Hotel Handbook: Cultural Differences and Guest Experience

Hotel
handbook

Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY..................................................................................................................................1
a list of international countries and identify key cultural differences, customs and behaviour...1
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6

INTRODUCTION
Hotel Handbook can be defined as that standard of work document which can act as a guide
to increase the guest experience and service experiences for international visitors. It provides a
detailed over look on the policies and procedures which needs to be followed by employees in
hotel so that the experience of guest can be improved. It sets clear expectations related to
workers about what they need to achieve. This handbook will also define the cultural values
which needs to be followed by the hotel staff. It will also provide the details about the perks
which will be provided to guest in order to increase their guest experience. It also explains the
rights and responsibilities of employees related to increasing the experience of guest. Present
report will lay emphasis on two different countries one will be from Europe and the other one
Asia.
MAIN BODY
a list of international countries and identify key cultural differences, customs and behaviour
Globalization has become a common strategy for businesses to achieve advantages in a
competitive environment. Accordingly, multi-national hotel corporations increasingly recognize
its importance for strategic growth. The country which is been selected for the present report is
United Kingdom and China. The report will have provided details about their key cultural
differences, customs and behaviour so that to help manage guest service experiences for the
international visitor. It includes the following:
Hotel Handbook for China: It has been analysed that Chinese employees are deeply
connected with their culture and also their behaviour is different. It has been analysed that the
China power bases also differs (Blal, Hodari and Turner, 2016). In China autocratic leadership is
been followed and also they have been involved in following the hierarchical organizational
structure. Both of these are been provided respect over there. It has been analysed that in China
decisions are been taken by the managers and employees are bound to follow it. These are there
ways to attract international visitors. This can be explained with the help of Hofstede's four-
dimension theory and is applicable in every behavioural concept of China. It has also been
analysed that there is been a contrast of philosophies in China and Britain. There has been
individualism versus collectivism. China is being involved in following the collectivism where
the group of people work together to achieve common goals. In this culture the role of leadership
is to harmonise the group efforts and to also foster a supportive environment so that goals and
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