Hospitality Operations: Operational Aspects, Effectiveness, and Monitoring
Verified
Added on 2023/01/12
|15
|827
|32
Presentation
AI Summary
This presentation provides an overview of operational aspects in the hospitality industry, discusses the effectiveness of operation management practices, and explores approaches for monitoring operational effectiveness.
Contribute Materials
Your contribution can guide someone’s learning journey. Share your
documents today.
HOSPITALITY OPERATIONS
Secure Best Marks with AI Grader
Need help grading? Try our AI Grader for instant feedback on your assignments.
TABLE OF CONTENT Introduction Main Body Conclusion References
INTRODUCTION The hospitality operations encompasses various services that plays essential role within hotels and thus helps to attract the guests. The main aim of this ppt is to understand the various operational aspects which helps in meeting customer requirement in Lemon Tree. This ppt provides overview of operational aspects, comparison of operational aspects, effectiveness of operation management practices and approaches for monitoring operational effectiveness.
COMPANY OVERVIEW Lemon tree is basically the three star hotel chain being established in 2002 and headquartered in Warwick. This hotel provides a range of accommodation services like restaurant, lodging etc. It has its operations in more than 42 cities and have 49 rooms in total and is spread across various geographical areas.
Paraphrase This Document
Need a fresh take? Get an instant paraphrase of this document with our AI Paraphraser
OPERATIONAL ASPECTS IN ACCOMMODATION SERVICES There are various operation aspects which is mainly required by the accommodation services for meeting customer requirements Customer service This is one of the major operational aspect which the housekeeping and other accommodation departments in Lemon tree needs to focus. Providing a threat customer service by resolving their complaints, make them comfortable within the hotel helps to build a great relation with customers.
CONTINUED Trained staff Thisistheanother operational aspect where each and every customer before entering any hotel expect the staff to be polite and respectful. Thus,inordertofulfillthis requirementofthegueststhe housekeeping staff and other staff ofotherdepartmentslikefront office should be provided with the training on how to greet customers, body language etc.
ANALYSIS OF OPERATIONAL ASPECTS Housekeeping department The most important two department which plays a great role within any hotel are housekeeping department and food and beverage department. Customer service The housekeeping department needs to provide a great customer service to their guests by attending them appropriately and providing them with the great services like proper cleaning of room, maintenance of various aspects of rooms like faulty faucet etc.
Secure Best Marks with AI Grader
Need help grading? Try our AI Grader for instant feedback on your assignments.
CONTINUED Food & beverage Customer service This is one of the major aspect for food and leverage department in lemon tree. The staff within this department should be able to provide great customer services like fast serving, efficient cooking etc.
EFFECTIVENESS OF OPERATION MANAGEMENT PRACTICES There are various operation management practices which the lemon tree needs to consider within its hotel Maintaining the proper inventory This is one of the best operational practice which have a great influence on guest experience
CONTINUED Maximizing the communication This is the another best operational management practice which Lemon tree should have in order to increase satisfaction level of customers. For example- when the housekeeping department will maintain direct communication channel with guest regarding like for example cleaning of room then this will eventually increase brand reputation of hotel.
Paraphrase This Document
Need a fresh take? Get an instant paraphrase of this document with our AI Paraphraser
APPROACHES FOR MONITORING OPERATIONAL EFFECTIVENESS It is highly essential for the hotels to measure and monitor the effectiveness of their operational practice and there are various approaches for doing so SERVQUAL This is one of the best approach for monitoring the effectiveness of operational practices. Lemon tree can design a questionnaire for measuring perception of customers regarding their services and quality.
CONTINUED Six sigma This is the another approach for measuring the effectiveness of operational practices. This approach basically helps the organizations to recognize as well as eliminate the errors and defects within various aspects. This six sigma will help Lemon Tree to analyze the quality of their physical products such has equipment, food, beverage and various intangible things such as product quality etc.
CONCLUSION It has been summarized that there are various operational aspects which hotels have to consider for meeting the requirements of customer like quality, customer service etc. It is highly essential for hotels to assess the effectiveness of their operational practices and monitor them as this helps them to bring improvement in major areas.
Secure Best Marks with AI Grader
Need help grading? Try our AI Grader for instant feedback on your assignments.
REFERENCES Filimonau, V. and Delysia, A., 2019. Food waste management in hospitality operations: A critical review.Tourism management.71. pp.234-245. Ionel, M., 2016. Hospitality industry.Ovidius University Annals: Economic Sciences Series.1(1). pp.187-191. Lim, W.M., 2016. Creativity and sustainability in hospitality and tourism.Tourism Management Perspectives.18. pp.161-167. Melissen, F and et.al.,2019.Hospitality experience. Routledge. Nicolaides, A., 2018. Ethical hospitality marketing, brand-boosting and business sustainability.African Journal of Hospitality, Tourism and Leisure.7(1). pp.1-12.