Hotel and Hospitality Management

Running head: HOTEL AND HOSPITALITY MANAGEMENT
Hotel and Hospitality Management
Name of the Student:
Name of the University:
Author’s Note:

2HOSPITALITY AND MANAGEMENT
I have been working as the General Manager at the Regent Park Resort. This resort is
located in the heart of beautiful city of Syllet at Bangladesh. This hotel is richly adorned with
the beautiful scenic beauty all around. This resort attracts a large number of guests from different
cultural backgrounds.
I saw that the moral strength of some of the employees was down due to the huge stress
off work. As the hotel was getting a large number of guests, it was really becoming tough for
them to manage all the work. Thus many of the employees were feeling upset and were making
mistakes. I learned that dividing the work among small groups is always very useful for
finishing it within the right time. I have also realized how the team leaders support us and make
sure that all the tough works have been delivered properly. Team cohesiveness is one of the
important team aspects that I have seen in this organization. As the general manager, I wanted to
make sure that all the team members are sticking together and thriving towards attaining a
common goal. I initiated group discussion and team activities. All the team members were
involved in the decision making activities and asked to give their opinion. Group thinking was
an integral part of the organization. I made sure that all the employees are divided into groups.
This lessened the work load. However there were also group conflicts due to the cultural
differences. The team was of a moderate size of 10 members. The norms to be followed were
equal respect and opportunities for all the members. Five members had to take up the role of
housekeeping and the rest five would take care of the reservations and bookings.
I arranged for cross cultural workshops and asked all the employees to take part in the
same. I also introduced the policies like Fair works Act, anti discrimination act so that none of
the employees face any workplace harassments. In order to maintain a fair team environment, I
followed the rewards and recognition system.