Organisational Profile of Science Museum Group (SMG)

HOSPITALITY, TOURISM
AND EVENTS
ENVIRONMENT

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
Organisational profit....................................................................................................................3
Objectives....................................................................................................................................4
Consumer trends..........................................................................................................................4
Sustainability performance..........................................................................................................5
Financial operations.....................................................................................................................6
SMG governance.........................................................................................................................6
Key stakeholders..........................................................................................................................7
Current issues...............................................................................................................................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................11

INTRODUCTION
Hospitality, tourism and event industry is growing day to day, and this industry is
currently giving great contribution in all over development of the UK’s GDP (gross domestic
products). Currently businesses which works under this industry are able to generate huge profit
margins in market place. After seeing great growth opportunity to the industry of hospitality,
tourism and event, many people have started their new venture in this industry (Armstrong and
et.al., 2018). This report discusses an organisational profile of Science Museum Group (SMG).
The science museum group is basically a non-departmental public body that has sponsored by
the United Kingdom’s department of culture, digital, sports & media. Report discusses major
objectives of SMG as well. Some other factors and aspects of science museum group also has
been discussed in this report, like; consumer trends, sustainability performance, finance, key
stakeholders and current issues etc.
MAIN BODY
Organisational profit
SMG (science museum group) is generally a collection of different British museums that
is comprising; the science museum of South Kensington (London), the national railway museum,
locomotion, the science museum and industry of Manchester, the national science and media
museum, etc. Currently Mr. Dame Mary Archer is the chairman of SMG in the United Kingdom
who has completely appointed by prime minister of country Mr. David Cameron. The SMG is
fully loyal to the contemporary practice and history of medicine, science, industry, technology,
media etc. of the United Kingdom. Over 5 million people visits each year in the country to see
different museums of science museum group. This is group of museums was established on the
basis of National Heritage Act (1983) for perfectly managing different museums of science and
industry. Prior to April 1st, 2012, this group was called as the NMSI (national museum of science
and industry).
Currently charity, donation, public tax etc. are major sources of funding to SMG which
enables to top-level management of this group of museums for running its various operations and
activities in a proper channel (Science Museum Group, 2020). According to different travel

blogger and vloggers, museums which comes under the command of SMG are very informative
and attractive places in the United Kingdom for a tourist. Currently many travel websites, like;
trip advisor and Expedia also suggest to different people for visiting different of science museum
group.
Objectives
Some major objectives of Science Museum Group have been mentioned below;
 For caring, preserving and adding to the different objects in its exclusive collections.
 To secure objects which are exhibited for the public.
 To secure different exclusive objects which are available for persons who are seeking for
inspecting them in the connection with research and study.
 To promote understanding and enjoyment of technology and science publicly for the
development of these subjects.
 To attract maximum tourists and visitors in museums in order to increase the revenue of
UK’s tourism, hospitality and event industry.
 For passing the knowledge of science and technology from one generate to another.
Mission and vision
The main mission and vision of SMG is to develop the standards and levels of science
and technology of the United Kingdom and its people at the international level (Braun, 2019).
Basically, museums which comes under the command of science museum group fully promotes
science and technologies subjects, which is very great thing in order to innovate many new
technologies in the UK.
Consumer trends
Consumer trends always highly affects to top-level management of science museum
group, because the management at group mostly follows consumer trends as well market trends
for making its various museums very favourable and attractive for different visitors (ANNUAL
REVIEW 2019-20, 2020). For example; currently most customers or visitors like to visit in only
such places which are fully anti corona virus infection. Suppose, nowadays a customer like to
consume food products from that restaurant and food company where existing management is
properly fulfilling all obligations of fighting against Covid 19, like; providing sanitizer facility to