Operations Manager in Hospitality Management

HOSPITALITY MANAGEMENT

INTRODUCTION
The operations manager is expected to work with every department of an organization to
ensure the smooth running of activities.
That is, works with Human Resources manager to facilitate flow of human labor in the
production of goods.
works with the Asset Manager to evaluate the status of buildings, facilities, equipment, and
stock.
Operations manager is involved in making decisions on the design and management and
improvement of the operating system

Monitoring and improving workplace
operations
 Monitoring service levels and performance.
 Checking customer reports and review.
 Reviewing feedback from the employees
 Establishing good communication media and networks.
 Innovating new exciting workflows and procedures to negate
boredom

Planning and organizing workflow
 Delegating roles and services
 Developing an organized workflow
 Analyzing duties/tasks based on the work timetable
 Scheduling of employees based on tasks and
provided
 Planning and communicating of methods and
procedures to ensure workflow
 Removal of potential distractions hence tasks are
completed