Hotel Management

Running head: HOTEL MANAGEMENT
HOTEL MANAGEMENT
Name of the Student:
Name of the University:
Author Note:

HOTEL MANAGEMENT
1
3a)
The process design for the hotel involves a five stage process. These include
reservations, check ins, stays, check outs, and surveys.
The first part is reservation. In this stage, a guest books a room for himself or herself,
based on the availability of the rooms. This can be done via phone calls to the sales
executives or the reception, or via email and even websites. The rooms are reserved for the
date and time for which the guest wants to have that room. After that, the guest checks in. In
this stage, the guest gets the keys to the room, and gets his or her name and signature on the
register, as a measure of proof that the guest is indeed staying the room which he or had
booked for. It is also the stage in which the guest agrees to abide by the rules of the hotel
After that, the guest gets the room to his or her name for the stipulated time to stay in. Once
that time is over, the guest can either extend the time of stay by extra payment, or choose to
check out. In check out, the guest signs again on the register, as a proof that he has left the
building, and agrees on other terms and conditions. The final part is the survey, in which
evaluation is done on the quality of the guest and the quality of services provided to him or
her.
3b)
The management of the hotel should measure the monthly financial performances to
recognize increase in profits. The management of the hotel should have an audit conducted to
ensure that the customers are able to experience full satisfaction. The management should
also review the performance of all the sections of the hotel.
3c)