Analysis of Savoy Hotel's HR Practices

The assignment requires a detailed analysis of Savoy Hotel's human resource management practices, focusing on employee training and development as a key factor in enhancing hotel performance. The evaluation should consider the role of HRM in shaping business strategies and profitability, and how it contributes to overall economic growth. A critical review of relevant literature is expected, with specific references provided.

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Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1 Different type of business within hospitality industry and products and services offer by
them ............................................................................................................................................1
2 Discuss the contribution of The Savoy Hotel on local, national and international economies2
3 Evaluate how global growth and use of franchising and licensing agreements have
influenced development of hospitality industry and contributed to total economic worth.........2
TASK 2............................................................................................................................................3
1 Describe various operational and functional department in The Savoy Hotel.........................3
2 Different employment role found in operational department in The Savoy Hotel..................4
3 A review the skills gaps and shortage in such types................................................................4
4 Analysis how skills gap impact on hospitality business and ways through which could be
resolve.........................................................................................................................................5
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6

INTRODUCTION
In service industry, hospitality industry is one of broad category of sector it include
lodging, event planning, theme parks, transportation, cruise line, travelling and additional other
fields in the tourism industry ( Bailly and Léné, 2012). This assignment is based on The Savoy
Hotel, which is established in 6th August 1889 and located in the City of Westminster in central
London, England. The Savoy Hotel is London's most famous hotel. It is first luxury hotel in
Britain which come up with idea of electric light throughout the building, electric lifts and many
more. This assignment covers various topics such as different type of services offer by
hospitality industry, ranges of operational and functional departments, contribution of respective
hotel on economy, different operational roles in respective industry and skills required for
hospitality industry.
TASK 1
1 Different type of business within hospitality industry and products and services offer by them
The respective industry is wide sector in field of service industry which include lodging,
restaurants, event planning, theme parks, transportation, cruise line and additional field within
tourism and hotel industry (Lloyd, Warhurs tand Dutton, 2013). Their are different type of
business which is include under hospitality industry and which offer different products and
services to their customers are describe below:-
Lodging:- It refers to services of accommodation at particular place and for specific
period like sleep for one or more nights. Lodging industry include fancy hotel, youth hotel, elder
hotels, camp grounds, motels and other business which provide places for customers to sleep
overnight. The other segments of respective sector of hospitality industry are leisure travellers,
long stay travellers, budget travellers etc. The products and services offered by The Savoy Hotel
in lodging or accommodation segments are comfortable beds, lavishly furnished rooms,
bathrooms with hot and cold running water, electric lifts, room service and so on.
Food and Beverages:- It is the largest segment of hospitality industry which is known by
its initial as F & B. It is a situation when hotel develop restaurant services as a part of hotel
through which hotel can enhance experience of guest by providing excellent room services and
food to customers. The Savoy Hotel increase their products and services by including meals,
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snacks and beverages services to their guest which enhance the experiences of customers which
help respective company to increase their number of customers and enhance profit and growth.
Travel and Tourism:- It refers to services which is related to moving a person from one
place to another place for different purpose like for entertainment, events, meeting etc. by using
buses, cabs, planes, ships, trains and so on (Shademan, Mand and Blenkinsopp, 2012). Major
function of travel and tourism sector is to motivate and encourage people to travel either for
business purpose or leisure purpose, customers spend money on hospitality of travel company.
The Savoy Hotel provide different packages according to their products and services which also
include travels. In it they create vacation trip which include lodging, food and beverages, events
or activities and travel to different attractive places.
2 Discuss the contribution of The Savoy Hotel on local, national and international economies
Now a days hospitality industry is enhancing its business in every market very rapidly
and it is beneficial for hotel as well as economies such as local, national and international. It
leads to growth of whole world with combine manner. The contribution of Savoy Hotel in
growth of local, national and international economies are describe below:-
Local economy:- The Savoy Hotel contribute to local level economy by satisfying needs
and demands of their guests or customers. It is evaluated that respective hotel enhance level of
satisfaction of customers in appropriate and effective manner and convince peo0ple to spend
more on expensive services which leads to growth of local economies.
