Room Division Operations in Hotel Savoy

ROOM DIVISION
OPERATION
MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY ..................................................................................................................................3
1. Describing the services provided by the Rooms division operations.....................................3
2. Critically analyse the roles and responsibilities of Front office manager ..............................4
3. Legal and statutory regulations...............................................................................................6
4. Critical analysis of revenue management...............................................................................7
CONCLUSION ...............................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
The hospitality industry is a broad category which includes all the services which are
being required by the person travelling to the other country. This includes a variety of services
such as lodging, food and beverages, hotel, resorts, transportation, parks and many other
recreational activities (Craig, 2018). Under working of hotel room division is a major task as it
relates to overseeing all the activities which are necessary to be maintained in order to maintain
the room and its quality within the hotel.
The current study will be based on Hotel Savoy which is a chain of luxury hotel and
which is located in city of Westminster, Central London. The current report will discuss about
the different services being provided by the room division of Savoy hotel. Further the analysis of
the roles and responsibilities of the front office manager will take place and all the different roles
will be outlined. Next the different legal regulations to be followed by hotel will be discussed. In
the end the discussion will take place relating to yield management and its elements and the
tactics being used.
MAIN BODY
1. Describing the services provided by the Rooms division operations
Room division operations is the key aspect o operation management which mainly deals
with the creation of pleasant and enjoyable environment. Therefore, in the context of Hotel
Savoy, it has two main operations which are as mention below:
Front office department: it is one of the most important key operation in the room
division department where customers directly meet when they first arrive at hotel. Thus, the staff
of this department is quite visible to the guest and front office staff also handle the transaction
between hotel and their guest. This staff of front office department of Hotel Savoy receive the
guest, handle their request and also strike the first impression about a hotel into their minds
(Szende and Reddy, 2017). Thus, the basic key responsibility of this department is to create a
guest database, handling guest accounts and also coordinate guest services as well. This is clearly
reflect that front office department actually collect a detail information while guest registration
and try to make them comfortable within a hotel premises. On the other hand, staff working in
the front office department also make sure that they provide guest satisfaction and also handling
in-house communication through PBX in order to determine the overall activities within a firm.