Hotel and Hospitality Management | Report

Running Head: HOTEL AND HOSPITALITY MANAGEMENT
Hotel and Hospitality Management
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HOTEL AND HOSPITALITY MANAGEMENT1
Introduction
The Hospitality industries are considered to be a broader category related to several fields
which basically comes under the segment of service industry under all aspects. This generally
involves lodging, several services associated with drinks and food, transportation, theme parks,
event planning, travelling airline and many others. This respective report in general gives more
emphasis under the area of hotel industry where the core objective of the report is to understand
and evaluate several qualitative operation and management activities required to be adopted and
implemented under the hotel industry in order to enhance effective and adaptive operation in the
future. On the other hand, the second part of the report also covers several workplace issues that
are related to the hotel brand Mercure.
Mercure was started in the year 1973 where the particular brand was later acquired in the
year 1975 by Accor. As compared to the operational aspects of the respective organization
Mercure they generally manage and controls more than 810 hotels around 63 countries (Ionel
2016). Grand Mercure is considered to be the global based premium brand associated with the
organization Mercure. Under this report, considering the identified issues there are also certain
recommendation included to make the study more effective and understandable on all terms.
Management and Qualities required in Hotel Industry
As compared to the functional aspects that are associated with the manager of a hotel
industry, it is most crucial and beneficial for them to manage and maintain certain core
responsibilities in order to remain more profitable for the current and future operations. The
managers who are basically regarded as the most successful part of the hotel industry may have
certain qualitative skills which helps them in the part of pulling together the necessary and

HOTEL AND HOSPITALITY MANAGEMENT2
required attributes giving them a positive and most adaptive outcome to operate further. Some of
the major management skills and qualities which are required to be enhanced by the manager
while operating in a hotel industry are mentioned below.
 The first and foremost part of operation is associated with the system of maintaining
better system of communication within the internal environment of the organization.
Under this respective part, the management and the associated managers are liable and
responsible under the area of maintaining better system of safety of the building along
with maintaining the strong quality in the part of solving any kind of issues related to the
customers and employees of the organization.
General managers in the hotel industries are basically considered to be the major
face of organization, so in the part of handling the core requirements related to the
particular sector effective skills related to the system of communication may generally
play a major role.
 The major segment is related to the system of maintain and adopting adaptive mode of
interpersonal skills within the organization. It is an understandable part that a manager
who has developed strong and effective mode of communication skill are liable under the
area of building strong interpersonal skills in the organization (Priyo, J.S., Mohamad and
Adetunji 2019). Management of the hotel industry must have the core capability in the
area of meeting the needs and wants that are associated both with the customers and the
employees of the hotel industry.
In this under any kind of discrepancies caused within the internal environment of the
organization, it is the core responsibility of the managers to maintain better system of