Function and Services of Rooms Division, Facilities and Security Departments

Hospitality
Operations(Case Study
and Presentation)

Table of Contents
Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
TASK 1. ..........................................................................................................................................1
1. Different between the management style and advantages with disadvantages in two cases.. 1
Task 2...............................................................................................................................................4
2. “Function and services provided by the Rooms Division, facilities and security
departments”...............................................................................................................................4
Task 3...............................................................................................................................................6
3. Critically
evaluate operational issues affecting the performance of front office and housekeeping areas.
.....................................................................................................................................................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................9

INTRODUCTION
Hospitality and operations is type of service provider business which is operated
hospitality refers towards done as per various field hotel industry. The hospitality involves in
relationship process between the hotel and guest for act of being management within all raw
materials such as guest where reception and entertainment as well as friendless behaviour for
supportive service providers, goodwill and liberality (Baum and et. al., 2020). The purpose of
hospitality in tourism and hotels where they main focuses to deliver excellence class of services
to fulfil overall objectives.
As per case study there are two organisation are highlight The Ambassador and The
Berkeley are same base of four start hotel chain that comes under hospitality industry. This
aspect vacation where staffs is having deal within role to handle for overall managing staffs and
rest of cases on belongings for related within allows to control budgeting as well as checking
rooms. In following report it involves difference between two housekeeping within advantages
and disadvantages. Functions and services provided towards by rooms division by providing
security along with Operation issue to highlight towards front office and housekeeping areas.
MAIN BODY
TASK 1.
1. Different between the management style and advantages with disadvantages in two cases.
In case study as two hospitality industry base Ambassador and Berkeley are hotels base
that require to generates for getting positive background outcomes. To explain about
management styles in different ways that can and follows by Ambassador and Berkeley hotel.
Some of management styles elaborates in significant aspect, for perspective business leaders they
plans and manage their internal as well as external resources that enables to get improvise
perform task willingness through efficiently and effectively (Buhalis and Leung, 2018).
Meanwhile, Ambassador and Berkeley these two hotels are facing less staff retentions as they
resigning from their duties because of opportunities are tend to available which is needed to get
recovered by keeping potential staffs for better approaching by allowing high measurable growth
as well as management is conducted to operates is overall function for accomplishing outcomes
in every aspects.
1

 Directive Management Styles: This practises is provide understanding to get generates
effective working related with experts through compliance from their employees needed
to presumes their working task for reducing threats using discipline techniques. Participative management Style: According to this management work is having built on
concept of leaders who understand which is having high rate of importance of human
intellectual with seek strong employee relationship that keep for long run. The only
objective is to having various ideas, process for better business related decision.
 Coaching Management Styles: This style is emphasis about to promotes within
partnerships and having collaboration that needed styles which is having less to hierarchy
found towards most allowing giving towards creativity and motivation (Christou and
Chatzigeorgiou, 2019). These helps to approach for highly measure about towards getting
positive way of outcomes.
In following there is two different management style that allows towards Ambassador and
Berkeley hotel where they can assort to differentiate as per their management style in effective
manner.
Participative Management Styles Coaching Management styles
 This style is basically highlight towards
for attending for getting more
participative within Ambassador and
Berkeley hotels staffs and their
superiors come together for attaining
high productive outcomes that enhance
to get effective decision making within
their Housekeeper heads that they can
easily manage their staffs for highly
manage towards from retention .
 To handling more by encouraging
training and development that allows to
get different base to improvising skills
and knowledge which enhance high
proficiency for motivates towards
 As per this management style is
guiding towards for promoting
partnership and Ambassador and
Berkeley hotels managers head
housekeeping allows to promote
influence leaders towards inspire to get
proper attention employee professional
development.
 This is having purpose to get
enhancement of staffs are getting
leaving from their jobs which is head
over generates better promotional and
activities that needed to get accomplish
in better form (Filimonau and
2