Hospitality Provision in Travel & Tourism Sector PDF
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Added on 2020-10-05
Hospitality Provision in Travel & Tourism Sector PDF
Added on 2020-10-05
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Hospitality Provision in Travel &Tourism Sector
Table of ContentsINTRODUCTION...........................................................................................................................3TASK 1 ...........................................................................................................................................31.1) Discuss the interrelationships between hospitality and wider travel and tourismbusinesses....................................................................................................................................3TASK 2 ...........................................................................................................................................52.1) Analyse the implications of integration to the hospitality industry.....................................52.2) Discuss how integration has affected a hospitality business...............................................6TASK 3 ...........................................................................................................................................63.1 Develop a rationale for a selected project clearly justifying decisions linked to targetmarket..........................................................................................................................................63.2 Develop a plan for a hospitality business which includes the operational requirements ofthe business’ organisational structure in relation to human resource allocation.........................7CONCLUSION .............................................................................................................................11REFERENCES..............................................................................................................................12
INTRODUCTIONHospitality industry is one of the growing industry now a days. It has its own functionand working accountability with providing actual customer satisfaction and experience at thegreater extent. In current scenario this industry is growing as well as facing issues such as lack ofawareness, effective manpower and resources. For understanding these aspects, this report willbe carried on PKF hotel-experts which is an international market leader in the field of hospitality,tourism & leisure consulting etc. This report will discussed about the role of hospitality sector inthe travel and tourism industry. This assessment will also talk about the an implication ofintegration to the hospitality industry and how about it affects such industry. This report will alsoprovide the plan for hospitality business which will includes operational and other aspects. It willalso discuss about the development, design and operation in the hospitality context(Fong, 2015).
TASK 1 1.1) Discuss the interrelationships between hospitality and wider travel and tourism businessesAs the junior consultant of the PKF hotel-experts, it is one of the most significant andcrucial task to interrelate hospitality with travel and tourism industry. But, this task is requiredto perform to know and gather and combine information regarding suitability and availability ofan opportunity in this industry. In recent years, society has grown and developed at the largerscale and size. Hospitality and travels and tourism industry both are interlinked with each otherin some conditions such as customer satisfaction and engagement. But hospitality and tourismboth are separate as well. It is truth that hotel industry has grown just because of the tourismsector. The hospitality and tourism industry are one of the luxuries sector now a days with hugebase of customer connected with it. Hospitality is mainly formed of hotels, restaurant andleisure place. The hotel provides quality service to its customer such as accommodation, roomservice, tasty food facilitates etc.(Leung, 2015) On the other hand, tourism industry providesservice such as holiday and tour trips and other travelling facilities etc. There are variouscontext which will predict and show various similarity between hospitality and travels andtourism industry in context with PKF hotel-experts are as follows: Provides customer outlook: Before understanding the similarities, it is required to knowthat both industries are engaged in providing maximum and fully-fledged customer satisfactionby implementing various strategies, plan and course of action to grab customer attention withthe unique innovation and creativity. As the junior consultant, it will be beneficial to write thatcustomer outlook needs to noticed and analyse as early as possible because through outlookcustomer can create fictional imagination about the choice and wants . Profit earning: Now a days, every industry has started focusing on earning profit alongwith giving equal importance to the customer satisfaction and engagement. But , in context withboth industry, profit making is the required thing because such industry is dependent on theirown business and they have not financial or any legal support from the government of variousnation( Leung, 2014). Hospitality industry is comprises of food services, event management, travel andtourism, hotels and luxury services. As the main focus of hospitality industry is lies on servingthe customer by providing complete and utilized product and services. They are mainly focused
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