The Contemporary Hospitality Industry

The Contemporary Hospitality
Industry

Table of Contents
Contents
Contents...........................................................................................................................................2
INTRODUCTION...........................................................................................................................1
LO1 AND LO2................................................................................................................................1
Different types of business within hospitality industry and the product and services offered by
them.............................................................................................................................................1
Range of operational and functional departments.......................................................................2
Demonstrate the contribution of hospitality industry to local, national and international
economies....................................................................................................................................3
Discuss how the franchising and licensing has influenced the global development...................4
Analyse how licensing and Franchising has contribute to the economic worth of hospitality
industry........................................................................................................................................5
Discuss the range of different operational roles within hospitality industry...............................5
Examine the skills for required roles within the hospitality industry..........................................6
Review the skills gaps within the hospitality industry................................................................6
Impact of skills gaps and also provide solution in regard to this.................................................6
LO3 and LO4 Covered in PPT........................................................................................................7
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................7

INTRODUCTION
Hospitality management is a broader term that includes large varieties of services such as
accommodation, travel and tourism, entertainment industry and many more as it is one of the
fastest growing sectors that generates greater revenue and profitability in a marketplace (Gupta,
Gupta and Gupta, 2019). This report is based on Intercontinental Hotel Group which is one of the
renowned brands in UK. This deal with wide range of products or services such as
accommodation, lodging, restaurant that aims to provide best quality of merchandise among their
customers. This report comprises of different kinds of businesses within hospitality sector and
also it includes roles of operational and functional departments in a workplace. This also
included various current and anticipated skills that are required in a hospitality industry. This
report also covers various internal and external factors that affect the hospitality industry. At last,
it includes various current and potential trends that assist the firm to adapt these so as to gain
competitive edge over a marketplace.
LO1 AND LO2
Different types of business within hospitality industry and the product and services offered by
them
Hospitality industry is one of the biggest sectors that provide employment opportunities
to large number of people around the world as it deals with range of services such as event
planner, accommodation and a lot more (Li and et.al., 2016). It has contributed immensely so as
to produce a desired level of output and also it provides major contribution in GDP. This ensure
economic of the country and also aims to attract customers thorough its different types of
services especially the foreigners. This in one of the rapid growing industry which generates
maximum income in the country. In relation to this, the different types of businesses are
discussed below:
Food and Beverages: This is one of the crucial sectors in a hospitality industry that aims
to provide excellent food and fast delivery so as to enhance the great experience of the clients.
They use best quality and maintain proper health and hygiene so as to generate maximum
satisfaction of the guest which in turn increase the sales and profitability.
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Accommodation: This provide facility of lodging and provide a great comfort to the
customers which covers that this industry provides proper sleeping facilities and other recreation
amenities so that proper relaxation is provided to the customers.
Resorts: This is most popular types of business in hospitality industry as it involve
various types of services such as gym, bars and café, indoor and outdoor games, spas, club and
many more that provide a memorable experience to their customers (Niu, Song and Xiao, 2017).
This create a joyful experience which generates additional income within the hospitality
industry.
Restaurant: This facility is collaborated with hospitality industry that aims to provide
various types of foods such as Mexican, Chinese, Italian and many more as well as with
excellent quality so as to gain large access of customers across the globe.
There are several types of products or services that are offered within the hospitality
industry such as DND services, parking facilities, laundry and so on which are demanded by the
guest. Some of them are prescribed below:
Pick up and drop facility: This amenity is provided on the request of guest as a schedule
time is fixed between them and accordingly this is provided so as to get an ease of convenience
among the group of customers.
Do Not Disturb: This is rendered on the request of client in which a board of DND is
fixed at the outer side of room so that no one could disturb them.
Laundry facilities: Sometimes, the client want that their clothes to be washed so this
facility is also provided so as to provide greater comfort to them.
In addition to this, there are lot more facilities which are provided within hospitality
industry such as Wi-Fi, Night clubs and many more so as to provide greater comfort to their
guest. These facilities attract the customers and thus increase the productivity within the confines
of hospitality industry.
Range of operational departments
In an organisation, there are different department which work together for the
accomplishment of task in a short span of time. Each has different roles and responsibilities
which could ensure future success within the hospitality industry (Boella and Goss-Turner,
2019). In the context of Intercontinental Hotel Group, the various roles of operational and
functional departments are presented as follows:
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