Rooms Division Operations Management

Rooms Division Operations
Management

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
1. Services of Rooms Division Operations..................................................................................1
2. Roles and Responsibilities of Front Office Manager...............................................................2
3. Legal and Statutory Regulations..............................................................................................4
4. Yield Management/Revenue Management..............................................................................5
SUMMARY.....................................................................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
Rooms division operations management is basically a part of hospitality industry. Hotels
which works in this industry are using this management for maintaining joyful environment
within their workplace. The main objective of rooms division operations management is to create
a happy and healthy environment in the hotel. Currently many hotel companies within hospitality
industry are taking huge advantages from this type of managements. With the support of rooms
division operations management a hotel can easily improve quality of their services. That's why
it is too important to a hotel. This report discusses rooms division operations management of
Hilton hotel. Mainly roles and responsibilities of front office manager, and legal & statutory
regulations of hospitality industry has been discussed in this report.
MAIN BODY
1. Services of Rooms Division Operations
There are various services provided by the rooms' division operations within Hilton hotel,
like; front office, housekeeping, guest services, security, etc. These are some major services
which provided by this hotel (Priestley and Tse, 2017). Currently these all services
systematically serve by room division operations management within Hilton hotel.
Front Office: Front office is a very prime service which offers by each hotel company within
hospitality industry. Basically front office is an office which directly contact with customers or
guests. Front office is mainly work as a central system within hotel which maintain connectivity
between all departments. Mostly, this office is located in main lobby area in different hotels
within hospitality industry. People who work in this office are highly needed effective interaction
values, because they always need to deal with new guests and customers. Many times top-level
management of Hilton hotel provides various training sessions to their employees of front office
(WHO IS A FRONT OFFICE MANAGER?, 2017). Reason is, employees are capable to learn
how to interact with people through these training sessions. In short, front office plays very
prime role in hotel.
Housekeeping: Housekeeping is on the most important job role in the hospitality industry,
because a housekeeper only a person who serve major services to customers or guests. Mainly
cleaning, maintaining hygiene, creating neat and clean atmosphere within hotel area are some
tasks of a housekeeper. There are effective hygiene and cleanness are enough aspect to Hilton
hotel for attracting lots of customers towards hotel brand. This is a common rule within the
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