National economy:- The Savoy Hotel increase employment opportunities for local
people which help in increase in standard of living and satisfaction of needs. It is define and
evaluate that respective company and other hospitality industry raised economy by creating
approx 330 jobs in the world.
International economy:- The hospitality industry contribute in growth of international
economy by creating job opportunities for people worldwide is around 6 millions new jobs
which directly leads to increase in worldwide economy by approx 3 percent.
3 Evaluate how global growth and use of franchising and licensing agreements have influenced
development of hospitality industry and contributed to total economic worth
Hospitality industry help in modification and growth rate of world economies by
adopting and examine various ways which leads to maximising profit ratio of an organisation
(Nwosu, 2016). In respect of Savoy hotel, they use various options such as franchising and
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licensing which help in enhancing their presence and footprint of respective company on national
and international market. Along with this, the overall growth of global market contributed in
development of hospitality sector as it attract more travellers and people and also people show
more interest to visiting new places. Due to this more peoples are interested and attracted with
Savoy Hotels services which leads to increase in profitability ratio of respective hotel and this
will directly impact on the growth of economy all over world.
TASK 2
1 Describe various operational and functional department in The Savoy Hotel
Their are various operational and functional departments which are required for the
smooth and effective functioning of the hospitality industry. Also they are responsible for regular
operations of respective sector. It is also essential for the Savoy Hotel, which is mentioned
below:-
Operational departments:- In Hotel Savoy there are four major operational departments
and these departments are known as primary departments which are interconnected with other
departments such as functional department (Bonoli and Hinrichs, 2012). Operational departments
includes several sub departments such as housekeeping department, food and beverage service
department, food productions or department of kitchen and front office departments.
Functional departments:- In the Savoy hotel this departments take care of daily activities
and functioning of business which is based on respective sector. In respective hotel departments
include in functional departments are sales and marketing department, personal and human
resource departments, account and finance departments, security and engineering departments,
purchase department and store department. In Savoy Hotel these department work together and
look after general and all administration work of business in respective sector.
In The Savoy Hotel all departments of operational and functional are interrelated with
each other (Orfin, Sidorkiewicz and Tokarz, 2015). For example in respective company human
resource department coordinate with front office, purchase department, sales department,
engineering department, food and beverage department, finance department, marketing
department and so on when they want to plan training session or hiring.
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2 Different employment role found in operational department in The Savoy Hotel
Their are various role of operational department which help an organization or hotel for
smooth and effective functioning (Odoom, 2012). Their are different roles of different
departments in hotel industry which directly responsible for the day to day functioning, these
roles are mentioned below which directly influence daily operations of The Savoy hotel:-
House keeping Departments:- The main role and responsibility of house keeping
department is to do management of guest rooms and insure cleanliness of public area of hotel. In
simple words meaning of housekeeping is up keeping the house. In The Savoy Hotel role of
house keeping department is for cleaning and managing hotel's rooms, clean public area,
laundering of guest linen, cleaning of banquets, halls and other food and beverage outlets,
coordinates with other departments of hotels, placing of VIPs amenities in VIP rooms, cleaning
and maintaining of swimming pool and so on.
Front Office Department:- It is like backbone and lifeblood of a hotel. Front desk
department plays various roles such as directly contact to guest they greet guest, check in and out
guest rooms and handle most needs. A person who work in this department must be caring,
thorough and friendly because they are one to whom customer or guest contact first point when
they arrive at hotel. They handle variety of questions and quires by being pleasant and
professional with their guest. In Savoy Hotel role of front office staff welcome their guests and
treat them in pleasant ways and solve all quires of guest. They also handle phone call and Email
for whole day and they also work complete day with pleasant smile on their face.
