This assignment provides a comprehensive SWOT analysis of Pacific Coffee, a well-known coffee chain. It identifies the company's strengths, such as its brand recognition and customer loyalty, as well as its weaknesses, including high operational costs and competition from other coffee chains. The opportunities section highlights potential growth areas, such as expanding into new markets and increasing online sales. The threats section discusses potential risks, such as changes in consumer preferences and increased competition. The assignment concludes by discussing the importance of hospitality operations management in enhancing customer satisfaction and profitability.