Managing and Developing People in the Hospitality Industry

Managing and
Developing People in
the Hospitality
Industry

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Establish knowledge and understanding about an individual specification and a job description
from any of the management position in a selected Hospitality organisation.................................3
Job Description for a management trainee.............................................................................3
Person Specification...............................................................................................................4
Design a Job Advert in a local newspaper for any of the Hospitality position from
a selected Hospitality firm..............................................................................................................5
Job Advertisement for Management trainee...........................................................................5
Interview questions, for the management position written a
Job description and a person specification......................................................................................6
Reflect the experience and learning about the following: Design of job description
and person specification, creation and design of Job advert and interview questions....................6
Gibbs Model of Reflection:....................................................................................................6
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10
Books and journals...............................................................................................................10

INTRODUCTION
Hospitality industry is accountable for giving all the prime services like food and
accommodations in places like hotels, resorts, theme park and many more. A proper management
is an essential task to accomplish success which is not only affecting the total operations of an
organisation but it is also reflecting a good detail that will go for making all the experience of
visitors an unforgettable one. Premier Inn has been chosen as base hotel which is the UK's
largest brand in hotel industry founded by Whitbread in 1987. It is operating in various places
such as city centre, airports with several facilities like gym, swimming pool and many more. This
file covers knowledge, understanding, purpose for the management of people and various
techniques of recruiting and selection in the hospitality firm (Ferreira, Morais and Brothers,
2019). This will also cover procedure of performance management as a part of HR department,
activities needed for planning and delivering and factors that affect the engagement for staff for
the growth in a chosen hotel.
MAIN BODY
Establish knowledge and understanding about an individual specification and
a job description from any of the management position in a selected
Hospitality organisation.
Job Description for a management trainee
Job description is all about a formal document which shows the general responsibilities
and duties which is required to be performed at a particular place (Jia and Dervin, 2021). The job
description for the position of management trainee in the human resource department in a chosen
hospitality industry is given below:
JOB DESCRIPTION
Job Title: Management trainee
Job summary: The management trainee is having the responsibility of completing all the
assigned tasks, learn to handle all the disputes, to attend all the meetings, and taking care of all
the consumers or visitors in the hotel.
Responsibilities:
 To evaluate and monitor all the working performance and progress.

 To collaborate with the managers for a planning of working result for the firm.
 Helping in the procedure of growing the policies, performance objectives.
 To gain the experience by working and taking the knowledge in various other
departments also of the firm like sales, marketing, catering server and many more.
 To handle all the complaining related to the guests.
 To monitor and maintain inventories related to food and beverages.
 To fulfil all the needs related to the staff.
Qualification:
 Bachelor's degree or fresher in business, management or a related field.
 Require flexibility and multi-tasking as no day is similar in the hospitality firm.
 Basic knowledge about the management related to the hospitality industry.
Skills:
 Good communication skills
 Ability to work in a team
 Multi-tasking as an individual should have all the knowledge related to all the tasks in
the hotel industry.
 Time management skill
Person Specification
Essential Skills
 Bachelor's degree
 Basic knowledge related to management
 Any diploma
Desired Skills
 Leadership skill
 Communication skill
 Multi-tasking