in reception area.
Skills required  Interpersonal communication for communicating different
people like customer, business clients, upper management
personnel, co-worker and others.
 Communication skills is one of important skill that is
essential for a person for purpose of solving problem of
guest and providing them information required by them
(Al-Aomar, and Hussain, 2018).
 Time management is another skill required by manager of
front office for purpose of providing room to guest at time
of their check ins.
Roles and responsibility  Defining as well as implementing objectives of front desk
and procedure.
 Hiring as well as training to staff members along with
managing their shift schedules.
 Solving complaints of guest as well as their question.
 Providing excellent customer service to guest.
 Maintaining supplies as well as other equipment for front
office.
 Ensuring cleanliness and organisation of reception area