Human Resource Department:- Human resource role is to coordinate with all
department and plan about hiring, firing, procurement, development, training and appraisal of
employees in hotel (Presbitero, 2017). In The Savoy Hotel role of human resource department
ensure hiring of right person at the right job with right skills, they also plan training sessions for
the new employees so that they know to do particular work in appropriate way with minimum
wastage.
3 A review the skills gaps and shortage in such types
Skills gap refers to the variety of skills which is required for a particular job and what are
the actual skills a person is having. Skills gap helps an individual in evaluating and determining
its skills and identify where they are lacking and through it individual can improve that particular
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skills in which they are lacking behind. Shortage of skills faced in above mentioned jobs are
describe below:-
Housekeeping:- The skills required for housekeeping members or staff are they must be
highly punctual, patently respond to queries or problems of the their guests (Erbakanova, 2016).
Front Office:- Major skills which is requires for this department are writing and
communication skills. The staff of respective department must be confident while interacting
with every culture guest.
Human Resource:- For human resource employees required skills are decision making
quality, team leading, communication skills, listening skills, training and development skills and
so on.
4 Analysis how skills gap impact on hospitality business and ways through which could be
resolve
Their is great impact of skills gap on The Savoy Hotel because if employees not having
sufficient skills to communicate with employees they will not able to satisfy their guests which
give advantage to their competitors and create negative impact of respective hotel in market
(Wetprasit, 2016).
This issue can be resolve by providing training and development to their employees
through it they can enhance their skills and ability which is beneficial for hotel in long run. They
can also plan activities and programs which motivate employees and increase profit which leads
to Savoy Hotel growth. The evaluation of employees must be done in appropriate basis so they
know about their weak or lacking area and they can develop or improve for better performance.
CONCLUSION
As per above mention point it is conclude that hospitality industry owns several types of
business which provide different products and services accordingly and help in enhance the
business and profitability. Growth of Savoy Hotel help in enhancement of economics growth of
overall world. In hospitality industry different skills are required for different job respectively.
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REFERENCES
Books and Journals:
Bailly, F. and Léné, A., 2012. The personification of the service labour process and the rise of
soft skills: a French case study. Employee Relations. 35(1). pp.79-97.
Lloyd, C., Warhurst, C. and Dutton, E., 2013. The weakest link? Product market strategies, skill
and pay in the hotel industry. Work, employment and society. 27(2). pp.254-271.
Shademan Pajouh, M. and Blenkinsopp, J., 2012. Knowledge transfer into a developing country:
HRM practice in an Iranian hotel chain. European Journal of International
Management. 6(3). pp.283-299.
Nwosu, B., 2016. A review of the hotel industry in Nigeria: size, structure and issues. Worldwide
Hospitality and Tourism Themes. 8(2). pp.117-133.
Bonoli, G. and Hinrichs, K., 2012. STATISTICAL DISCRIMINATION AND
EMPLOYERS'RECRUITMENT: Practices for low-skilled workers. European
Societies. 14(3). pp.338-361.
Orfin, K., Sidorkiewicz, M. and Tokarz-Kocik, A., 2015. Human resource management in chain
hotels on the example of Radisson Blu hotel in Szczecin. Scientific Journal. 31. pp.287-
302.
Odoom, C.K., 2012. Logistics and supply chain management in the hotel industry: Impact on
hotel performance in service delivery.
Presbitero, A., 2017. How do changes in human resource management practices influence
employee engagement? A longitudinal study in a hotel chain in the Philippines. Journal
of Human Resources in Hospitality & Tourism. 16(1). pp.56-70.
Wetprasit, N., 2016. Seniority and Hierarchy in Thai Work Environment; An Additional Factor
Influencing Transfer of Training of Management Trainees in a Leading International
Hotel Chain in Thailand (Master's thesis, BI Norwegian Business School).
Erbakanova, I., 2016. Hotel chains and higher education institutions. The Routledge Handbook of
Hotel Chain Management, p.449.
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