Hotel Handbook for Intercultural Competence

Hotel hand book for
intercultural
competence

INTRODUCTION...............................................................................................................................3
MAIN BODY.......................................................................................................................................3
CONCLUSION....................................................................................................................................7
REFERENCES....................................................................................................................................8

INTRODUCTION
Intercultural competence is related to the ability of functioning effectively across
cultures to think as well as act in appropriate manner and to communicate and work with
people who are from different cultural backgrounds (Spencer-Oatey, 2020). In addition to
this, intercultural competences play important role and valuable assets in enhancing
globalised world where people like to interact with people who are from different cultures
and nations. Moreover, people who shaped through distinct values, experiences as well as
values. This report is based on hotel which is named as Marriott international which was
founded in 1927 by J. Willard Marriott and Alice Marriott. They are serving at worldwide
level and headquartered at Bethesda, Maryland, United State. Respective report is based on
two countries India and United Kingdom who are culturally different from each other
(Nguyen, 2017). Along with this, how personnel of hotel have to address requirement of
customers and their cultural difference in effective manner.
MAIN BODY
In globalisation era within business environment, business firm are expanding their
operations at global level within different nations. Within this one particular area related to
growing importance is intercultural management skills. Moreover, culture within
international business now a day play important role in international sales, marketing,
mergers as well as management (Holliday, 2016). Intercultural competence is related to the
ability of functioning effectively across cultures to think as well as act in appropriate manner
and to communicate and work with people who are from different cultural backgrounds. In
addition to this, intercultural competences play important role and valuable assets in
enhancing globalised world where people like to interact with people who are from different
cultures and nations. Moreover, people who shaped through distinct values, experiences as
well as values. In this way culture is all that one has to know so as to be recognized in an
overall population or an affiliation which is a whole of the extensive number of feelings,
characteristics and guidelines shared by a social affair of people who have been brought up in
an overall population to think, feel, unravel and react with a certain goal in mind. Or then
again it is a human need of acclimating to conditions and transmitting these capacities and
data to the accompanying ages (Lantz-Deaton, 2017). It can moreover be said as culture as
mental composing PC programs is furthermore crystallization of history in the hands,
cerebrums and hearts of the current age.