Hotel Handbook: Guidelines for Staff and Employees

HOTEL HANDBOOK

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
Hotel Handbook...........................................................................................................................3
Table of “Do’s and Don’ts” for hotel staff..................................................................................7
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................9

INTRODUCTION
A hotel hand book always helps to different employees and staff of a hotel for
systematically doing their job on the basis of hotel’s instructions, guidelines and rules &
regulations. Most hotel businesses within all around the world has created their respective
handbooks for informing their employees about what should do and what should don’t. After
knowing what should do and what should don’t, hotel staff enable to provide their best services
to different customers. This report discusses the hand book of Hilton hotel. The Hilton is a
popular hotels and resorts brand, headquartered in Virginia, United States. This is organisation of
hotels and resorts currently runs its business operations in all contents, America, Europe and
Asia etc. The speciality of Hilton hand book is, this hotel has created different hand books for
different regions and countries on the basis of existing cultural values and tradition. There are
Hilton’s hand book discusses on the basis of two countries, first is European country the United
Kingdom and the second is Asian country Japan. The Hilton has two different hand books for
these two different countries.
MAIN BODY
Hotel Handbook
Currently the Hilton hotel operates its business operations within many countries, so that
employees and staff of hotel responsible to follow the instructions of handbook which has
provided by their respective hotels (Nwosu and Ogunyemi, 2020). For example; employees who
works within the Hilton hotel UK responsible to follow hotel handbook of UK only, on the other
side, employees who works within the Hilton hotel Japan responsible to follow hotel handbook
of japan only. It is necessary to provide the best experience to different international visitors.
Basically, top-level management of Hilton hotel has developed its handbooks on the basis of
existing country’s culture, tradition, customs and behaviour. On the other hand, this hotel has
succeeded in making different handbooks as well, because currently it has very large market
share within the global hotel industry. Most international visitors, tourists or people like to stay
within Hilton hotel. In every certain time period, top-level management of this hotel always takes