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(PDF) Hospitality Operations Management Assignment

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Added on  2020-12-18

(PDF) Hospitality Operations Management Assignment

   Added on 2020-12-18

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HOSPITALITY OPERATIONSMANAGEMENT
(PDF) Hospitality Operations Management Assignment_1
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................21.1 The nature of hospitality product and service areas:.............................................................21.2 The affecting patterns to hospitality operations:..................................................................22.2features which contribute towards the customers’ perception of products andservices........................................................................................................................................52.3 opportunities and constraints affecting product and/or service development within ahospitality environment.............................................................................................................6TASK 1............................................................................................................................................7TASK 3............................................................................................................................................94.1 performance measure and appraisal techniques effect hospitality operation:.......................94.2 Usefulness and limitation of qualitative and quantitative techniques...................................94.3 Business analyses approaches..............................................................................................10CONCLUSION..............................................................................................................................10REFERENCES..............................................................................................................................11
(PDF) Hospitality Operations Management Assignment_2
INTRODUCTIONHospitality refers to the management of hospitality services that includes:- beds; breakfast;resorts, cruise and other hospitality services. The assignment further focuses ion the nature ofhospitality products and the services provided by them. It means the products offered by thehotels and other service industries in this line are of what quality and it further focuses on theevaluation of the factors that influence the demand within the hospitality sector. The reportfurther lays emphasis on the comparison in respect of profiles of different customers and theirrequirements in respect of the provision of the hospitality. The assignment further lays emphasison the key stages of the products and services that are being offered. The company on whichreport is being made is:- Hilton Hotel.1
(PDF) Hospitality Operations Management Assignment_3
TASK 11.1 The nature of hospitality product and service areas: Culture is the most important aspect of the Hilton company for arguments andcomplaints. Companies whose cultures are explained weaker results in countries with veryhighly cultures, and reflection of the national cultures, so they are different culture to anothercountries. Hilton company create the right goods and service available to the right customers at theright time and right place. That is tangible service of the company. And take a high level of risk.The tourism services provides but they are waste of the produced (Styles, Schoenberger andGalvez-Martos, 2015).Intangible services, such as having an honest and friendly employees can fast fooddestination from other, both of which of the similar kind of product. Customers are take riskbuying these services; tangible services are good service and product ensures again repeatcustomers. The intangible services are very differentiates the services from the goods. Intangibleis very critical for a consumer to know what consumers will be getting in advance. Hiltoncompany keeping up with a good routine to provides to guests. And also looking to spend goodtime with their customers.Hilton hotel departments in room division like front office, housekeeping, guest service,security, reservations and communication. These departments using needs of customers, fromtheir first contact and reservations to check out. It is used by Hilton hotel to coordinate efforts ofthe housekeeping department. A rooms' division employer is directly complain to the deputymanager and general manager. Room division manager is responsible for front office. Bantiqueservice is good services. Includes great room service and customers a high range ofaccommodation to create their stay comfortable. This easy check in and check out service. Hiltonhotel 24 hour safe security provides to guests ( Radosavljević, Jevtić and Klimenta, 2016 ). 1.2 The affecting patterns to hospitality operations:Culture- The culture objective defines guests satisfaction and that means to customersfrom different cultural and religion background. The Hilton company provide the best quality ofproduct and services based on their customers. They have through importance of culturebackground in their customers.2
(PDF) Hospitality Operations Management Assignment_4

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